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Auto Service Advisor Jobs in Indiana (NOW HIRING)

Automotive Service Advisor Curry Auto Center -- Bloomington, IN About the Role We are seeking a friendly, organized, and customer-focused Automotive Service Advisor to join our service team. In this ...

A service advisor, primarily working in an auto dealership, acts as the primary point of contact between customers and technicians, explaining vehicle repair needs, providing cost estimates ...

A service advisor, primarily working in an auto dealership, acts as the primary point of contact between customers and technicians, explaining vehicle repair needs, providing cost estimates ...

A service advisor, primarily working in an auto dealership, acts as the primary point of contact between customers and technicians, explaining vehicle repair needs, providing cost estimates ...

A service advisor, primarily working in an auto dealership, acts as the primary point of contact between customers and technicians, explaining vehicle repair needs, providing cost estimates ...

The Service Advisor plays a vital role in delivering an exceptional customer experience. This ... About Us: At Thomas Auto Group , we provide a supportive work environment with competitive pay ...

The Service Advisor plays a vital role in delivering an exceptional customer experience. This ... About Us: At Thomas Auto Group , we provide a supportive work environment with competitive pay ...

The Service Advisor plays a vital role in delivering an exceptional customer experience. This ... About Us: At Thomas Auto Group , we provide a supportive work environment with competitive pay ...

The Service Advisor plays a vital role in delivering an exceptional customer experience. This ... About Us: At Thomas Auto Group , we provide a supportive work environment with competitive pay ...

At Bob Loquercio Auto Group, we recognize top talent and provide the tools, support, and opportunities to maximize your success. We are seeking a high-performing, experienced Service Advisor to join ...

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Auto Service Advisor information

See Indiana salary details

$11

$24

$43

How much do auto service advisor jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for auto service advisor in Indiana is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Indiana? For Auto Service Advisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Indiana look for? The top searched job categories for Auto Service Advisor jobs in Indiana are:
What cities in Indiana are hiring for Auto Service Advisor jobs? Cities in Indiana with the most Auto Service Advisor job openings:
Infographic showing various Auto Service Advisor job openings in Indiana as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $51,329 per year, or $24.7 per hour.

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

At John Jones Auto Group, weโ€™re more than just a place to work โ€“ weโ€™re a family. Our dealership is built on values like integrity, innovation, and customer satisfaction. Weโ€™re proud to support the career growth of our team members and provide ongoing training, competitive pay, and benefits that reflect our commitment to our staffโ€™s well-being. Whether youโ€™re looking to advance your automotive career or start fresh, we invite you to be part of our journey.

Job Description:

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Responsibilities

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customersย 

Service Advisor Requirements

  • Previous experience at a dealership is a plus
  • Ability to identify the problem quickly
  • Knowledge of automobiles
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant
  • Very energetic personalityย 
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
  • Ability to learn new technology and repair and service procedures and specifications
  • Minimum of 1 year in service department
  • Ability to lift 50 pounds and work on your feet for extended periods of time
  • Ability to work in a fast-paced environment
  • Basic computer skills
  • Positive, friendly attitudeย 
  • High school diploma or equivalent

Benefits:

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with company match
  • Professional development opportunities

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.