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Att Agent Jobs (NOW HIRING)

... Center Agent, this career move would be a great fit! #connectourcustomers Weekly Hours: 40 Time Type: Regular Location: Richardson, Texas It is the policy of AT&T to provide equal employment ...

Senior HRSD-ServiceNow

Dallas, TX · On-site

$130K - $196K/yr

Join AT&T and reimagine the communications and technologies that connect the world. Our HR ... Strong understanding of HRSD modules (HR profiles, case management, lifecycle events, agent ...

A Reservations Agent is responsible for reservations duties but is not limited to handling guest ... Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more All qualified ...

Join AT&T and help shape the future of communications and technology that connect the world. We ... Create and iterate on LLM prompts, agent/workflow logic, and retrieval-augmented generation (RAG ...

Front Desk Agent

Austin, TX · On-site

$14.25 - $17.75/hr

We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em ... Front Desk Agent Position Description Regular attendance in conformance with the standards, which ...

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations ... ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn, Telecommunication Jobs ...

Front Desk Agent

Austin, TX · On-site

$14.25 - $17.75/hr

We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em ... Front Desk Agent Position Description Regular attendance in conformance with the standards, which ...

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Att Agent information

What does an AT&T sales agent do?

An AT&T sales agent is responsible for selling telecommunications products and services, such as mobile plans, internet, and TV packages, to customers. They assist clients with product selection, provide information about features and pricing, and process sales transactions, often working in retail stores or through direct customer interactions. Strong communication skills and product knowledge are essential for success in this role.

What are the key skills and qualifications needed to thrive as an AT&T Agent, and why are they important?

To thrive as an AT&T Agent, you need strong customer service skills, sales acumen, and a high school diploma or equivalent. Familiarity with CRM systems, point-of-sale software, and telecommunications products is typically required. Excellent verbal communication, problem-solving abilities, and a positive attitude help agents build rapport and resolve customer issues effectively. These skills are crucial for meeting sales targets, ensuring customer satisfaction, and maintaining AT&T’s reputation for service excellence.

What is the difference between Att Agent vs Customer Service Representative?

AspectAtt AgentCustomer Service Representative
CredentialsTypically requires a high school diploma or equivalent; some roles may need specific certificationsUsually requires a high school diploma; certifications vary by industry
Work EnvironmentCall centers, customer support centers, or retail locationsCall centers, retail stores, or office settings
Industry UsageCommon in telecommunications, insurance, and retail sectorsWidespread across various industries including retail, finance, and healthcare
Search & Comparison IntentOften compared for roles involving customer interaction and supportCompared for similar customer-facing roles

The main difference between an Att Agent and a Customer Service Representative lies in their specific roles and industry usage. Att Agents typically work in telecommunications or retail environments, focusing on customer support, while Customer Service Representatives have a broader presence across many industries. Both roles require strong communication skills and similar credentials, but their work settings and industry focus differ slightly.

Does AT&T have entry level jobs?

AT&T offers entry-level positions, including roles such as customer service representatives and retail sales associates. These jobs typically require basic communication skills and may involve training on company systems and products.

What are some common challenges faced by AT&T Agents and how can they be managed effectively?

AT&T Agents often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer expectations. Success in this role requires strong communication skills, patience, and adaptability. Many agents find it helpful to leverage available training resources and lean on team support to resolve difficult cases efficiently. Additionally, time management and stress reduction techniques can greatly assist in maintaining productivity and job satisfaction.

How much does AT&T work from home pay?

AT&T customer service agent roles, including work-from-home positions, typically pay between $12 and $20 per hour, depending on experience and location. Compensation may also include bonuses and benefits, and remote agents often need to pass training and certification requirements.

What are ATT Agents?

ATT Agents are customer service representatives who work for AT&T, one of the largest telecommunications companies in the United States. Their primary responsibilities include assisting customers with billing inquiries, technical support, sales of products and services, and resolving account issues. ATT Agents may work in call centers, retail stores, or remotely, depending on the specific role. They use their knowledge of AT&T’s offerings to help customers find solutions and ensure a positive experience with the company.

How hard is it to get hired at AT&T?

Getting hired as an AT&T agent typically involves completing an application, passing a skills assessment, and participating in an interview process. Candidates with good communication skills and customer service experience tend to have an advantage, and some roles may require background checks or certifications. The hiring process can take several weeks depending on the position and location.
More about Att Agent jobs
What cities are hiring for Att Agent jobs? Cities with the most Att Agent job openings:
What states have the most Att Agent jobs? States with the most job openings for Att Agent jobs include:
Infographic showing various Att Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.
Lead Cybersecurity - Insider Risk Analyst (Telemetry, Insider Risk Detection, and AI-Driven Secur...

Lead Cybersecurity - Insider Risk Analyst (Telemetry, Insider Risk Detection, and AI-Driven Secur...

AT&T

Kimball, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 724 frontline employees who took The Breakroom Quiz

44th of 82 rated telecommunications companies


Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won't just imagine the future-you'll build it.

The Lead Cybersecurity Insider Risk Analyst leads the response to high-priority and escalated cybersecurity incidents, with a focus on insider risk and telemetry-driven detection. This role oversees end-to-end incident handling-including detection, analysis, containment, eradication, recovery, reporting, and prevention-across employees, contractors, and third-party vendors. The position also drives continuous improvement through development of new detection logic, micro-hunts, and the integration of automation and AI-assisted analytics to increase detection fidelity and reduce manual effort. Success in this role requires advanced technical depth, strong operational rigor, and the ability to communicate clearly with both technical teams and executive stakeholders.

Key Roles and Responsibilities

  • Incident leadership:Serve as lead handler for escalated insider risk and cyber incidents;establishinvestigation strategy, ensuretimelyexecution, and drive incident closure.
  • Advanced investigation and triage:Conduct deep-dive analysis of security events using telemetry, endpoint/network evidence, and threat intelligence todeterminescope, impact, and root cause.
  • Detection engineering and continuous improvement:Create, tune, and deploy new detection rules and analytics aligned to evolving threats and suspicious behaviors; reduce false positives and improve signal-to-noise.
  • Micro-hunts and threat intelligence:Perform targeted hunts to discover emerging behaviors and translate findings into actionable detections, controls, and playbooks.
  • Remediation and containment:Partner with IT and security stakeholders to drive containment, remediation, and recovery actions across endpoints, identities, and cloud services.
  • Process and program maturity:Contribute to incident response process improvements, documentation standards, and after-action reviews; support development of tabletop exercise scenarios.
  • Executive communication:Produce clear, concise updates for leadership (status, impact, risk, and next steps) and deliver required incident reports and post-incident summaries.
  • Mentorship and SME support:Coach and mentor analysts in triage and investigation practices; serve as a subject matter expert across the incident response organization.

Integrations, Automation, and AI-Driven Security Operations

  • Build andmaintainintegrations between multiple enterprise security tools to improve automation, asset inventory accuracy, vulnerability identification, and response workflows.
  • Implement AI-assisted monitoring and analytics to improve correlation, enrichment, prioritization, and triage of alerts; reduce manual effort and improve time to decision.
  • Develop andmaintainrisk-scoring approaches for endpoints and users based on security posture, vulnerabilities, and behavioral signals.
  • Produce trend analyses and operational health reporting (e.g., coverage, agent health, patch/compliance drift, and incident patterns) and translate results into improvement actions.
  • Develop andmaintainautomation via APIs, scripting, and orchestration to support agent deployment/upgrade workflows, compliance checks and remediation, rapid scoping, containment support, targeted remediation, and continuous control validation.

Technical Scope

  • Use case management platforms, endpoint/network telemetry, and threat intelligence sources to investigate, document, and resolve incidents.
  • Apply incident handling methodologies and attack frameworks (e.g., kill chain / MITRE ATT&CK-aligned thinking) to guide response and reporting.
  • Perform in-depth analysis of threats, exploits, vulnerabilities, and malware families;validatehypotheses using host and network evidence.
  • Conduct investigations across Windows, macOS, and Linux environments.
  • Leverage Endpoint Detection and Response (EDR) tooling and cloud security telemetry to scope activity and support containment/remediation actions.
  • Use Splunk and relatedanalytics toolingto query, correlate, and operationalize security data for investigations and reporting.
  • Demonstratestrongunderstanding of enterprise infrastructure and connectivity (e.g., VPN/partner connectivity) and common network protocols.
  • Design, implement, and tune security detections in response to emerging threats and insider risk behaviors.
  • Develop scripts and automation (e.g., Python, PowerShell, Bash) to enrich investigations and streamline operational workflows.
  • Collaborate with partneranalyticand engineering teams to align detections, telemetry, and response actions across the broader security ecosystem.

Required Qualifications

  • 5+ years of hands-on cybersecurity experience in incident response, security operations, insider risk, threat detection, or a closely related function.
  • Demonstrated experience leading or handling escalated incidents, including triage, investigation, containment, remediation, and post-incident reporting in complex enterprise environments.
  • Proficiencywith security telemetry and investigation workflows across endpoint and network data sources; experience using SIEM analytics (e.g., Splunk) and EDR tooling.
  • Working knowledge across multiple domains such as host analysis, network forensics, cloud environments, UEBA/anomaly detection, intrusion detection, threat research/intelligence, detection engineering, and data analysis.
  • Ability to develop ormaintainautomation using scripting (e.g., Python, PowerShell, Bash) and/or APIs to improve security operations.
  • Strong written and verbal communication skills, including the ability to produce executive-ready summaries and lead discussions with technical and non-technical stakeholders.
  • Demonstrated integrity and discretion in handling sensitive investigations and confidential data.

Preferred Qualifications

  • Experience with Tanium (or comparable endpoint management/telemetry platforms) and building integrations across enterprise security tools.
  • Experience implementing automation or orchestration in security operations (SOAR, APIs, pipelines, scripted workflows) to accelerate response and improve consistency.
  • Experience applying AI-assisted analytics for alert enrichment, correlation/deduplication, prioritization, and operational reporting.
  • Experience with insider risk programs, user/entity behavior analytics (UEBA), and behavior-based detection strategies.
  • Experience investigating and responding to threats in cloud and SaaS environments.
  • Experience mentoring analysts and contributing to training, playbooks, and tabletop exercise development.
  • Relevant industry certifications (e.g., GCIA, GCIH, GCFA, CISSP, or equivalent) and/or a bachelor's degree in a related field.


Education/Experience: Bachelor's degree (BS/BA) desired in Computer Science or Cybersecurity. 5+ years of related experience. Certification is required in some areas.

Supervisor:

No

Our Lead Cybersecurity earns between$141,300-$211,900 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
  • AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite - Full-time office role-

Ready to join our team? Apply today.

Our Lead Cybersecurity jobs earn between $141,300.00 - $211,900.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

USA:NC:Charlotte / Ibm Dr - Adm:8505 Ibm Dr

Salary Range:

$141,300.00 - $211,900.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.


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