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Auto Claims Jobs (NOW HIRING)

The Jonus Group

Commercial Auto Claims Examiner

Omaha, NE · On-site

$85K - $105K/yr

Commercial Auto Claims Examiner Job Summary Seeking a highly skilled and experienced Commercial Auto Claims Examiner to join a team. The ideal candidate will have a strong background in handling ...

SET SEG

Auto Claims Representative

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

SET SEG

Auto Claims Representative

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

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How much do auto claims jobs pay per year?

As of Jun 6, 2026, the average yearly pay for auto claims in the United States is $57,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by auto claims professionals, and how can they be managed effectively?

Auto claims professionals often encounter challenges such as handling high caseloads, managing difficult customer interactions, and staying up-to-date with changing insurance regulations. Effective time management and strong communication skills are crucial for balancing multiple claims and providing empathetic service to clients who may be experiencing stress after an accident. Collaboration with adjusters, appraisers, and legal teams also plays a key role in efficiently resolving claims and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an Auto Claims Adjuster, and why are they important?

To thrive as an Auto Claims Adjuster, you need a solid understanding of insurance policies, claims processes, and investigative techniques, often supported by a relevant bachelor's degree or industry certifications like AIC (Associate in Claims). Familiarity with claims management software, estimating tools such as CCC One, and digital communication systems is typically required. Strong interpersonal skills, attention to detail, and effective negotiation abilities help you build rapport with customers and resolve claims efficiently. These skills are crucial for ensuring accurate, fair settlements and maintaining customer trust in a competitive insurance industry.

What are auto claims?

Auto claims are requests made by vehicle owners to their insurance company for compensation or repair after their vehicle has been damaged, stolen, or involved in an accident. The claims process typically involves reporting the incident, providing documentation such as photos and police reports, and working with an adjuster to assess the damage. The insurer then determines coverage and arranges for payment or repairs according to the policy terms. Understanding your coverage and promptly reporting incidents can help streamline the claims process.

What is the difference between Auto Claims vs Auto Adjuster?

AspectAuto ClaimsAuto Adjuster
Required CredentialsHigh school diploma or equivalent; insurance licensing often requiredHigh school diploma or equivalent; insurance licensing often required
Work EnvironmentOffice, claims centers, sometimes remoteOffice, on-site inspections, sometimes remote
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, claims departments
Primary ResponsibilitiesProcessing and managing auto insurance claimsInspecting vehicles, assessing damages, determining claim validity

Auto Claims professionals handle the processing of insurance claims, focusing on administrative tasks. Auto Adjusters, on the other hand, inspect vehicles and assess damages to determine claim validity. While both roles require similar credentials and work within the insurance industry, Auto Adjusters are more involved in on-site evaluations, whereas Auto Claims staff manage claim processing and customer communication.

More about Auto Claims jobs
What cities are hiring for Auto Claims jobs? Cities with the most Auto Claims job openings:
What are the most commonly searched types of Auto Claims jobs? The most popular types of Auto Claims jobs are:
What states have the most Auto Claims jobs? States with the most job openings for Auto Claims jobs include:
Auto Claims jobs near you
Vice President, Auto Claims

Vice President, Auto Claims

Mercury Insurance Services, LLC

Remote

$159K - $420K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Mercury Insurance rating

8.9

Company rating: 8.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

35th of 260 rated insurance

Job description

Overview
The Vice President, Auto Claims is responsible for the strategy, leadership, and performance of Mercury's Auto Claims team. This organization owns the early phases of the Auto claim lifecycle, including intake, early handling and investigation, material damage, and the resolution of less complex, fast-track claims.
This leader will sharpen and execute the operating model for the Auto Claims team leveraging data- ensuring the right claims are handled within the team, the right claims are escalated at the right time, and that customers experience fast, empathetic, and accurate service.
The VP, Auto Claims partners closely with other leaders within Mercury to ensure that your segment supports Mercury's overall Auto Claims strategy, financial goals, and customer experience objectives.
Geo-Salary Information
An in person interview may be required during the hiring process
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities
Strategic Leadership & Performance - Auto Claims
  • Develop and communicate the vision, strategy, and operating model for the Auto Claims team aligned to overall enterprise objectives.
  • Define and continuously refine segmentation criteria (severity, complexity, coverage, exposure)
  • Lead annual and multiyear planning for the Auto segment, identifying initiatives related to digital intake, triage, fast-track programs, staffing, and process improvements.
Operational Excellence & Innovation
  • Ensure all Auto Claims activities are performed in accordance with company guidelines and regulatory requirements across all applicable jurisdictions.
  • Design, standardize, and continuously improve end-to-end workflows for:
    • Initial claim intake and early investigation.
    • Less complex bodily injury and property damage claims.
    • Material damage handling, including photo estimating and DRP utilization.
    • Timely and appropriate transfer of higher complexity claims to Examiners.
  • Champion the use of technology, AI, analytics, and digital tools (e.g., digital FNOL, photo apps, workflow and triage engines, dashboards) to improve speed, accuracy, and the customer experience.
  • Drive a culture that leverages data analysis to make better decisions at the leader and frontline level.

People Leadership & Culture
  • Lead, coach, and develop Auto Claims leaders and team members, creating a high performing, highly engaged organization.
  • Establish clear expectations for claims handling behaviors, customer empathy, cycle time, quality, and escalation/transfer decisions.
  • Build robust talent pipelines and career paths, including development opportunities that prepare team members for progression into Claims Examiner and leadership roles.
  • Promote a culture of accountability, inclusion, and continuous improvement, with regular feedback, recognition, and development conversations.
  • Effectively lead a remote workforce, ensuring strong communication, performance management, and change adoption across locations.
Cross-Functional Partnership
  • Partner with Auto Claims Examiner leadership to align segmentation rules, handoff standards, and performance targets, ensuring a seamless customer and employee experience across the claim lifecycle.
  • Collaborate with Product and Underwriting to share insights from early lifecycle claims (e.g., loss trends, coverage issues, fraud indicators, emerging risks) that inform product and pricing decisions.
  • Work closely with SIU and Legal to identify and escalate potential fraud, coverage disputes, and complex liability matters early in the lifecycle.
  • Coordinate with Customer Experience, Marketing, and Distribution to ensure communications, expectations, and service levels for early claims handling are clear and consistent.
  • Represent the Auto Claims team in enterprise initiatives (e.g., new tools, process redesigns, state or product launches) to ensure operational readiness and strong execution.
Financial & Risk Management
Manage the indemnity and expense performance of the Auto Claims segment within the overall Auto Claims financial framework.
  • Monitor and act on trends in severity, leakage, and utilization, including material damage outcomes.
  • Identify and mitigate operational risks related to early lifecycle handling, including service breakdowns, regulatory/compliance risk, and process gaps.

Qualifications
Education
  • Bachelor's degree required; advanced degree preferred and/or relevant industry designations.
Experience
  • 15+ years of progressive auto property/casualty claims experience, with strong exposure to early lifecycle handling, material damage, and less complex injury/property claims.
  • 10+ years of leadership experience managing sizeable claims operations and people leaders, preferably including segmented or tiered claims organizations (e.g., fast-track, express, or early resolution units).
  • Demonstrated experience collaborating with senior Claims leaders and cross-functional partners to execute strategy and drive measurable performance improvement.
Skills & Competencies
  • Proven strategic and operational leadership skills, with the ability to design, communicate, and execute an operating model for your segment.
  • Strong people leadership and coaching capability; builds high performing teams, drives accountability, and maintains high engagement.
  • Deep understanding of auto claims best practices, particularly in early investigation, material damage, and fast-track claims handling.
  • Demonstrated ability to use data and analytics to diagnose issues, set targets, and manage performance at the leader and frontline level.
  • Demonstrated experience identifying, implementing, and optimizing AI and automation solutions within insurance/claims (e.g., triage models, fraud detection, document ingestion, decision support tools, generative AI for adjuster support), with appropriate governance, risk management, and measurable business outcomes.
  • Excellent verbal and written communication skills, including the ability to influence and align stakeholders across Claims, Product, Underwriting, SIU, Legal, and Technology.
  • Comfortable leading in a remote/hybrid, highly distributed environment with strong discipline around communication, performance measures, and change management.

About the Company
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can't imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
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Perks and Benefits
We offer many great benefits, including:
  • Competitive compensation
  • Flexibility to work from anywhere in the United States for most positions
  • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
  • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
  • Medical, dental, vision, life, and pet insurance
  • 401 (k) retirement savings plan with company match
  • Engaging work environment
  • Promotional opportunities
  • Education assistance
  • Professional and personal development opportunities
  • Company recognition program
  • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Pay Range
USD $159,949.00 - USD $420,789.00 /Yr.

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