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At&T Retention Jobs (NOW HIRING)

AT and T

Call Center Support Representative

Atlanta, GA · On-site

$18.68/hr

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention ... Career possibilities are limitless with AT&T. You will have the chance to round out your experience ...

AT&T

Call Center Sales Representative

Richardson, TX · On-site

$22.33/hr

... AT&T's products and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and ...

T. Rowe Price

Client Account Manager

Owings Mills, MD · Hybrid

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... May support development of a service strategy, depending upon the client complexity and retention ...

TTEN LLC

Registered Behavior Technician

Ashburn, VA · On-site

$25 - $32/hr

We accomplish this high retention rate through 2 key concepts, flexibility and quality . Examples of quality offered at T-Ten: -We have a small family feel with both our employees and our clients ...

AT and T

B2B Sales Account Executive

Framingham, MA · On-site

$225K/yr

As a B2B Sales Account Executive - Fiber & Mobility, you will proactively sell AT&T's mobility ... Design and implement strategic initiatives to grow and retain the revenue stream of assigned ...

TTEN LLC

Registered Behavior Technician

Ashburn, VA · On-site

$25 - $32/hr

We accomplish this high retention rate through 2 key concepts, flexibility and quality . Examples of quality offered at T-Ten: -We have a small family feel with both our employees and our clients ...

AT and T

Business Sales Executive

Portland, OR · On-site

$275K/yr

As a Business Sales Executive on our Platinum sales team, you'll work with AT&T's cutting-edge ... Develop and implement effective sales strategies to generate new opportunities and expand/retain ...

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At T Retention information

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$22K

$61.4K

$85.5K

How much do at&t retention jobs pay per year?

As of Jul 23, 2026, the average yearly pay for at&t retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is an AT&T Retention job?

An AT&T Retention job involves assisting customers who are considering canceling their services by offering solutions, discounts, or promotions to retain them. Representatives handle customer concerns, resolve issues, and ensure satisfaction while maintaining company loyalty. Strong communication skills, problem-solving abilities, and a customer-focused approach are essential for success in this role.

What are some common challenges faced by AT&T Retention Specialists, and how is success typically measured in this role?

AT&T Retention Specialists often encounter challenges such as handling dissatisfied customers, meeting monthly retention targets, and navigating complex account issues. Success in this role is typically measured by metrics like customer retention rates, the number of accounts saved, and customer satisfaction scores. The job can be fast-paced, requiring the ability to think quickly and tailor solutions to each individual situation. Those who excel in this role are skilled at turning challenging conversations into positive experiences, which directly impacts both customer loyalty and the company's bottom line.

What are the key skills and qualifications needed to thrive in the At&T Retention position, and why are they important?

To thrive as an AT&T Retention Specialist, you need strong sales skills, knowledge of telecom products, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T's proprietary tools is typically required. Effective communication, empathy, problem-solving, and resilience set top performers apart in this role. These skills ensure specialists can address customer concerns, reduce churn, and maintain positive relationships, which are vital for AT&T's customer retention goals.

More about At T Retention jobs
What are the most commonly searched types of At&T Retention jobs? The most popular types of At&T Retention jobs are:
What states have the most At&T Retention jobs? States with the most job openings for At&T Retention jobs include:
What job categories do people searching At&T Retention jobs look for? The top searched job categories for At&T Retention jobs are:
At T Retention jobs near you
Infographic showing various At&T Retention job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.
Call Center Support Representative

Call Center Support Representative

AT and T

Atlanta, GA • On-site

$18.68/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 724 frontline employees who took The Breakroom Quiz

47th of 83 rated telecommunications companies

Job description

Note: This position reports to our 754 Peachtree Street NE, Atlanta, GA location. If selected, you must be able to report to this work location.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Pay Transparency:
Our Premier Service Consultants earn $18.68 hourly. Not to mention all the other amazing rewards that working at AT&T offers.
How You'll Make an Impact:
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
Key Responsibilities:
  • Provision and configure business services and network solutions.
  • Provide advanced technical support, addressing complex and high-impact issues.
  • Serve as a key point of contact, coordinating between multiple internal and external teams to ensure timely completion of tasks and projects.
  • Analyze, evaluate, and track technical problems to resolution.
  • Communicate effectively and professionally with all stakeholders, ensuring clear updates and progress tracking.
  • Manage multiple priorities simultaneously, demonstrating strong problem-solving and organizational skills.

Qualifications:
  • Proven experience in technical support, service provisioning, or network configuration.
  • Strong communication and coordination skills.
  • Ability to analyze and resolve complex technical issues.
  • Experience working with cross-functional teams.
  • Excellent multitasking and organizational abilities.

Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
Your future is calling. Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Atlanta, Georgia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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