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At Home Inbound Customer Service Jobs in Wisconsin

Takkt

Customer Service Specialist

Milwaukee, WI · Hybrid

$16.75 - $22.25/hr

At National Business Furniture (NBF), we believe in the power of inspiring workspaces to help ... Respond to inbound customer inquiries via phone and email, providing timely and effective solutions

C&W Services

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

... provide inbound customer service phone and email support to customers with questions, issues, or ... case of home internet or power loss.? WORKING CONDITIONS and/or PHYSICAL REQUIREMENTS:? The ...

Russell Tobin

Customer Care Professional

Green Bay, WI · On-site

$20/hr

... financial services industry. Key Responsibilities * Handle inbound customer calls related to ... home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment ...

ND Pacaging

Customer Service Representative

Sturtevant, WI · On-site

$15.50 - $21/hr

At ND Paper, we are investing in our future, and that starts with our staff. Key Responsibilities ... Respond to inbound customer inquiries via phone and email regarding order status, shipping dates ...

Robert Half

Customer Service Representative

Waukesha, WI · On-site

$19/hr

Ability to manage inbound calls efficiently while maintaining a courteous and helpful approach ... Strong organizational abilities and the capacity to manage multiple tasks at once. * Proficiency ...

Russell Tobin

Customer Specialist

Stevens Point, WI · On-site

$20/hr

... financial services industry. Key Responsibilities * Handle inbound customer calls related to ... home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment ...

Peer Technical

Customer Service

Fond Du Lac, WI

$15.75 - $21.50/hr

You will be taking orders from customers. (Inbound calls only) You will enter them into the system, checking price and delivery if needed. Good phone and computer skills. Detailed work required.

Afni

Remote Customer Service Representative

Stoughton, WI · On-site

$14.50 - $15/hr

... at Afni? This position is for wireless customer service, so you will be handling mainly inbound ... home office setting. * Customer service experience: Minimum 1 year in a customer service or sales ...

Afni

Remote Customer Service Representative

Janesville, WI · On-site

$14.50 - $15/hr

... at Afni? This position is for wireless customer service, so you will be handling mainly inbound ... home office setting. * Customer service experience: Minimum 1 year in a customer service or sales ...

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All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Wisconsin

At Home Inbound Customer Service information

What are the key skills and qualifications needed to thrive as an at home inbound customer service representative?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an at home inbound customer service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What is an at home inbound customer service representative?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.
What are the most commonly searched types of Inbound Customer Service jobs in Wisconsin? The most popular types of Inbound Customer Service jobs in Wisconsin are:
What are popular job titles related to At Home Inbound Customer Service jobs in Wisconsin? For At Home Inbound Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Wisconsin look for? The top searched job categories for At Home Inbound Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for At Home Inbound Customer Service jobs? Cities in Wisconsin with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you
Infographic showing various At Home Inbound Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative - Janesville, WI

Grainger Businesses

Janesville, WI • On-site

$18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Grainger rating

8.3

Company rating: 8.3 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

26th of 359 rated logistics

Job description

Work Location Type:Hybrid
About Grainger:
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.
Compensation:
This position is hourly starting at $18.25/hour.
Rewards and Benefits:
  • Medical, dental, vision, and life insurance coverage starts on day one of employment.
  • Access to up to 50% of your paycheck based on hours worked before payday.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, parental leave, and other benefits.
  • Safety shoes provided (where applicable).

For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Join us for our upcoming in-person hiring event on July 29th! Speak with a recruiter to reserve an interview time - space is limited!
Customer Service Representative - Janesville, WI
We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.
You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting August 17, 2026. Work location for this position is 401 S. Wright Road, Janesville, WI 53546.
Schedule, Training & Work Environment:
Enjoy your weekends off!
We're currently hiring for the 8:30 a.m. - 5:00 p.m. shift, Monday through Friday.
Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am - 4:30pm at 401 S. Wright Road, Janesville, WI 53546. During training, you will:
  • Learn to navigate our systems, software programs, and internal processes
  • Build the core service skills you need, including:
    • Critical thinking
    • Effective communication
    • Confident decision-making
    • Technical agility

After the successful completion of training, eligible team members can transition to a flexible hybrid work model:
• 3 days onsite / 2 days remote
• Earn in opportunity to become voluntarily remote based on performance after 6 months
• Eligible to bid for alternate shifts after 6 months
• You also have the option of working in the office up to 5 days a week.
Grainger will provide all equipment needed to work from home.
Grow with Grainger:
Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.
Our Culture:
We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.
You Will:
  • Handle a high volume of inbound calls-delivering quality customer service with professionalism, empathy, and efficiency
  • Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
  • Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
  • Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
  • Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
  • Maintain attention to detail while managing complex or time-sensitive customer issues
  • Communicate clearly via phone and written messages

You Have:
  • High School diploma or equivalent
  • Minimum 1 year of customer service experience. High-volume inbound call center experience preferred but not required
  • A passion for delivering exceptional customer service and creating a positive experience for every customer
  • Ability to thrive in a fast-paced, dynamic environment
  • Ability to problem solve and make decisions with attention to detail
  • A continuous improvement mindset, open to coaching and receiving feedback
  • Proven ability to learn new technology and software quickly
  • Comfortable navigating multiple programs and screens simultaneously
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
  • Experience with Customer Relationship Management (CRM) systems and SAP a plus
  • For hybrid/remote work:
    • A secure, quiet workspace
    • High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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