At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... May support development of a service strategy, depending upon the client complexity and retention ...
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... May support development of a service strategy, depending upon the client complexity and retention ...
At T. Rowe Price, our employees are associates. Together the Talent Team attracts, retains, and advances associates and cultivates effective teams and leaders. We do this by creating connections ...
At T. Rowe Price, our employees are associates. Together the Talent Team attracts, retains, and advances associates and cultivates effective teams and leaders. We do this by creating connections ...
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Retain assets through education and guidance of available plan-specific and general distribution ...
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Retain assets through education and guidance of available plan-specific and general distribution ...
National Account Manager- Retirement
Baltimore, MD · On-site +1
$96K - $124K/yr
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Stay current in understanding of our investment solutions in order to retain business. * Analyze ...
National Account Manager- Retirement
Baltimore, MD · On-site +1
$96K - $124K/yr
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Stay current in understanding of our investment solutions in order to retain business. * Analyze ...
Inbound Call Center Sales Representative
Cerritos, CA · On-site
$22.92/hr
... AT&T's products and services to effectively service and retain customers. - You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and ...
Inbound Call Center Sales Representative
Cerritos, CA · On-site
$22.92/hr
... AT&T's products and services to effectively service and retain customers. - You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and ...
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Retain assets through education and guidance of available plan-specific and general distribution ...
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Retain assets through education and guidance of available plan-specific and general distribution ...
Call Center Bilingual Sales Representative (English/Spanish)
Miami, FL · On-site
$23.55/hr
... AT&T's products and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and ...
Call Center Bilingual Sales Representative (English/Spanish)
Miami, FL · On-site
$23.55/hr
... AT&T's products and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and ...
Role Summary At T. Rowe Price, providing world-class service to our clients is our primary goal ... Retain assets through education and guidance of available plan-specific and general distribution ...
Role Summary At T. Rowe Price, providing world-class service to our clients is our primary goal ... Retain assets through education and guidance of available plan-specific and general distribution ...
Be Seen First
Entry Level Sales Representative
Katy, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Quick apply
Be Seen First
Entry Level Sales Representative
Katy, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Be Seen First
Entry Level Sales Representative
Memorial Park, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Quick apply
Be Seen First
Entry Level Sales Representative
Memorial Park, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Be Seen First
Entry Level Sales Representative
Spring, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Quick apply
Be Seen First
Entry Level Sales Representative
Spring, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Retain assets through education and guidance of available plan-specific and general distribution ...
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Retain assets through education and guidance of available plan-specific and general distribution ...
Be Seen First
Entry Level Sales Representative
Houston, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Quick apply
Be Seen First
Entry Level Sales Representative
Houston, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Be Seen First
Entry Level Sales Representative
Houston, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Quick apply
Be Seen First
Entry Level Sales Representative
Houston, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Be Seen First
Entry Level Sales Representative
Katy, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Quick apply
Be Seen First
Entry Level Sales Representative
Katy, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Be Seen First
Entry Level Sales Representative
Memorial Park, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Quick apply
Be Seen First
Entry Level Sales Representative
Memorial Park, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Be Seen First
Entry Level Sales Representative
Spring, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
Quick apply
Be Seen First
Entry Level Sales Representative
Spring, TX · On-site
$45K - $65K/yr
We handle AT&T's fiberoptic, TV, and wireless sales for their consumer platform. No prior ... Responsibilities of the role: * Customer Acquisition and Retention * Overseeing and Managing ...
National Account Manager- Retirement
Colorado Springs, CO · On-site +1
$95K - $123K/yr
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Stay current in understanding of our investment solutions in order to retain business. * Analyze ...
National Account Manager- Retirement
Colorado Springs, CO · On-site +1
$95K - $123K/yr
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Stay current in understanding of our investment solutions in order to retain business. * Analyze ...
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... May support development of a service strategy, depending upon the client complexity and retention ...
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... May support development of a service strategy, depending upon the client complexity and retention ...
National Account Manager- Retirement
Baltimore, MD · On-site +1
$96K - $124K/yr
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Stay current in understanding of our investment solutions in order to retain business. * Analyze ...
National Account Manager- Retirement
Baltimore, MD · On-site +1
$96K - $124K/yr
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an ... Stay current in understanding of our investment solutions in order to retain business. * Analyze ...
At T Retention information
See salary details
$22K - $27.8K
6% of jobs
$27.8K - $33.5K
2% of jobs
$33.5K - $39.3K
5% of jobs
$39.3K - $45.1K
5% of jobs
$50.6K is the 25th percentile. Wages below this are outliers.
$45.1K - $50.9K
6% of jobs
$50.9K - $56.6K
6% of jobs
$56.6K - $62.4K
14% of jobs
The median wage is $64.1K / yr.
$62.4K - $68.2K
16% of jobs
$68.2K - $74K
14% of jobs
$74.1K is the 75th percentile. Wages above this are outliers.
$74K - $79.7K
14% of jobs
$79.7K - $85.5K
12% of jobs
$22K
$61.4K
$85.5K
How much do at&t retention jobs pay per year?
What is an AT&T Retention job?
An AT&T Retention job involves assisting customers who are considering canceling their services by offering solutions, discounts, or promotions to retain them. Representatives handle customer concerns, resolve issues, and ensure satisfaction while maintaining company loyalty. Strong communication skills, problem-solving abilities, and a customer-focused approach are essential for success in this role.
What are some common challenges faced by AT&T Retention Specialists, and how is success typically measured in this role?
AT&T Retention Specialists often encounter challenges such as handling dissatisfied customers, meeting monthly retention targets, and navigating complex account issues. Success in this role is typically measured by metrics like customer retention rates, the number of accounts saved, and customer satisfaction scores. The job can be fast-paced, requiring the ability to think quickly and tailor solutions to each individual situation. Those who excel in this role are skilled at turning challenging conversations into positive experiences, which directly impacts both customer loyalty and the company's bottom line.
What are the key skills and qualifications needed to thrive in the At&T Retention position, and why are they important?
To thrive as an AT&T Retention Specialist, you need strong sales skills, knowledge of telecom products, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T's proprietary tools is typically required. Effective communication, empathy, problem-solving, and resilience set top performers apart in this role. These skills ensure specialists can address customer concerns, reduce churn, and maintain positive relationships, which are vital for AT&T's customer retention goals.
Full-time
Medical, Life, Retirement, PTO
Posted 9 days ago
T. Rowe Price rating
9.1
Based on 21 frontline employees who took The Breakroom Quiz
Job description
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You'll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you'll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
Are you looking to grow your career in the Retirement Plan Industry by working for a premier asset management and retirement services organization? There's a place for you to grow, contribute, learn, and make a difference at T. Rowe Price as aRetirement Plan Manager (Consultant) in Retirement Plans Services. You'll utilize your strong communication, project management, and relationship building skills to lead the administration of employer sponsored retirement plans.
This role maintains communication with assigned sponsors, retirement advisors and consultants, to meet or exceed their operational and administrative needs. The Retirement Plan Manager (Consultant) helps maintain the effective and efficient operation of retirement plans to drive desired outcomes of plan sponsors. This includes bringing value add solutions to offload administrative items, mitigate risk, and create a positive client experience.
Responsibilities
- Maintains a firm understanding of assigned clients' retirement plan objectives, plan design and the processes involved in the daily operation of the retirement plan
- Regularly consults with assigned clients to maintain a positive relationship
- Proactively uncovers ways to improve the daily operations of the plan
- May support development of a service strategy, depending upon the client complexity and retention risk
- Serves as the primary contact to discuss operational challenges and establishes an execution plan for resolution
- Responsible for a wide variety of basic or more complex or specialized activities relating to the operations of the client's plan
- May provide work direction to more junior team members and partners with other staff as necessary to develop and implement solutions
- Participates in internal activities and initiatives designed to improve the Client Administration/Retirement Plan Services process and ensure a high-quality client experience
- Helps develop and implement process improvements
- Resolves moderately complex or specialized client issues; conducts research and reporting to resolve these issues
- Escalates highly complex issues to management or senior staff
- Works with internal business partners and clients on adoption of new products, platforms, and services.
- Completes campaigns in a timely manner, frames client and T. Rowe Price benefits, and works to gain client adoption
- Periodically travels and presents at client sales and rebid meetings
- Works with internal partners on best practices and service value to position to win
Qualifications
Required:
- Bachelor's degree or the equivalent combination of education and relevant experience AND
- 2+ years of total relevant work experience
Preferred:
- ASPPA Credentials such as QKA, QPA, etc. or certificates such as RPF or similar Foundational Retirement plan knowledge
- Account management experience
- Project management experience
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
We may consider a telework option.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
$72,000 - $118,000 for the location of: Maryland, Colorado, Washington and remote workers$72,000 - $118,000 for the location of: Washington, D.C.
$72,000 - $118,000 for the location of: New York, California
Placement within the range provided above is based on the individual's relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
This job posting is expected to be available until:
10/7/2026Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
Competitive compensation
Annual bonus eligibility
A generous retirement plan
Hybrid work schedule
Health and wellness benefits, including online therapy
Paid time off for vacation, illness, medical appointments, and volunteering days
Family care resources, including fertility and adoption benefits
Learn more about our benefits.
What T. Rowe Price employees say
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Benefits
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About T. Rowe Price
Sourced by ZipRecruiter
Industry
Funds, trusts and financial programs
Company size
5,001 - 10,000 Employees
Headquarters location
Baltimore, MD, US
Year founded
1937