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Verizon Wireless Customer Service information

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How much do verizon wireless customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for verizon wireless customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Verizon Wireless Customer Service representative do?

A Verizon Wireless Customer Service representative assists customers with their wireless accounts, including billing inquiries, plan changes, technical support, and troubleshooting device issues. They communicate via phone, chat, or email to resolve concerns and provide product information. Representatives are trained to handle a variety of questions and ensure customer satisfaction by delivering prompt and effective solutions.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Customer Service representative?

To excel as a Verizon Wireless Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and knowledge of wireless products and services are commonly required. Patience, active listening, and a positive attitude help you stand out in delivering excellent customer experiences. These skills and qualities are essential for resolving customer issues efficiently, maintaining high satisfaction, and supporting the company’s reputation.

What are some common challenges faced by Verizon Wireless Customer Service representatives, and how can they be overcome?

Verizon Wireless Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex billing issues, and assisting upset customers. Success in this role requires strong communication skills, patience, and the ability to quickly learn and adapt to new systems or updates. Representatives can overcome these challenges by utilizing available training resources, collaborating closely with team members, and leveraging support tools provided by Verizon. Additionally, developing effective problem-solving techniques and maintaining a positive attitude can greatly enhance both customer satisfaction and personal job satisfaction.

What is the difference between Verizon Wireless Customer Service vs Verizon Wireless Sales Representative?

AspectVerizon Wireless Customer ServiceVerizon Wireless Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail stores, remote supportRetail stores, in-person customer interactions
Employer & Industry UsageCustomer support for Verizon WirelessSales and product promotion for Verizon Wireless

Verizon Wireless Customer Service focuses on assisting customers with technical issues, billing, and account management, primarily through support channels. In contrast, Verizon Wireless Sales Representatives concentrate on promoting products, closing sales, and providing in-store customer service. Both roles require strong communication skills but differ in their primary objectives and daily tasks.

Does Verizon Wireless Customer Service allow work from home?

Verizon Wireless Customer Service positions often offer remote work options, especially for roles involving phone support and online communication. Availability of work-from-home arrangements can depend on the specific role, location, and company policies, and employees typically need a reliable internet connection and a suitable home workspace.

Does Verizon Wireless Customer Service offer remote customer service jobs?

Verizon Wireless Customer Service positions often include remote customer service jobs, allowing representatives to work from home. These roles typically require good communication skills, a reliable internet connection, and sometimes specific technical equipment. Remote customer service jobs at Verizon are available for qualified candidates seeking flexible work arrangements.
More about Verizon Wireless Customer Service jobs

What cities are hiring for Verizon Wireless Customer Service jobs?

Cities with the most Verizon Wireless Customer Service job openings:

What states have the most Verizon Wireless Customer Service jobs?

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Verizon Wireless Customer Service jobs near you
Infographic showing various Verizon Wireless Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Wireless Sales Expert

Arlington Wireless Inc

Acton, MA • On-site

$40K - $60K/yr

Part-time

Re-posted 13 days ago

Job description

Verizon wireless sales Expert: We are looking for a reliable individual with customer service skills to sell Verizon Wireless produts and services at our Acton, MA location. As a retail sales associate, you will get to know our communication technology inside and out. And you will be the one everyone else looks to when it comes to what's next in wireless technology solutions. It's good to be the expert.

Job Description: Sell all products and services offered by the Verizon. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments. Maintain strong knowledge of all Verizon products, accessories, pricing plans.
We will train the right person.

Job Type: Full-time / Part-time. You make commission on everything you sell addition to a great base pay.

If this sounds like the right job for you, please attach your resume with cover letter of why you would be a good fit at Verizon in Arlington.

Job Type: Full-time

Experience:

  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Additional Compensation:

  • Commission

Work Location:

  • One location

Communication method(s) used:

  • In person

Schedule:

  • Weekends required