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Auto Service Advisor Jobs in Washington (NOW HIRING)

Sheehy Subaru

Automotive Service Advisor

Springfield, VA · On-site

$200K/yr

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and ... Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for ...

Sheehy Subaru

Automotive Service Advisor

Springfield, VA · On-site

$200K/yr

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and ... Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for ...

Sheehy Subaru

Automotive Service Advisor

Springfield, VA · On-site

$200K/yr

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and ... Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for ...

Sheehy Subaru

Automotive Service Advisor

Springfield, VA · On-site

$200K/yr

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and ... Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for ...

Sheehy Subaru

Automotive Service Advisor

Springfield, VA · On-site

$200K/yr

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and ... Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Washington

Auto Service Advisor information

See Washington salary details

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$29

$51

How much do auto service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for auto service advisor in Washington is $29.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $33.75 per hour, depending on experience, location, and employer.

Is an auto service advisor a hard job?

An auto service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires good communication skills and technical knowledge. The role can be demanding due to customer service expectations, multitasking, and working in a fast-paced environment, but it is manageable with proper training and experience.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

How much do auto service advisors make in the US?

Auto service advisors in the US typically earn an average annual salary of around $40,000 to $60,000, with experienced professionals and those working in high-volume shops earning higher wages. Compensation often includes commissions or bonuses based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What is an auto service advisor?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation often depends on the dealership or repair shop, and they may also receive benefits such as health insurance and paid time off.

What are some common challenges faced by auto service advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an auto service advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Washington? For Auto Service Advisor jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Washington look for? The top searched job categories for Auto Service Advisor jobs in Washington are:
What cities in Washington are hiring for Auto Service Advisor jobs? Cities in Washington with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,094 per year, or $29.4 per hour.

Automotive Service Advisor

Sheehy Hyundai of Waldorf

Waldorf, MD

$200K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 hours ago

Job description

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! 

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. 

We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and at home.

  • Health, Vision, and Dental Insurance 
  • Paid Maternity & Paternity after one year of employment
  • Paid Training
  • Career Advancement
  • 401(K) and profit sharing
  • Compensation based on experience and performance: $50K up to $200K!

Responsibilities

  • Attitude is everything—greet service department customers promptly and courteously
  • Listen to each customer and articulate repair needs to techs
  • Present recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adherence to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of the progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure that all work is complete
  • Notify customers when vehicles are ready for pickup
  • Review and explain repairs and associated costs to customers
  • Handle minor customer concerns and complaints
  • Keep the Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores by dealership standards

 Requirements

  • Previous experience as a Service Advisor is preferred
  • Reynolds & Reynolds or similar DMS proficiency preferred
  • Must have strong customer communication skills both in-person and on the phone
  • Strong organizational skills
  • Must be able to manage in a fast-paced work environment with limited supervision
  • Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
  • Authorized to work in the USA
  • Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
  • Must have a valid driver's license

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer

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