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BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

ABOUT OUR NATIONAL PARTNERS

BBB National Programs National Partners influence the future of regulation in their industry, demonstrating to stakeholders their commitment to accountable, industry-led standards and dispute resolution programs that protect consumers and keep the playing field level for business. National Partners are champions of industry self-regulation, data privacy, consumer protection, and truth and accuracy in advertising, and support our work as the leading voice for industry self-regulation.

YOUR IMPACT

The Manager, National Partner & Business Development, supports the Director of Business Development in executing strategic growth initiatives while strengthening relationships with existing National Partners. This role is responsible for driving partner retention, deepening engagement, and contributing to new business development efforts to expand the National Partner community.

This position serves as a key contributor to the successful rollout of the organization’s membership and program growth strategy. The Manager will execute on membership, partnership, and sponsorship growth initiatives and work closely with the Vice President, Business Development and National Partners to identify, refine, and advance future growth opportunities.

The ideal candidate is highly organized, detail-oriented, and possesses strong interpersonal skills, with the ability to develop and engage a robust network of contacts that benefit the organization’s mission and growth.

This position plays a critical role in ensuring National Partners receive ongoing value, remain actively engaged, and continue to champion industry self-regulation.

Essential Duties and Responsibilities

National Partner Retention & Engagement

• Serve as a primary relationship manager for National Partners, who include global brands, national law firms and trade associations, ensuring high levels of satisfaction and retention
• Develop and execute partner engagement plans to increase participation across programs, events, and initiatives
• Proactively identify and mitigate retention risks through regular check-ins, feedback collection, and value reinforcement
• Track and report on partner engagement metrics, retention rates, and strategic trends
• Collaborate with internal stakeholders to deliver tailored experiences and solutions that align with partner priorities
• Facilitate onboarding for new National Partners to ensure a seamless and high-value introduction to BBB National Programs
• Identify opportunities to increase or expand partner involvement across additional programs and services

Business Development Support

• Support the Director in executing strategies to achieve annual National Partner acquisition goals
• Assist in building and maintaining a robust pipeline of prospective National Partners
• Conduct research on target organizations, industries, and key decision-makers
• Prepare customized proposals, presentations, and outreach materials
• Participate in outreach efforts, including meetings, calls, and follow-ups with prospective partners
• Maintain accurate records of outreach and engagement activities in CRM systems

Value Proposition & Program Integration

• Clearly articulate the value of National Partnership, including thought leadership, industry influence, and commitment to self-regulation
• Work cross-functionally to align partner interests with relevant programs, events, and initiatives
• Support the development of new engagement offerings and benefits that enhance partner value

Events & Sponsorship Support

• Assist in planning and executing events that reinforce the value of National Partnership
• Support conference sponsorship sales and partner participation
• Ensure strong partner representation and engagement at BBB National Programs events

Internal Collaboration & Operations

• Partner with marketing, program teams, and leadership to ensure consistent messaging and partner experience
• Utilize CRM tools to manage accounts, contacts, and engagement activities effectively
• Provide regular reporting and insights to leadership on partner engagement and business development progress

WHAT YOU WILL BRING

Must have:

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WHAT WE OFFER:

At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace, while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits: You will be offered a comprehensive plan offering health, dental and vision plans, paid short-term disability insurance, and life insurance.

Financial Well-Being: Build your retirement savings with our 401k plan matching up to 7% of your contributions.

Time Off: You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and wellness leave.

Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment: Our modern headquarters in McLean, VA, and our office in New York, NY provide the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive workforce is a strength in fulfilling our mission.

BBB National Programs is Great Place to Work® Certified and has been named as a Best Place to Work for Working Daughters.

BBB National Programs is proud to be an equal employment opportunity employer