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Auto Claim Representative Jobs (NOW HIRING)

The Whiteside Agency

Claim Rep, Outside Property

Laurel, MD · Remote

$67K - $110K/yr

... represents a broad range of salaries for this role across the country. The actual salary for this ... auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim ...

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How much do auto claim representative jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for auto claim representative in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $22.84 per hour, depending on experience, location, and employer.

What does an Auto Claim Representative do?

An Auto Claim Representative is responsible for handling auto insurance claims from start to finish. Their main duties include investigating accidents, assessing vehicle damage, determining liability, and working with customers and repair shops to process claims efficiently. They communicate with all parties involved, review documentation, and ensure that claims are settled according to policy terms. Strong communication and negotiation skills are essential for the role, as well as knowledge of insurance laws and procedures.

What is the difference between Auto Claim Representative vs Auto Insurance Adjuster?

AspectAuto Claim RepresentativeAuto Insurance Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service interactions, claims processingField and office work, inspecting damages, negotiating claims
Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search IntentUnderstanding roles, job requirements, and differencesDamage assessment, claim settlement, and negotiation

Auto Claim Representatives primarily handle customer interactions and process claims within insurance companies, often working in an office environment. Auto Insurance Adjusters inspect damages, assess claims, and may work in the field. While both roles require similar credentials and industry knowledge, their daily tasks and work settings differ. Understanding these distinctions helps job seekers find the right position in the auto insurance industry.

What are some common challenges Auto Claim Representatives face when handling claims, and how can they be managed effectively?

Auto Claim Representatives often encounter challenges such as managing high caseloads, dealing with emotional customers, and interpreting complex policy details. Effective time management and organizational skills are essential for keeping up with multiple claims and deadlines. Developing strong communication skills can help de-escalate stressful situations with claimants, while ongoing training ensures representatives stay updated on policy changes and best practices. Collaborating closely with adjusters, repair shops, and legal teams also helps resolve claims efficiently and accurately.

What are the key skills and qualifications needed to thrive as an Auto Claim Representative, and why are they important?

To thrive as an Auto Claim Representative, you need a solid understanding of insurance policies, claim processes, and investigative techniques, typically supported by a high school diploma or relevant experience in insurance. Familiarity with claims management software, estimating tools like CCC One or Audatex, and sometimes obtaining industry certifications such as AIC (Associate in Claims) is beneficial. Strong communication, negotiation, and problem-solving skills help build rapport with clients and efficiently resolve disputes. These skills and qualifications are crucial for accurately assessing claims, ensuring customer satisfaction, and upholding the integrity of the claims process.
What states have the most Auto Claim Representative jobs? States with the most job openings for Auto Claim Representative jobs include:
What are popular job titles related to Auto Claim Representative jobs? For Auto Claim Representative jobs, the most frequently searched job titles are:
Auto Claim Representative jobs near you
Infographic showing various Auto Claim Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,079 per year, or $20.7 per hour.
Multi-Line Claim Adjuster I (Auto/Property)

Multi-Line Claim Adjuster I (Auto/Property)

CCMSI

Dallas, TX • On-site

$60K - $65K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Overview
Multi-Line Claim Representative I (Auto/Property) - National Accounts
Location: Remote
Schedule: Full-Time
Salary Range: $60,000 - $65,000
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don't just process claims-we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations.
This position is designed for early-career adjusters with 1-2 years of claim handling experience who possess a foundational understanding of coverage and liability investigation. The ideal candidate demonstrates accountability, attention to detail, and a strong desire to grow within a multi-line claims environment.
This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take ownership of their files, maintain consistent communication, and deliver quality outcomes through strong follow-through and sound judgment.
Responsibilities
  • Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements
  • Apply knowledge of commercial auto policies and coverage to determine compensability and exposure
  • Conduct thorough liability investigations, including fact gathering, analysis, and documentation
  • Apply principles of comparative/contributory negligence in claim evaluation and decision-making
  • Establish and maintain appropriate reserves within authority guidelines
  • Review damage estimates, invoices, and related documentation for accuracy and claim relevance
  • Negotiate settlements within authority limits and in alignment with client expectations
  • Issue claim payments in accordance with CCMSI procedures and industry standards
  • Maintain accurate and timely claim documentation, diary management, and file updates
  • Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity
  • Identify and pursue subrogation opportunities where applicable
  • Manage claims across multiple accounts within a national account structure
  • Ensure compliance with all service commitments and corporate claim handling standards

Qualifications
Required Qualifications
  • 1-2 years of claim handling experience (commercial auto and/or property)
  • Foundational understanding of commercial auto coverage
  • Experience or training in liability investigations and negligence evaluation
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities and maintain organization in a fast-paced environment
  • Self-starter with strong follow-through and accountability
  • Proficiency in Microsoft Office applications
  • Reliable, predictable attendance during assigned client service hours
  • Current adjuster license in home state
Nice to Have
  • Experience handling multiple accounts in a national or carrier environment
  • Prior TPA experience
  • Additional state adjuster licenses are a plus
  • Exposure to general liability claims
  • Bilingual (Spanish) proficiency preferred
Why You'll Love Working Here
  • 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
  • Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
  • Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
  • Career growth: Structured development into multi-line and advanced claim roles
  • Culture: A supportive, team-based work environment

How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
  • Quality claim handling - thorough investigations and strong documentation
  • Timeliness & responsiveness - proactive communication and dependable follow-through
  • Compliance - adherence to client and jurisdictional standards
  • Client satisfaction - consistent and reliable service delivery
  • Professional growth - development of technical knowledge and claim expertise
Compensation & Compliance
The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:
  • Lead with transparency We build trust by being open and listening intently in every interaction.
  • Perform with integrity We choose the right path, even when it is hard.
  • Chase excellence We set the bar high and measure our success. What gets measured gets done.
  • Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
  • Win together Our greatest victories come when our clients succeed.

We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.
#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #ClaimsCareers #CommercialAutoClaims #PropertyClaims #EntryLevelClaims #RemoteJobs #IND123 #LI-Remote

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