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Auto Service Advisor Jobs in Indiana (NOW HIRING)

Thomas KIA of Highland

Service Advisor

Highland, IN · On-site

The Service Advisor plays a vital role in delivering an exceptional customer experience. This ... About Us: At Thomas Auto Group , we provide a supportive work environment with competitive pay ...

Thomas KIA of Highland

Service Advisor

Highland, IN · On-site

The Service Advisor plays a vital role in delivering an exceptional customer experience. This ... About Us: At Thomas Auto Group , we provide a supportive work environment with competitive pay ...

Thomas KIA of Highland

Service Advisor

Highland, IN

The Service Advisor plays a vital role in delivering an exceptional customer experience. This ... About Us: At Thomas Auto Group , we provide a supportive work environment with competitive pay ...

Attica Motorsports

Service Advisor

Attica, IN · On-site

Communicate with customers throughout the repair process What We're Looking For * 2+ years of experience as a Service Advisor or in a similar role (Auto, Marine, or Powersports) * Knowledge of off ...

Yeoman's Auto

Automotive Service Advisor

Fort Wayne, IN

$100K/yr

... auto repair for over 64 years . If you're ready to be part of something special, we want to talk to ... Automotive service advisor experience preferred, but the right personality and work ethic matter ...

Matt Bowers Auto Group

SERVICE ADVISOR

Brownsburg, IN · On-site

$70K - $120K/yr

We are seeking a skilled Automotive Service Advisor to join our Indy team. Responsibilities: - Greet customers and listen to their concerns regarding their vehicles - Inspect vehicles and provide ...

Meineke

Automotive Service Advisor

Indianapolis, IN · On-site

... knowledge of auto body repair, vehicle maintenance, and mechanical systems - Excellent ... Service Advisor. Join our team today! REQUIREMENTS Meineke Car Care Centers, Inc. is a franchise ...

Meineke

Automotive Service Advisor

Shelbyville, IN · On-site

... knowledge of auto body repair, vehicle maintenance, and mechanical systems - Excellent ... Service Advisor. Join our team today! REQUIREMENTS Meineke Car Care Centers, Inc. is a franchise ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Indiana

Auto Service Advisor information

See Indiana salary details

$11

$24

$43

How much do auto service advisor jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for auto service advisor in Indiana is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires good communication skills, knowledge of vehicle systems, and customer service abilities. The role involves explaining repairs, managing schedules, and working in a fast-paced environment, which can be challenging for some but manageable with experience and training. Certification or technical knowledge can enhance job performance but is not always mandatory.

How do auto advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation may also include incentives for upselling services and achieving performance targets, often supplemented by benefits such as health insurance and paid time off.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What does an auto service advisor do?

An auto service advisor acts as a liaison between customers and the auto repair shop, explaining repair needs, estimating costs, and scheduling services. They assess customer concerns, recommend necessary repairs, and ensure clear communication throughout the service process, often using diagnostic tools and maintaining customer records.

Do service advisors make more money than mechanics?

Auto service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually earn hourly wages or salaries based on their technical skills and experience. Overall, service advisors tend to have higher earning potential due to their sales and customer service responsibilities.
What are popular job titles related to Auto Service Advisor jobs in Indiana? For Auto Service Advisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Indiana look for? The top searched job categories for Auto Service Advisor jobs in Indiana are:
What cities in Indiana are hiring for Auto Service Advisor jobs? Cities in Indiana with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Indiana as of June 2026, with employment types broken down into 1% Internship, 66% Full Time, 32% Part Time, and 1% Contract. Highlights an 68% Physical, 4% Hybrid, and 28% Remote job distribution, with an average salary of $51,329 per year, or $24.7 per hour.

Service Advisor

Thomas KIA of Highland

Highland, IN • On-site

Full-time

Posted 28 days ago

Job description

Role Overview: 

The Service Advisor plays a vital role in delivering an exceptional customer experience.  This position involves greeting customers, assessing vehicle concerns, coordinating with technicians, and ensuring clear communication throughout the service or repair process, following processes and procedures to execute exceptional CSI, customer retention and profits. 

Key Responsibilities: 

  • Customer Relations: Build strong relationships with customers, address their concerns, and ensure a high level of satisfaction. 
  • Communication: Serve as the key liaison between customers and technicians, providing clear and accurate updates. 
  • Workflow Management: Track vehicle service progress, manage technicians' schedules efficiently, and keep customers informed. 
  • Sales & Profitability: Identify sales opportunities and implement promotions to drive revenue and enhance profitability. 
  • Quality Assurance: Ensure all repairs meet company standards through thorough quality checks. 
  • Process Improvement: Assist in developing and refining standard operating procedures to enhance efficiency. 

Qualifications: 

  • Language Skills: Spanish-speaking ability is a plus. 
  • Driver’s License: Must have a valid Driver’s License with a clean driving record. 
  • Experience & Training: Prior experience as an automotive service advisor is preferred. Training in customer service, advisory skills, and quality control is required. 
  • Communication Skills: Strong verbal and written English proficiency, with the ability to manage multiple tasks and interruptions effectively. 

  

About Us: 

At Thomas Auto Group, we provide a supportive work environment with competitive pay, exceptional benefits, and abundant opportunities for growth. Our team is passionate about creativity, collaboration, and work-life balance, making it an exciting place to build your career. We are committed to employee development and positively impacting the Northwest Indiana community. 

Equal Employment Opportunity: 

Thomas Auto Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are dedicated to fostering a diverse and inclusive workplace.