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At Home Call Center Representative Jobs (NOW HIRING)

Bath Concepts

Call Center Representative

Lebanon, OH

$18/hr

Call Center Representative Are you confident on the phone and great with people? We're hiring a Call Center Representative to join our fast-growing, locally owned home improvement company! You would ...

Bath Concepts

Call Center Representative

Lebanon, OH · On-site

$18/hr

Call Center Representative Are you confident on the phone and great with people? We're hiring a Call Center Representative to join our fast-growing, locally owned home improvement company! You would ...

Bath Concepts

Call Center Representative

West Des Moines, IA · On-site +1

$15.75 - $19.75/hr

Call Center Representative Company: HomeView Location: West Des Moines, IA (and surrounding areas ... Work from home initially, with transition to in-office About Us With more than 25 years in business ...

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How much do at home call center representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for at home call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an At Home Call Center Representative, and why are they important?

To excel as an At Home Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Outstanding representatives demonstrate patience, active listening, and resilience in handling diverse customer queries. These capabilities ensure efficient issue resolution, high customer satisfaction, and reliable remote service delivery.

What are some common challenges faced by At Home Call Center Representatives, and how can they be managed?

At Home Call Center Representatives often encounter challenges such as managing distractions in a home environment, maintaining consistent productivity, and staying connected with remote supervisors and teammates. To overcome these, it’s important to establish a dedicated, quiet workspace and set clear boundaries with household members during work hours. Utilizing company-provided communication tools, participating in regular team check-ins, and following a structured daily routine can help maintain focus and foster a sense of team connection, even while working remotely.

What are At Home Call Center Representatives?

At Home Call Center Representatives are customer service professionals who work remotely, typically from their own homes, to handle customer inquiries, resolve issues, and provide support over the phone, email, or chat. They use specialized software to connect with customers and access necessary information. This role allows for flexible work arrangements and is popular among those seeking remote employment. Responsibilities may include answering questions, processing orders, troubleshooting technical problems, and maintaining customer satisfaction. Many companies provide training and equipment to help representatives succeed in a remote environment.

What is the difference between At Home Call Center Representative vs Customer Service Agent?

AspectAt Home Call Center RepresentativeCustomer Service Agent
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, communication skills
Industry UsageCustomer support, telecommunication, retailRetail, banking, tech support
Job FocusHandling inbound/outbound calls, troubleshooting, supportAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar skills, but At Home Call Center Representatives primarily work remotely handling calls for various companies, while Customer Service Agents may work in-office or remotely, often within specific industries like retail or banking. The main difference lies in the work setting and sometimes the scope of responsibilities.

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What job categories do people searching At Home Call Center Representative jobs look for? The top searched job categories for At Home Call Center Representative jobs are:
At Home Call Center Representative jobs near you
Call Center Representative

Call Center Representative

Monogram Health, Inc

Brentwood, TN

$15.25 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Call Center Representative

Job Category: Call Center

Position: Onsite Call Center Representative

The Onsite Call Center Representative is the first Monogram Health voice the patient meets. The Onsite Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program.

The Patient Care Center is open and staffed seven (7) days per week between the core business hours of:

  • 8:00am to 7:00pm (CST) Monday through Friday
  • 7:00 am – 6:00 pm (CST) Saturday and Sunday

The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity.

Roles and Responsibilities
  • Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers.
  • Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment.
  • Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; is able to reinforce the value of our services and overcome objections
  • Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services.
  • Protects the health care privacy of patients by strictly following HIPAA regulations.
  • Notates and enters data as needed into Salesforce, as required to support all activities of the call.
  • Fields call with a positive attitude, building rapport and trust with patients.
  • Supports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned.
  • Proficiency in using various software, electronic health record platform(s), and multiple screens.
Essential Job Functions
  • Visual acuity – 100% to read scripts, company literature such as workflow guides and resources, electronic files, patient demographics.
  • Hearing – 100%– ability to hear and respond to phone calls, converse with patients, colleagues, and others.
  • Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing.
  • Sitting - 100%
  • Standing – 5%
  • Walking – 2%
  • On-site position – 100%
Position Requirements
  • High School Diploma or GED required.
  • Must be 18 years of age or older.
  • English language proficiency required; bilingual (Spanish/English) preferred.
  • Proven ability to learn and retain information in an exceptionally fast-paced environment.
  • Proven ability to balance multiple competing priorities while meeting or exceeding deadlines.
  • Must possess an innate ability to overcome objections.
  • Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy.
  • Thrive in a very fast paced start up environment while embracing change with a "can do" attitude.
  • Demonstrated verbal, listening, and written communication skills are required.
  • Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant and strongly preferred. Knowledge of medical terminology
  • Previous home health and care management experience preferred.
Benefits
  • Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care.
  • Comprehensive medical, dental, vision and life insurance
  • Flexible paid leave and vacation policy
  • 401(k) plan with matching contributions
About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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