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Verizon Wireless Customer Service Jobs (NOW HIRING)

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Verizon Wireless Customer Service information

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How much do verizon wireless customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for verizon wireless customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Verizon Wireless Customer Service vs Verizon Wireless Sales Representative?

AspectVerizon Wireless Customer ServiceVerizon Wireless Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail stores, remote supportRetail stores, in-person customer interactions
Employer & Industry UsageCustomer support for Verizon WirelessSales and product promotion for Verizon Wireless

Verizon Wireless Customer Service focuses on assisting customers with technical issues, billing, and account management, primarily through support channels. In contrast, Verizon Wireless Sales Representatives concentrate on promoting products, closing sales, and providing in-store customer service. Both roles require strong communication skills but differ in their primary objectives and daily tasks.

Does Verizon Wireless Customer Service allow work from home?

Verizon Wireless Customer Service positions often offer remote work options, especially for customer support roles, which may include training on company-specific tools and communication platforms. Availability of work-from-home arrangements can vary based on the role, location, and company policies, and some positions may require in-office presence or hybrid schedules.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Customer Service representative?

To excel as a Verizon Wireless Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and knowledge of wireless products and services are commonly required. Patience, active listening, and a positive attitude help you stand out in delivering excellent customer experiences. These skills and qualities are essential for resolving customer issues efficiently, maintaining high satisfaction, and supporting the company’s reputation.

What does a Verizon Wireless Customer Service representative do?

A Verizon Wireless Customer Service representative assists customers with their wireless accounts, including billing inquiries, plan changes, technical support, and troubleshooting device issues. They communicate via phone, chat, or email to resolve concerns and provide product information. Representatives are trained to handle a variety of questions and ensure customer satisfaction by delivering prompt and effective solutions.

Does Verizon Wireless Customer Service offer remote customer service jobs?

Verizon Wireless Customer Service positions often include remote customer service jobs, allowing representatives to work from home with a computer and internet connection. These roles typically require strong communication skills and may involve training on specific customer service tools and protocols.

What are some common challenges faced by Verizon Wireless Customer Service representatives, and how can they be overcome?

Verizon Wireless Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex billing issues, and assisting upset customers. Success in this role requires strong communication skills, patience, and the ability to quickly learn and adapt to new systems or updates. Representatives can overcome these challenges by utilizing available training resources, collaborating closely with team members, and leveraging support tools provided by Verizon. Additionally, developing effective problem-solving techniques and maintaining a positive attitude can greatly enhance both customer satisfaction and personal job satisfaction.
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Verizon Wireless Customer Service jobs near you
Infographic showing various Verizon Wireless Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Wireless Retail Sales Associate

Your Wireless Inc. - Verizon Wireless Authorized Retailer

Coatesville, PA

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Verizon Wireless Retail Sales Associate
Your Wireless – Verizon Wireless Premium Retailer
Location: Coatesville, PA
Compensation: Up to 28.00 per hour or more including base hourly rate, commissions, and incentives plus amazing employee benefits and perks.
Full Time
Your Wireless, a Verizon Wireless Premium Retailer, is set to grow in 2026! We are hiring outgoing, sales-minded, and ambitious people to join our Retail Sales Teams in Connecticut, Louisiana, Maryland, New Jersey, New York, Pennsylvania, Texas, and Virginia.
As a Your Wireless, Verizon Wireless Retail Sales Associate, your role is to provide an amazing customer experience, by working directly with our customers, educating them on the Verizon Products and Services we offer, and then guiding them through the selection and buying process.
At Your Wireless, we understand that high-performing people deserve great pay and benefits. We have an incredible list of benefits for team members and an extremely lucrative “un-capped” commission structure where the “Sky’s The Limit” on your personal earnings. The ideal candidate will have experience in retail environments, understand how to do outbound activities to drive customers into our locations, be driven by goals and accomplishments, and be focused on delivering an exceptional customer experience to earn repeat business.
As a Verizon Wireless Retail Sales Associate for Your Wireless, you will enjoy some great perks:
  • Strong base pay and an unprecedented uncapped commission schedule designed to reward you for your selling efforts.
  • Flexible Work Schedule.
  • 401k savings program.
  • Great Healthcare program.
  • Personal Time Off. Year 1 is 5 paid days off per year. Year 2 is 10 paid days off per year. Year 4 and beyond, 15 paid days off per year..
  • Employee discounts on Verizon Wireless Service
  • Employee discounts on devices and accessories
  • Great and fun working atmosphere.
  • Significant opportunities to grow in our company.
  • Win prizes and trips through various sales contests throughout the year.
As a Verizon Wireless Retail Sales Associate for Your Wireless, you will be:
  • Creating the ideal customer experience for each customer, every day.
  • Assisting new and existing customers throughout the sales process.
  • Educating our customers on all Verizon Products and Services we offer.
  • Producing sufficient sales to meet and exceed company and location production standards.
  • Handling all customer situations as trained to completely satisfy customers’ needs.
  • Assisting both the Store Manager and Assistant Manager in tasks assigned to you personally or the team.
  • Completing all required training as directed by Your Wireless and Verizon Wireless
  • Setting an example of personal and professional conduct for employees and others.
  • Developing your professional skills to take on additional responsibilities that would lead to career advancement opportunities at Your Wireless.
At Your Wireless, we require our Verizon Wireless Retail Sales Associates to have the following skills and experience:
  • 1+ years of experience in a similar role in a retail environment, preferably with Verizon Wireless or other Wireless business.
  • High school diploma or equivalent is preferred.
  • Proof of achievement in prior sales and customer service roles
  • Enthusiasm for retail, wireless technology and products, and customer service.
  • Ability to travel to our various locations in your assigned district as our business needs dictate.
  • Strong communication and interpersonal skills.
  • Be self-motivated and goal-oriented
  • Strong attention to detail and accuracy.
  • Able to work evenings, weekends, and holidays with a flexible schedule.
  • Must be 18 years of age or older and able to provide proof of work eligibility in the US.
About Your Wireless
Your Wireless is proud to be the largest minority-owned Verizon Authorized Retailer. Our diversity and employee-first culture fill our 200+ stores across 17 States with over 400 of the best wireless experts on earth. Our motto of “Be really, really nice, know your $#%@, and always find a way,” guides our team to deliver a best-in-class customer experience through simplicity. We don’t like to complicate things.
To learn more about Your Wireless visit www.YourWirelessInc.com
Your Wireless Inc. is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.

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