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Att Retention Jobs (NOW HIRING)

LMC Cleveland

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AT&T Sales Representative

Cleveland, OH · On-site

$800 - $1K/wk

AT&T Authorized Dealer | Full-Time | Entry Level - Paid Training LMC Cleveland is a GROWING sales ... and retention phone calls • Once someone excels through our training, teaching, and leading ...

AT&T

Lead Retail Indirect Sales

Lansing, MI

$89K - $134K/yr

Will develop and attain AT&T sales objectives by partnering with authorized retail district ... Inspecting that the training knowledge was retained * Education: Typically, a bachelor's degree

AT&T

Senior HR Business Partner

Dallas, TX · On-site

$96K - $144K/yr

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic ... morale and retention. Job Contribution: An experienced professional with advanced ...

AT&T

Inside Sales Representative

Charlotte, NC · On-site

$23.55/hr

This is your opportunity to be the voice of AT&T - a global leader in communications and technology ... retention, service activations and changes, credits and adjustments, troubleshooting, advanced ...

AT&T

Call Center Sales Representative

Charlotte, NC · On-site

$23.55/hr

This is your opportunity to be the voice of AT&T - a global leader in communications and technology ... retention, service activations and changes, credits and adjustments, troubleshooting, advanced ...

AT&T

Specialist Sales Exec S1-Platinum Mob

Brookfield, WI · On-site

$88K - $109K/yr

... delivering AT&T products, services, and/or solutions to address customers' strategic business ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

AT&T

B2B Sales Account Executive

Durham, NC · On-site

$225K/yr

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

AT&T

Lead Client Solutions Executive 4 MOB

Louisville, KY · On-site

$98K - $148K/yr

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

AT&T

B2B Sales Account Executive

Virginia Beach, VA · On-site

$225K/yr

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

AT&T

Lead Client Solutions Executive 4 MOB

Orange Park, FL · On-site

$98K - $148K/yr

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

AT&T

B2B Sales Account Executive - Fiber

Mobile, AL · On-site

$225K/yr

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

AT&T

B2B Sales Account Executive

Little Rock, AR · On-site

$225K/yr

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

AT&T

Lead Client Solutions Executive 4 MOB

Atlanta, GA · On-site

$98K - $148K/yr

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

AT&T

B2B Sales Account Executive

Santa Clara, CA · On-site

$225K/yr

Join our expanding AT&T Territory sales team and unlock exceptional earning potential! Our ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

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All JobsAtt Retention Jobs

Att Retention information

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$30K

$60.4K

$76K

How much do att retention jobs pay per year?

As of Jun 8, 2026, the average yearly pay for att retention in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by AT&T Retention Specialists, and how can they be overcome?

AT&T Retention Specialists often encounter challenges such as handling dissatisfied or frustrated customers, meeting retention targets, and adapting to frequently changing service offerings. To succeed, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and stay updated on the latest products and promotions. Collaborating closely with other customer service and technical support teams can also help resolve complex issues efficiently and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an AT&T Retention Specialist, and why are they important?

To thrive as an AT&T Retention Specialist, you need strong customer service skills, problem-solving abilities, and a solid understanding of AT&T products and services, usually supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sales tools is typically required. Outstanding communication, active listening, and resilience under pressure are vital soft skills for success in this role. These skills are crucial for effectively addressing customer concerns, reducing churn, and maintaining long-term customer relationships.

What are ATT Retention Specialists?

ATT Retention Specialists are customer service professionals who work for AT&T, focusing on retaining existing customers who are considering canceling their services. They handle customer concerns, address billing or service issues, and offer solutions such as discounts or upgraded plans to encourage customers to stay. Their role requires strong communication and problem-solving skills, as well as a deep understanding of AT&T’s products and policies. Retention specialists play a key role in minimizing customer churn and ensuring customer satisfaction.

What is the difference between Att Retention vs Customer Service Representative?

AspectAtt RetentionCustomer Service Representative
Primary RoleFocuses on retaining existing customers, reducing churn, and building loyaltyHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, client accounts, retention teamsCall centers, retail, service centers
Common CertificationsCustomer retention, communication skillsCustomer service certifications, communication skills

Att Retention specialists primarily focus on maintaining customer loyalty and reducing churn, often working in retention teams. Customer Service Representatives handle a broader range of customer inquiries and support. While both roles require strong communication skills, Att Retention roles emphasize relationship management and retention strategies, making them distinct yet related positions within customer-focused industries.

More about Att Retention jobs
What cities are hiring for Att Retention jobs? Cities with the most Att Retention job openings:
What states have the most Att Retention jobs? States with the most job openings for Att Retention jobs include:
What job categories do people searching Att Retention jobs look for? The top searched job categories for Att Retention jobs are:
Att Retention jobs near you
Infographic showing various Att Retention job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 81% Physical, 11% Hybrid, and 8% Remote job distribution, with an average salary of $60,428 per year, or $29.1 per hour.
Call Center Customer Service Representative

Call Center Customer Service Representative

AT&T

Charlotte, NC • On-site

$19.41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 700 frontline employees who took The Breakroom Quiz

38th of 76 rated telecommunications companies

Job description

Note: This position reports to our 8505 IBM Drive Charlotte, NC 28262 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency: Our premier service consultants earn $19.41 hourly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.
  • Accurately resolve issues related to service, billing, payments, and collections.
  • Explain bills and product features clearly.
  • Troubleshoot basic problems and seek higher support if needed.
  • Build customer confidence and loyalty by resolving issues.
  • Support various customer inquiries, including technical issues.
  • Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
  • Paid training

What we are looking for:

  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Joining our team comes with amazing perks and benefits:

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Charlotte, North Carolina

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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