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Verizon Wireless Customer Service Jobs (NOW HIRING)

MAS Corporation

Verizon Wireless Sales Representative

NJ · On-site

$60K - $130K/yr

Join Wireless Zone , a Verizon Authorized Retailer , and kickstart your career in wireless sales ... Retail, customer service, or sales experience is a plus - but not required * Strong communication ...

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Verizon Wireless Customer Service information

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How much do verizon wireless customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for verizon wireless customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Verizon Wireless Customer Service vs Verizon Wireless Sales Representative?

AspectVerizon Wireless Customer ServiceVerizon Wireless Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail stores, remote supportRetail stores, in-person customer interactions
Employer & Industry UsageCustomer support for Verizon WirelessSales and product promotion for Verizon Wireless

Verizon Wireless Customer Service focuses on assisting customers with technical issues, billing, and account management, primarily through support channels. In contrast, Verizon Wireless Sales Representatives concentrate on promoting products, closing sales, and providing in-store customer service. Both roles require strong communication skills but differ in their primary objectives and daily tasks.

Does Verizon Wireless Customer Service allow work from home?

Verizon Wireless Customer Service positions often offer remote work options, especially for customer support roles, which may include training on company-specific tools and communication platforms. Availability of work-from-home arrangements can vary based on the role, location, and company policies, and some positions may require in-office presence or hybrid schedules.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Customer Service representative?

To excel as a Verizon Wireless Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and knowledge of wireless products and services are commonly required. Patience, active listening, and a positive attitude help you stand out in delivering excellent customer experiences. These skills and qualities are essential for resolving customer issues efficiently, maintaining high satisfaction, and supporting the company’s reputation.

What does a Verizon Wireless Customer Service representative do?

A Verizon Wireless Customer Service representative assists customers with their wireless accounts, including billing inquiries, plan changes, technical support, and troubleshooting device issues. They communicate via phone, chat, or email to resolve concerns and provide product information. Representatives are trained to handle a variety of questions and ensure customer satisfaction by delivering prompt and effective solutions.

Does Verizon Wireless Customer Service offer remote customer service jobs?

Verizon Wireless Customer Service positions often include remote customer service jobs, allowing representatives to work from home with a computer and internet connection. These roles typically require strong communication skills and may involve training on specific customer service tools and protocols.

What are some common challenges faced by Verizon Wireless Customer Service representatives, and how can they be overcome?

Verizon Wireless Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex billing issues, and assisting upset customers. Success in this role requires strong communication skills, patience, and the ability to quickly learn and adapt to new systems or updates. Representatives can overcome these challenges by utilizing available training resources, collaborating closely with team members, and leveraging support tools provided by Verizon. Additionally, developing effective problem-solving techniques and maintaining a positive attitude can greatly enhance both customer satisfaction and personal job satisfaction.
More about Verizon Wireless Customer Service jobs
What cities are hiring for Verizon Wireless Customer Service jobs? Cities with the most Verizon Wireless Customer Service job openings:
What states have the most Verizon Wireless Customer Service jobs? States with the most job openings for Verizon Wireless Customer Service jobs include:
What job categories do people searching Verizon Wireless Customer Service jobs look for? The top searched job categories for Verizon Wireless Customer Service jobs are:
Verizon Wireless Customer Service jobs near you
Infographic showing various Verizon Wireless Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Wireless Sales Consultant

TCC, Verizon Authorized Retailer

Romeoville, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

TCC, Verizon Authorized Retailer, Sales Consultant

Benefits 

  • $40-$60,000/ year including uncapped commission (pays out at 17.5%)
  • Career Development 
  • Paid Time Off 
  • Medical, Dental, Vision 
  • 401K with Company Match 
  • Profit Sharing
  • Long-Term and Short-Term Disability 
  • Employee Assistance Program 
  • Paid Community Time 
  • Employee Referral Program 
  • Rewards and Recognition

Job Description 

TCC is more than a Verizon Wireless Retailer…We are Agent of the Year for 2019, Top Workplace in Indiana for 2020, Glassdoor’s Best place to work, Top USA Workplace AND National Sales Team of the year ALL in 2021!
 

We are looking for someone who is dependable, responsible, has reliable transportation, is passionate about mobile technology, and who can build long-term repeat relationships with customers through personal integrity, sales, and product expertise. If you are looking for an opportunity to make more than just an hourly pay, then this is the job for you. 
 

Candidates must be responsible for educating customers on a family of products, meeting daily sales goals, and achieving best in class customer service in a retail location. 
 

Qualifications 

  • Passionate customer advocate with the desire to assist, advise and educate our customers on wireless products and services.  
  • Drive sales and customer satisfaction. 
  • Passion for community involvement. 
  • Drive to learn wireless industry and multitude of products. 
  • Excellent communication skills. 
  • Excitement to work in a wireless customer service industry. 
  • Able to perform operational procedures including store opening and closing responsibilities. 
  • Ambitious, self-driven individuals who are motivated by the pursuit of wireless retail sales milestone goals. 
  • Effective at balancing customer experience and performance goals. 
  • Able to stand for extended periods of time. 
  • At least 18 years of age and a high school diploma 
  • Ability to work guaranteed full-time hours
  • Ability to work a flexible schedule including nights, weekends, and holidays.  
  • Reliable transportation 
  • Legally authorized to work in the U.S.  

COVID-19 Precautions:

  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, and cleaning procedures in place

#SE5

APPLY NOW!
 

Equal Employment Opportunity 

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 
 

Working at The Cellular Connection

Perks for workers

  • Paid Time Off

  • Paid Community Time

  • Paid Employee Matters Day

  • Same Day Pay Options

  • Generous Community Grant Opportunities

  • Employee Resource Group

  • Medical, Dental, Vision

  • 401K with Company Match

  • Long-Term and Short-Term Disability

  • Critical and Accident Benefits

  • Employee Assistance Program

  • Verizon Discount Options

  • Rewards and Recognition

About The Cellular Connection, in their own words

From The Cellular Connection

Founded in 1991, TCC operates over 500 locations from coast to coast. Our long-standing relationship with Verizon allows us to make our services more accessible to customers while offering unparalleled customer service and competitive pricing. We employ nearly 2,000 people across the U.S., from sales associates to our store support team members.

Our purpose is to passionately make a difference in the lives of our employees, customers, and the communities where we live and work. TCC is a Culture of Good, Inc. company that encourages employees to give back in every community they serve. We have donated more than 1 million backpacks with school supplies to children and appreciation packs to more than 25,000 teachers across the U.S. We also host annual events to honor veterans and support child-centered nonprofits. TCC’s corporate giving program, TCC Gives, encourages nonprofits to contact their local stores to apply for support through the Community Grants program. They have surpassed $7 million in donations to local nonprofits across the country. TCC also works closely with More Than a Phone, a nonprofit that partners with local domestic violence organizations to keep survivors connected with free smartphones and data.

To learn more about TCC, visit TCCRocks.com, and connect with the company on Facebook, Twitter, LinkedIn, and Instagram.

Company values

From The Cellular Connection

We serve our employees, customers and communities through living out our 5 Promises.

CARE- we respect the people around us and embrace our differences.

CONNECT- we intentionally create space and remove barriers to promote meaningful connections because we know that representation matters.

BE AUTHENTIC - we champion authentic relationships within our business and communities we serve.

INSPIRE- we will be the example for others to follow throughout our workplace and our communities.

DRIVE THE BUSINESS- diverse teams promote cross-functional innovation, strong community relationships and overall success.

Diversity and inclusion statement

From The Cellular Connection

Come as you are; we celebrate our differences!

At TCC, equity, diversity, and inclusion are not just words. They are our guiding principles as we build our teams, cultivate leaders, and create a work environment that reflects the customers and communities in which we live and serve.​​​​​