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Att Retention Jobs (NOW HIRING)

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

Join our expanding AT&T Platinum sales team and unlock exceptional earning potential! Our ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

This is your opportunity to be the voice of AT&T - a global leader in communications and technology ... As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention ...

This is your opportunity to be the voice of AT&T - a global leader in communications and technology ... retention, you'll be on the frontline providing solutions to prospective and existing customers to ...

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

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Att Retention information

See salary details

$30K

$60.4K

$76K

How much do att retention jobs pay per year?

As of Jul 4, 2026, the average yearly pay for att retention in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by AT&T Retention Specialists, and how can they be overcome?

AT&T Retention Specialists often encounter challenges such as handling dissatisfied or frustrated customers, meeting retention targets, and adapting to frequently changing service offerings. To succeed, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and stay updated on the latest products and promotions. Collaborating closely with other customer service and technical support teams can also help resolve complex issues efficiently and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an AT&T Retention Specialist, and why are they important?

To thrive as an AT&T Retention Specialist, you need strong customer service skills, problem-solving abilities, and a solid understanding of AT&T products and services, usually supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sales tools is typically required. Outstanding communication, active listening, and resilience under pressure are vital soft skills for success in this role. These skills are crucial for effectively addressing customer concerns, reducing churn, and maintaining long-term customer relationships.

What are ATT Retention Specialists?

ATT Retention Specialists are customer service professionals who work for AT&T, focusing on retaining existing customers who are considering canceling their services. They handle customer concerns, address billing or service issues, and offer solutions such as discounts or upgraded plans to encourage customers to stay. Their role requires strong communication and problem-solving skills, as well as a deep understanding of AT&T’s products and policies. Retention specialists play a key role in minimizing customer churn and ensuring customer satisfaction.

What is the difference between Att Retention vs Customer Service Representative?

AspectAtt RetentionCustomer Service Representative
Primary RoleFocuses on retaining existing customers, reducing churn, and building loyaltyHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, client accounts, retention teamsCall centers, retail, service centers
Common CertificationsCustomer retention, communication skillsCustomer service certifications, communication skills

Att Retention specialists primarily focus on maintaining customer loyalty and reducing churn, often working in retention teams. Customer Service Representatives handle a broader range of customer inquiries and support. While both roles require strong communication skills, Att Retention roles emphasize relationship management and retention strategies, making them distinct yet related positions within customer-focused industries.

More about Att Retention jobs
What cities are hiring for Att Retention jobs? Cities with the most Att Retention job openings:
What states have the most Att Retention jobs? States with the most job openings for Att Retention jobs include:
What job categories do people searching Att Retention jobs look for? The top searched job categories for Att Retention jobs are:
Lead Client Solutions Executive 4 MOB

Lead Client Solutions Executive 4 MOB

AT&T

Milwaukee, WI • On-site

$98K - $148K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 718 frontline employees who took The Breakroom Quiz

37th of 80 rated telecommunications companies


Job description

Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available.

Our Lead Client Solutions Executive, earn between $98,800 - $148,200. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Ideal Candidate:

  • Strategic/Proactive Thinking
  • Deep understanding of current Market and Industry trends
  • Expert at building strong relationships
  • Product knowledge of Cloud, Wired & Wireless Connectivity.
  • Experience Selling Wireless Services and Solutions.
  • Ability to understand and provide complex network solutions through collaboration with clients and internal resources
  • Proven track record of success in identifying, developing, and closing opportunities in large complex accounts.
  • Strong Business Acumen
  • Strong Verizon, T-Mobile and Former AT&T Experience.
  • NO phone store candidates.

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

Overall Purpose: Drive revenue growth by strategically managing client relationships, generating new and existing sales, and delivering AT&T products, services, and/or solutions to address customers' strategic business priorities.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
Client Relationship and Account Management: Identify, build, and maintain long-term client relationships. Understand their needs, utilize consultative skills to close sales, ensuring satisfaction and loyalty and may deliver tailored presentations.
Sales Strategy and Revenue Growth: Develop and implement effective sales strategies to generate new opportunities and expand/retain existing accounts, meeting, or exceeding revenue targets.
Market and Trend Analysis: Stay informed about market trends, competitors, and industry developments to identify sales opportunities and maintain a competitive edge.
RFP response Management: May develop and submit detailed responses to Requests for Proposals (RFPs), ensuring alignment with client needs and company capabilities.
Customer Support and Dispute Resolution: May support resolution of customer disputes and accounts discrepancies, providing effective solutions to billing, installation, and other customer issues.

Job Contribution: A senior-level sales representative with advanced understanding of sales principles, practices, products, and services. Manages large, complex sales with light supervision. Responsible for higher-than-average sales quota or territory. Demonstrates effective communication, advanced data analysis, leverages extensive experience, and problem-solving skills. May introduce new products, lead training, and mentor colleagues. If the sales career path includes multiple positions at the I11 level, the more senior role entails higher sales targets, broader scope, and greater complexity. Supervisor: No This job code may apply to both exempt and non-exempt employees depending on state requirements. Duties directly related to making sales include: Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with AT&T external partners, including design/engineering; researching customer business/industry to identify new sales opportunities.
Education/Experience: Bachelor's degree (BS/BA) desired. 8+ years of related sales experience.

Our Lead Client Solutions Executive 4 MOB jobs earn between $89,000.00 - $166,000.00 + commission $75,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:


  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia, Durham, North Carolina, Indianapolis, Indiana, Louisville, Kentucky, Milwaukee, Wisconsin, Orange Park, Florida

Salary Range:

$89,000.00 - $166,000.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.


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