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Auto Claims Associate information

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$13

$20

$30

How much do auto claims associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for auto claims associate in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Auto Claims Associate vs Auto Underwriter?

AspectAuto Claims AssociateAuto Underwriter
Required CredentialsHigh school diploma or equivalent; insurance licensing often preferredBachelor's degree in finance, business, or related field; insurance certifications beneficial
Work EnvironmentCustomer service-focused, office setting, interacting with claimants and adjustersOffice-based, analyzing risk and reviewing policies
Industry UsageCommonly employed by insurance companies handling claims processingFound in insurance companies, focusing on policy risk assessment
Comparison Search IntentUnderstanding claims processing rolesUnderstanding underwriting and risk assessment roles

The Auto Claims Associate primarily handles claims processing, customer interactions, and claims documentation. In contrast, the Auto Underwriter focuses on evaluating risk, setting policy terms, and approving coverage. While both roles are integral to auto insurance operations, they differ in responsibilities, required credentials, and daily tasks, making each suited to different skill sets within the insurance industry.

What cities are hiring for Auto Claims Associate jobs?

Cities with the most Auto Claims Associate job openings:

What are the most commonly searched types of Auto Claims jobs?

The most popular types of Auto Claims jobs are:

What states have the most Auto Claims Associate jobs?

States with the most job openings for Auto Claims Associate jobs include:

Auto Claims Associate jobs near you

Auto Claims Associate, Manheim

Cox Communications, Inc.

Tolleson, AZ • On-site

$16.59 - $24.86/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Cox Communications rating

8.2

Company rating: 8.2 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

21st of 101 rated telecommunications companies

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator I

Management Level

Individual Contributor

Flexible Work Option 

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto.

That's where you come in.

We're looking for an Arbitrator I to learn the ropes of resolving customer complaints and ensuring we don't make the same mistake again. Do you have the skills we're looking for? Keep reading for more details!

What You'll Do

From your very first day on the job, you'll receive guidance and coaching so you can learn the ropes. You'll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With Guidance, responsibilities include:

  • Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
  • Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
  • Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
  • Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
  • Uses appropriate levels/limits of financial approval authority to resolve cases.
  • Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
  • Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
  • Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
  • Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
  • Engages with supervisor/manager to determine if escalation is required.
  • Performs other duties as assigned.

Who You Are

You've got a knack for negotiation. You're ethical, dependable, and trustworthy. You're eager to learn. You also have the following qualifications:

Minimum

  • A high school diploma or GED and less than 2 years of related experience.
  • Accuracy and attention to detail.
  • Organizational and time management skills.
  • The ability to adapt in a fluid and changing environment.

Preferred

  • 1+ years of automotive or body shop experience.
  • Claims adjuster experience.

Cox is a great place to be, wouldn't you agree? Apply today!

MCCOX

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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