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Auto Claim Representative Jobs (NOW HIRING)

The Whiteside Agency

Auto Liability Claim Rep

San Diego, CA · On-site

$67K - $110K/yr

As a Claim Rep, you will be responsible for managing, evaluating, and processing claims in a timely ... Provide quality claim handling of auto claims including customer contacts, coverage, investigation ...

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How much do auto claim representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for auto claim representative in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $22.84 per hour, depending on experience, location, and employer.

What does an auto claim representative do?

An Auto Claim Representative is responsible for handling auto insurance claims from start to finish. Their main duties include investigating accidents, assessing vehicle damage, determining liability, and working with customers and repair shops to process claims efficiently. They communicate with all parties involved, review documentation, and ensure that claims are settled according to policy terms. Strong communication and negotiation skills are essential for the role, as well as knowledge of insurance laws and procedures.

What are the key skills and qualifications needed to thrive as an auto claim representative, and why are they important?

To thrive as an Auto Claim Representative, you need a solid understanding of insurance policies, claim processes, and investigative techniques, typically supported by a high school diploma or relevant experience in insurance. Familiarity with claims management software, estimating tools like CCC One or Audatex, and sometimes obtaining industry certifications such as AIC (Associate in Claims) is beneficial. Strong communication, negotiation, and problem-solving skills help build rapport with clients and efficiently resolve disputes. These skills and qualifications are crucial for accurately assessing claims, ensuring customer satisfaction, and upholding the integrity of the claims process.

What are some common challenges auto claim representatives face when handling claims, and how can they be managed effectively?

Auto Claim Representatives often encounter challenges such as managing high caseloads, dealing with emotional customers, and interpreting complex policy details. Effective time management and organizational skills are essential for keeping up with multiple claims and deadlines. Developing strong communication skills can help de-escalate stressful situations with claimants, while ongoing training ensures representatives stay updated on policy changes and best practices. Collaborating closely with adjusters, repair shops, and legal teams also helps resolve claims efficiently and accurately.

What is the difference between Auto Claim Representative vs Auto Insurance Adjuster?

AspectAuto Claim RepresentativeAuto Insurance Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service interactions, claims processingField and office work, inspecting damages, negotiating claims
Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search IntentUnderstanding roles, job requirements, and differencesDamage assessment, claim settlement, and negotiation

Auto Claim Representatives primarily handle customer interactions and process claims within insurance companies, often working in an office environment. Auto Insurance Adjusters inspect damages, assess claims, and may work in the field. While both roles require similar credentials and industry knowledge, their daily tasks and work settings differ. Understanding these distinctions helps job seekers find the right position in the auto insurance industry.

Who are the top companies hiring for Auto Claim Representative jobs?

The top employers for Auto Claim Representative jobs are:

What states have the most Auto Claim Representative jobs?

States with the most job openings for Auto Claim Representative jobs include:

What are popular job titles related to Auto Claim Representative jobs?

For Auto Claim Representative jobs, the most frequently searched job titles are:

Auto Claim Representative jobs near you
Infographic showing various Auto Claim Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $43,079 per year, or $20.7 per hour.

Auto Liability Claim Rep

The Travelers Indemnity Company

Diamond Bar, CA • On-site

$67K - $110K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$67,000.00 - $110,600.00
Target Openings
5
What Is the Opportunity?
This role is eligible for a sign-on bonus.
Be the Hero in Someone's Story
When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.
As a Claim Rep, you will be responsible for managing, evaluating, and processing claims in a timely and accurate manner.
In this detail-oriented and customer focused role, you will work closely with insureds to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling processWhat Will You Do?
  • Provide quality claim handling of auto claims including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution in accordance with company policies, compliance, and state specific regulations.
  • Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates.
  • Determine claim eligibility, coverage, liability, and settlement amounts.
  • Ensure accurate and complete documentation of claim files and transactions.
  • Identify and escalate potential fraud or complex claims for further investigation.
  • Coordinate with internal teams such as investigators, legal, and customer service, as needed.
What Will Our Ideal Candidate Have?
  • Bachelor's Degree.
  • Three years of experience in insurance claims, preferably auto claims.
  • Experience with claims management and software systems.
  • Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
  • Strong analytical and problem-solving skills.
  • Proven ability to handle complex claims and negotiate settlements.
  • Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants
What is a Must Have?
  • One-year bodily injury liability claim handling experience or comparable liability claim handling experience, or successful completion of Travelers Claim Representative training program is required.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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