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Auto Service Advisor Jobs in Washington (NOW HIRING)

Beyer Volvo Cars Dulles

Service Advisor

Sterling, VA

Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental ... Paid Vacations Service Advisor Responsibilities: * Greeting customers promptly * Obtaining customer ...

Passport Auto

BMW Service Advisor

Camp Springs, MD · On-site

$50K - $200K/yr

BMW Service Advisor Rare Opportunity to Join Team Passport Auto. One of the largest and most successful automotive groups in the DC area. $50k to $200k first year potential! Upgraded State of the Art ...

Lorton Auto Service

Automotive Technician

Lorton, VA · On-site

$75K - $125K/yr

Communicate clearly with our Service Advisor about vehicle needs and repair time estimates ... About Lorton Auto Service Center: At Lorton Auto Service Center, we have been providing vehicle ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Washington

Auto Service Advisor information

See Washington salary details

$13

$29

$51

How much do auto service advisor jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for auto service advisor in Washington is $29.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $33.75 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Washington? For Auto Service Advisor jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Washington look for? The top searched job categories for Auto Service Advisor jobs in Washington are:
What cities in Washington are hiring for Auto Service Advisor jobs? Cities in Washington with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Washington as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 70% Physical, 5% Hybrid, and 25% Remote job distribution, with an average salary of $61,094 per year, or $29.4 per hour.

Service Advisor

Beyer Volvo Cars Dulles

Sterling, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

We are seeking to add a highly-motivated, customer-focused Service Advisor to handle Volvo service customers' concerns. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.

Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental benefits and strong management support. We have plenty of service traffic, and our service business continues to grow.

What We Offer:

  • Competitive Benefits Package
  • Company-Paid Volvo Factory Training
  • Retirement 401K with *Employee Match up to 6%
  • Affordable Health and Vision Insurance
  • Life & Disability Insurance
  • Professional Work Environment
  • Supportive OEM 
  • Paid Vacations

Service Advisor Responsibilities:

  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers

Requirements:

  • Minimum 1-year experience in a service advisory role
  • CDK experience is preferred but not required.
  • XTime Experience is preferred but not required
  • Positive attitude
  • High volume mentality
  • CSI focused
  • Required experience:
  • Service Advisor, Dealership, Automotive Knowledge: 1 year

Apply