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How much do auto claim representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for auto claim representative in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $22.84 per hour, depending on experience, location, and employer.

What does an Auto Claim Representative do?

An Auto Claim Representative is responsible for handling auto insurance claims from start to finish. Their main duties include investigating accidents, assessing vehicle damage, determining liability, and working with customers and repair shops to process claims efficiently. They communicate with all parties involved, review documentation, and ensure that claims are settled according to policy terms. Strong communication and negotiation skills are essential for the role, as well as knowledge of insurance laws and procedures.

What is the difference between Auto Claim Representative vs Auto Insurance Adjuster?

AspectAuto Claim RepresentativeAuto Insurance Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service interactions, claims processingField and office work, inspecting damages, negotiating claims
Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search IntentUnderstanding roles, job requirements, and differencesDamage assessment, claim settlement, and negotiation

Auto Claim Representatives primarily handle customer interactions and process claims within insurance companies, often working in an office environment. Auto Insurance Adjusters inspect damages, assess claims, and may work in the field. While both roles require similar credentials and industry knowledge, their daily tasks and work settings differ. Understanding these distinctions helps job seekers find the right position in the auto insurance industry.

What are some common challenges Auto Claim Representatives face when handling claims, and how can they be managed effectively?

Auto Claim Representatives often encounter challenges such as managing high caseloads, dealing with emotional customers, and interpreting complex policy details. Effective time management and organizational skills are essential for keeping up with multiple claims and deadlines. Developing strong communication skills can help de-escalate stressful situations with claimants, while ongoing training ensures representatives stay updated on policy changes and best practices. Collaborating closely with adjusters, repair shops, and legal teams also helps resolve claims efficiently and accurately.

What are the key skills and qualifications needed to thrive as an Auto Claim Representative, and why are they important?

To thrive as an Auto Claim Representative, you need a solid understanding of insurance policies, claim processes, and investigative techniques, typically supported by a high school diploma or relevant experience in insurance. Familiarity with claims management software, estimating tools like CCC One or Audatex, and sometimes obtaining industry certifications such as AIC (Associate in Claims) is beneficial. Strong communication, negotiation, and problem-solving skills help build rapport with clients and efficiently resolve disputes. These skills and qualifications are crucial for accurately assessing claims, ensuring customer satisfaction, and upholding the integrity of the claims process.
What states have the most Auto Claim Representative jobs? States with the most job openings for Auto Claim Representative jobs include:
What are popular job titles related to Auto Claim Representative jobs? For Auto Claim Representative jobs, the most frequently searched job titles are:
Auto Claim Representative jobs near you
Infographic showing various Auto Claim Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,079 per year, or $20.7 per hour.
Claim Representative II - Casualty

Claim Representative II - Casualty

Capital Insurance Group

Bakersfield, CA • On-site

$58K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Why CIG?
At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!
CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why Choose CIG's Claim's Team?
CIG claims department is here to support our insureds throughout their claims process. We work directly with our agency partners and policyholders to accomplish successful claim resolutions. Join the claims operation and you can be part of a team who provides excellent service, build relationships, and achieves successful outcomes for our clients.
Learn more about what it means to be a Claim Representative II - Casualty HERE!
Benefits
  • Accrue twenty-one days of Paid Time Off during your first year
  • Up to eighty-seven percent of benefits are covered by CIG for you and your family members
    • Medical, Dental, Vision plans, Telehealth
  • One hundred percent covered plans
    • Basic Life & AD&D
    • Employee Assistance
    • Leave Management
    • Long Term Disability
    • Short Term Disability (Outside of CA)
    • Employee Benefit Advocacy Hot Line
  • Family Caregiver Support (Homethrive)
  • Child Care Resources (Tootris)
  • Business Travel Accident Protection
  • Voluntary benefit offerings
    • Short-term Disability (CA only)
    • Voluntary Life AD&D self, spouse, and child plans
    • Flexible Spending (FSA)
    • Health Savings (HSA)
    • Hospital Indemnity
    • Accidental Injury
    • Pet Insurance
    • Commuter Benefit
  • Critical Illness
  • ARAG Legal Services
  • Norton LifeLock
  • Nine paid holidays, plus two floating holidays
  • Above and Beyond Reward Recognition Program
    • Kudos & Shout Out Points Program
    • Quarterly Above and Beyond Bonus Program
    • Annual Above and Beyond Bonus Program
  • Competitive compensation
    • Base compensation
    • Salary Management Spot Bonuses
    • Annual Incentive/Profit sharing program, potential payout annually based on company results.
  • Discount partnerships
    • Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
  • Insurance, educational reimbursement, and bonus programs
  • Employee Referral Bonus Program
  • Home and Auto Insurance Discount Program.
  • Paid Volunteer Time - Through company-planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
  • Retirement savings benefit (401k and Roth + match)
  • Health & Financial Wellness
    • Wellness platform, tools, and events - Vitality
    • Health Savings Account - match
    • Financial Wellness Resources

Work Environment
The Claim Representative II role is a hybrid eligible role, in our Bakersfield, CA office. We offer a great culture, atmosphere, and a casual dress environment. This is a great place to start or continue your career with CIG!
Job Summary
The primary purpose of a Casualty Claim Representative II - Casualty is to investigate, evaluate, and resolve commercial and personal lines casualty claims. Specific emphasis should be given to analyzing coverage, bodily injuries, negotiating and working with outside counsel. Focus on managing expenses and understanding personal and commercial line policies, including issuance of Reservations of Rights. Demonstrates superior claim service and produces appropriate claim settlements to our clients. It is incumbent upon this individual to understand regulations and the jurisdiction(s) involved in the claims being evaluated.
Requirements
  • Bachelor's degree and two to five years of casualty claim handling experience or five + years casualty claim handling experience.
  • Advanced technical training in insurance claim field and/or recognized insurance designation is preferred.
  • Must have expertise and detailed knowledge of Commercial, Personal Lines, and policy language and coverages.
  • Mathematically proficient with the ability to comprehend charts and graphs.
  • Proven ability to comprehend contracts pertaining to relationships amongst insured parties and/or landlord/tenant/property management.
  • Ability to multi-task and deal with numerous complex problems or issues simultaneously.
  • Must be able to travel within assigned territory and maintain a valid driver's license.
  • Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

Salary Range: $58,755 - $97,926
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.

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