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Verizon Wireless Customer Service Jobs (NOW HIRING)

MAS Corporation

Verizon Wireless Sales Representative

NJ · On-site

$60K - $120K/yr

Join Wireless Zone , a Verizon Authorized Retailer , and kickstart your career in wireless sales ... Retail, customer service, or sales experience is a plus but not required * Strong communication ...

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Verizon Wireless Customer Service information

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How much do verizon wireless customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for verizon wireless customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Verizon Wireless Customer Service vs Verizon Wireless Sales Representative?

AspectVerizon Wireless Customer ServiceVerizon Wireless Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail stores, remote supportRetail stores, in-person customer interactions
Employer & Industry UsageCustomer support for Verizon WirelessSales and product promotion for Verizon Wireless

Verizon Wireless Customer Service focuses on assisting customers with technical issues, billing, and account management, primarily through support channels. In contrast, Verizon Wireless Sales Representatives concentrate on promoting products, closing sales, and providing in-store customer service. Both roles require strong communication skills but differ in their primary objectives and daily tasks.

How much does Verizon Wireless pay?

Verizon Wireless customer service representatives typically earn an hourly wage that ranges from $15 to $20, depending on experience and location. The role may also include benefits such as health insurance, paid time off, and opportunities for advancement. Compensation can vary based on factors like shift, performance, and tenure.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Customer Service representative, and why are they important?

To excel as a Verizon Wireless Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and knowledge of wireless products and services are commonly required. Patience, active listening, and a positive attitude help you stand out in delivering excellent customer experiences. These skills and qualities are essential for resolving customer issues efficiently, maintaining high satisfaction, and supporting the company’s reputation.

What does a Verizon Wireless Customer Service representative do?

A Verizon Wireless Customer Service representative assists customers with their wireless accounts, including billing inquiries, plan changes, technical support, and troubleshooting device issues. They communicate via phone, chat, or email to resolve concerns and provide product information. Representatives are trained to handle a variety of questions and ensure customer satisfaction by delivering prompt and effective solutions.

Can I work for Verizon from home?

Verizon Wireless Customer Service roles can often be performed remotely, especially for positions involving phone or online support. These jobs typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or certifications. Availability of remote work may vary based on the position and company policies.

How much does a Verizon Wireless employee make?

The average Verizon Wireless customer service representative earns around $15 to $20 per hour, with annual salaries typically ranging from $30,000 to $45,000 depending on experience and location. Employees in this role often receive benefits such as health insurance and employee discounts, and the position may require strong communication skills and familiarity with customer service tools.

Is it hard to get hired at Verizon Wireless?

Getting hired as a Verizon Wireless customer service representative involves a competitive application process that includes an interview and background check. Candidates typically need good communication skills, customer service experience, and may be required to complete training programs before starting the role.

What are some common challenges faced by Verizon Wireless Customer Service representatives, and how can they be overcome?

Verizon Wireless Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex billing issues, and assisting upset customers. Success in this role requires strong communication skills, patience, and the ability to quickly learn and adapt to new systems or updates. Representatives can overcome these challenges by utilizing available training resources, collaborating closely with team members, and leveraging support tools provided by Verizon. Additionally, developing effective problem-solving techniques and maintaining a positive attitude can greatly enhance both customer satisfaction and personal job satisfaction.
More about Verizon Wireless Customer Service jobs
What cities are hiring for Verizon Wireless Customer Service jobs? Cities with the most Verizon Wireless Customer Service job openings:
What states have the most Verizon Wireless Customer Service jobs? States with the most job openings for Verizon Wireless Customer Service jobs include:
What job categories do people searching Verizon Wireless Customer Service jobs look for? The top searched job categories for Verizon Wireless Customer Service jobs are:
Verizon Wireless Customer Service jobs near you
Infographic showing various Verizon Wireless Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Wireless Sales Expert

Arlington Wireless Inc

Acton, MA • On-site

$40K - $60K/yr

Part-time

Re-posted 29 days ago

Job description

Verizon wireless sales Expert: We are looking for a reliable individual with customer service skills to sell Verizon Wireless produts and services at our Acton, MA location. As a retail sales associate, you will get to know our communication technology inside and out. And you will be the one everyone else looks to when it comes to what's next in wireless technology solutions. It's good to be the expert.

Job Description: Sell all products and services offered by the Verizon. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments. Maintain strong knowledge of all Verizon products, accessories, pricing plans.
We will train the right person.

Job Type: Full-time / Part-time. You make commission on everything you sell addition to a great base pay.

If this sounds like the right job for you, please attach your resume with cover letter of why you would be a good fit at Verizon in Arlington.

Job Type: Full-time

Experience:

  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Additional Compensation:

  • Commission

Work Location:

  • One location

Communication method(s) used:

  • In person

Schedule:

  • Weekends required