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At&T Technical Support Jobs (NOW HIRING)

Socure

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

If you want predictability or narrow scope, this won't be your place. If you want to help build the ... About the role The Technical Support Engineer is a customer-focused problem solver responsible for ...

Peraton

Technical Support Technician

Chantilly, VA · On-site

$51K - $82K/yr

Position will be located onsite 5 days a week at our Chantilly Office. Responsibilities: * Provide ... Each day, our employees do the can't be done by solving the most daunting challenges facing our ...

Fin

Technical Support Specialist

Chicago, IL · On-site

Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious ... t possible with Fin's REST API. * Strong customer focus (excels at & enjoys helping customers)

Honeywell

Technical Support Supervisor

Salem, OR

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You ...

Synthesia Limited

Technical Support Associate

About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

... Startup" at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and ... As our Technical Support Engineer, you will have a responsibility for supporting our customers with ...

Sandvik

Technical Support Specialist

Alachua, FL · On-site

At our Rotary Drilling Division headquarters in Alachua, Florida, we design and build world-class ... The Technical Support Specialist will also work closely with our frontline team to introduce new ...

Honeywell

Technical Support Supervisor

Salem, OR · On-site

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You ...

Peraton

Technical Support Technician

Chantilly, VA

$51K - $82K/yr

Position will be located onsite 5 days a week at our Chantilly Office. Responsibilities: * Provide ... Each day, our employees do the can't be done by solving the most daunting challenges facing our ...

Gravitee

Technical Support Engineer

Denver, CO

$100K/yr

As the Technical Support Engineer you will be responsible for delivering exceptional technical ... What You'll be Doing At Gravitee, impact isn't abstract, it's visible. In this role, you will:

ASSA ABLOY

Technical Support Engineer

Austin, TX

At HID Global, we understand that no person, device, or workplace can go unprotected. This ... As our Technical Support Engineer, you'll support HID's success by: * Managing incidents to meet ...

JobNimbus

Technical Support Specialist

Lehi, UT · On-site

... at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins ... Deliver fast, accurate, and human-centered technical support that empowers customers to succeed ...

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Pregis

Technical Support Specialist

Tulsa, OK · On-site

Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA. Job Title: Technical Support Specialist Summary of Job The Technical Support ...

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How much do at&t technical support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for at&t technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
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Technical Support Engineer

Technical Support Engineer

Socure

San Francisco, CA • On-site

$90K - $115K/yr

Full-time

Posted 19 days ago

Job description

Why Socure?
Socure is building the identity trust infrastructure for the digital economy - verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won't be your place. If you want to help build the future of identity with a team that holds a high bar for itself - keep reading.
About the role
The Technical Support Engineer is a customer-focused problem solver responsible for delivering timely, effective technical solutions and outstanding service. Reporting to the Manager of Technical Support, you will take full ownership of customer issues from initial triage through resolution, collaborating with cross-functional teams to ensure a seamless support experience. This role requires strong technical expertise, excellent communication skills, a commitment to continuous improvement and operational excellence, and fluency with AI-powered tools and workflows that are transforming modern technical support.
What you'll do
  • Drive customer satisfaction by understanding customer needs and providing responsive service to reported problems, including account access, API integrations, code defects, log analysis, and first-line engineering support for Mobile Native iOS/Android and Mobile Web SDKs.
  • Take end-to-end ownership of reported problems, including initial troubleshooting, root cause identification, and issue resolution.
  • Communicate status updates to customers via phone and/or email within required Service Level Agreements (SLAs).
  • Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated customer issues.
  • Leverage logs and monitoring tools to troubleshoot and proactively identify problems.
  • Create, set up, and maintain monitoring scripts and reports to support implementation and customer support activities.
  • Serve as a customer advocate and coordinate communication during critical incidents.
  • Create and maintain process or troubleshooting documentation in the Technical Support knowledge base.
  • Participate in team meetings, knowledge sharing, and process improvement initiatives.
  • Model Socure's embedded leadership competencies: continuous learning, effective communication, accountability, team development, decision making, and managing change.

AI-Native Responsibilities
  • Use AI-assisted tools (e.g., LLM-powered log analysis, AI co-pilots, automated RCA generation) to accelerate triage, root cause identification, and resolution documentation.
  • Evaluate, prompt-engineer, and iterate on AI tools to improve support quality and reduce MTTR; provide feedback to internal AI tooling teams.
  • Identify opportunities to automate repetitive support workflows using AI agents, scripts, or low-code/no-code automation platforms.

What you bring
  • Bachelor's degree.
  • 3+ years of experience in a technical support role in a SaaS environment.
  • U.S. Citizenship is required to support federal government customers.
  • Comfortable working Monday-Friday, 9:00am-6:00pm EST, with availability for weekend and holiday on-call coverage on a rotating basis.
  • Experience supporting APIs and API integrations.
  • Strong SQL skills with ability to query, analyze and troubleshoot data related issues.
  • Excellent communication skills and a strong sense of customer empathy.
  • Self-starter approach with the ability to adapt and thrive in rapidly changing circumstances.

AI-Native Requirements
  • Demonstrated experience using AI tools (ChatGPT, Claude, Copilot, or similar) in a professional support or engineering context.
  • Ability to write and iterate on prompts for LLMs to generate RCAs, draft customer communications, or analyze logs.
  • Familiarity with AI/ML concepts sufficient to understand and explain Socure's model-driven identity products to customers.
  • Experience with or appetite to learn AI-assisted scripting and automation tools (e.g., GitHub Copilot, Cursor, AI-powered observability).

Preferred: Experience in financial services, sponsor banks, financial regulations, identity fraud, KYC, consumer watchlists, DocV technologies, or supporting machine learning-based product offerings. Experience working with AI/ML explainability tools, model monitoring, or data drift detection preferred.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process-including interview or onboarding support-please reach out to your Socure recruiting partner directly.
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