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Job Title: Endpoint Management Administrator (SCCM / Intune / Imaging / Patching)

KEY RESPONSIBILITIES
The Endpoint Management Administrator is responsible for the deployment, configuration, maintenance, and lifecycle management of enterprise endpoint systems. This role ensures devices are securely configured, up-to-date, and compliant with organizational policies using tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM), Microsoft Intune, and related technologies.
The position focuses on software deployment, patch management, operating system deployment (OSD), and endpoint compliance across Windows-based environments, with increasing emphasis on modern device management (MDM) and cloud integration, using AI for automation of common tasks wherever possible.

What Will This Person Be Working On

• Endpoint Management

Administer and maintain SCCM/MECM and Microsoft Intune environments, including AD groups, collections, policies, compliance baselines, and configurations for co-management between SCCM and Intune.

• Software Deployment

Package, test, and deploy applications using SCCM and/or Intune, maintaining application lifecycle (install, update, retire).

Troubleshoot deployment failures and optimize delivery methods.

• Patch Management

Manage monthly patch cycles using SCCM, WSUS, and/or Intune to ensure timely deployment of security updates and critical patches, monitoring patch compliance and reports.

• Operating System Deployment (OSD)

Build and maintain task sequences and/or AutoPilot configurations for imaging, managing gold images and driver packages to support hardware refresh and provisioning needs.

• Endpoint Security & Compliance

Enforce security baselines and compliance policies, and endpoint protection configurations, assisting with vulnerability remediation and audit requirements.

• Automation & Scripting

Develop and maintain PowerShell scripts to automate administrative tasks, improving efficiency of deployments and reporting.

• Monitoring & Troubleshooting

Monitor endpoint health, deployment status, and compliance metrics, troubleshooting issues related to software installs, updates, and device management while providing Tier 3 support for endpoint-related incidents.

• Documentation & Reporting

Maintain technical documentation for processes and systems and generating reports on patch compliance, deployment success rates, inventory, and other items as defined.

WANTS
Technical Skills

• Microsoft SCCM / MECM
• Microsoft Intune (Endpoint Manager)
• Windows OS administration (Windows 10/11)
• Software packaging and deployment
• Patch management (WSUS, SCCM, Intune)
• Operating System Deployment (OSD)
• Strong scripting and automation experience:
• Advanced PowerShell (modules, functions, error handling)
• Automation of deployments, patching, and reporting workflows

AI & Automation (Enhanced Requirement)

• Experience leveraging AI-assisted tools to improve endpoint operations (e.g., copilots, intelligent scripting assistants, automation platforms)
• Ability to identify repetitive operational tasks and design automated solutions
• Experience integrating APIs (Microsoft Graph API preferred) for automation and orchestration
• Automated compliance enforcement and remediation
• Endpoint health insights
• Patch success/failure prediction

Additional (Preferred) Experience

• Autopilot and modern device provisioning
• Azure AD / Entra ID integration
• Microsoft Defender for Endpoint
• Group Policy (GPO) management
• Endpoint analytics and reporting tools

Education & Experience

• Bachelor's degree in IT or related field (or equivalent experience)
• Typically, 3–7 years of experience in endpoint or systems administration

Core Competencies

• Strong automation-first mindset
• Ability to translate manual processes into scalable automated solutions
• Data-driven decision-making using endpoint metrics and analytics
• Problem-solving and troubleshooting
• Attention to detail and operational discipline
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and documentation skills
• Continuous learning mindset (especially cloud, AI, and modern endpoint technologies)