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Astound Rcn Jobs (NOW HIRING)

Grande | RCN | Wave

Manager, Regional Sales

Waco, TX · On-site

$75K/yr

Astound , the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible.

Grande | RCN | Wave

National Channel Manager

Seattle, WA · On-site

$80K - $105K/yr

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected ...

RCN Becocom LLC

Manager, Regional Sales

Dallas, TX · Hybrid

$140K/yr

Astound , the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services--and applicants like you make it all ...

RCN Becocom LLC

Manager, Regional Sales

Waco, TX · Hybrid

$140K/yr

Astound , the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services--and applicants like you make it all ...

RCN Becocom LLC

Manager, Regional Sales

Belton, TX · Hybrid

$140K/yr

Astound , the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services--and applicants like you make it all ...

RCN Becocom LLC

National Channel Manager

Portland, OR · On-site +1

$80K - $105K/yr

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected ...

RCN Becocom LLC

National Channel Manager

CO · Remote

$80K - $105K/yr

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected ...

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Astound Rcn information

What are the key skills and qualifications needed to thrive as an Astound RCN Customer Service Representative, and why are they important?

To thrive as an Astound RCN Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer relationship management (CRM) systems, usually supported by a high school diploma or equivalent. Proficiency in using ticketing software, call center telephony systems, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-centric attitude are vital soft skills for building rapport and resolving customer issues effectively. These competencies ensure high-quality service, customer satisfaction, and positive brand reputation in a competitive telecommunications environment.

What can I expect from the training and onboarding process at Astound RCN?

At Astound RCN, new hires typically undergo a comprehensive onboarding and training program designed to familiarize them with company systems, customer service protocols, and product offerings. Training often includes a combination of classroom instruction, hands-on practice, and shadowing experienced team members. The process is structured to ensure employees feel confident in handling customer inquiries and technical issues. Ongoing support and mentorship are provided, helping new team members build the skills they need to succeed and advance within the company.

What is Astound RCN and what services do they provide?

Astound RCN is a telecommunications company that provides high-speed internet, digital TV, and phone services to residential and business customers. RCN, now part of Astound Broadband, operates in several major metropolitan areas across the United States, offering reliable connectivity and a variety of service packages. They are known for competitive pricing, flexible plans, and responsive customer support. Astound RCN aims to deliver fast internet with no data caps and customizable TV options, making them a popular choice for those seeking alternative providers to larger cable companies.

What is the difference between Astound Rcn vs Cable Technician?

AspectAstound RcnCable Technician
CredentialsHigh school diploma, technical training, certifications in networking and cable installationHigh school diploma, technical training, certifications in cable installation and troubleshooting
Work EnvironmentIndoor and outdoor installation, customer sites, network setupCustomer homes, commercial sites, outdoor and indoor cable setup
Industry UsageTelecommunications, internet service providersCable TV, internet, and phone service providers

Both Astound Rcn and Cable Technicians require similar certifications and work in the telecommunications industry, focusing on installing and maintaining cable and internet services. While Astound Rcn is a specific provider, Cable Technicians work across various companies, often performing comparable tasks in similar environments.

What cities are hiring for Astound Rcn jobs? Cities with the most Astound Rcn job openings:
What are the most commonly searched types of Astound Rcn jobs? The most popular types of Astound Rcn jobs are:
What states have the most Astound Rcn jobs? States with the most job openings for Astound Rcn jobs include:
What job categories do people searching Astound Rcn jobs look for? The top searched job categories for Astound Rcn jobs are:
Astound Rcn jobs near you
Infographic showing various Astound Rcn job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Temporary. Highlights an 75% Physical, 14% Hybrid, and 11% Remote job distribution.

Manager, Regional Sales

Grande | RCN | Wave

Waco, TX • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Manager, Regional Direct Sales
Position Location: Hybrid role with two days per week in the office, and opportunity offers the flexibility to work from your home office, the field, a nearby Astound office, or a combination of all. May be be based anywhere out of our Waco, Temple & Dallas, Texas and surrounding territory.
Opportunity to earn up to $140,000 or more with uncapped commissions!
We offer a $75,000 base with a commission plan that allows you the freedom to exceed quota! (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.
Astound , the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Astound is hiring for a Regional Manager of Direct Sales based out of our Waco, Temple & Dallas, Texas and surrounding territory. The Regional Manager of Direct Sales contributes to Astound's success by leading and cultivating a strong residential sales team to deliver new incremental customer relationships. This role is a critical component of the overall growth plan to deliver on revenue and net gains. The leader will be responsible for sourcing, training and deploying sales strategies for this sales channel.
A Day in the Life of the Regional Manager of Direct Sales:
  • Lead day-to-day activities of a team of Direct Sales Representatives, focusing on our Single Family prospecting door to door as well as Multi-Dwelling Unit relationships to engage, market, and cultivate rewarding partnerships to deliver sales targets
  • Demonstrate knowledge on the latest pricing, product changes and service processes to provide the best in customer experience and stays abreast of local competition
  • Be a subject matter expert as it relates to all systems and tools that the sales channel uses day to day, including but not limited to our billing system, reporting structures and CRM tools
  • Provide regular updates to Direct Sales Representatives via weekly team meetings to ensure that team members are well informed and able to set the proper expectations when selling and acquiring new customers
  • Focus on daily activities to understand how team members are performing to bi-weekly targets. Reviews overall team performance to track achievement to monthly new customer budgeted sales progress
  • Conduct one on one coaching, which includes field ride-alongs, documenting productivity and ensuring consistent performance management
  • Collaborate with counterparts across the Region in the development/creation of new sales incentives and recognition opportunities
  • Responsible for maintaining budgeted headcount, partners with recruiting to source candidates and conduct interviews etc.
  • Seek and develop positive relationships within the local communities to enhance the company's branding image e.g. tabling events and Multi Family sponsorship opportunities etc.
  • Ensure team maintains a neat appearance, presents themselves professionally to internal/external customers
  • Support and manage residential multi-unit dwelling customers and secure strong partnerships with property managers and leasing agents within buildings we serve
  • Understand and follow all company safety standards and practices. To include accident reporting procedures
  • Understands and follows applicable OSHA and National Electric Safety Code rules and regulations
  • Other duties as assigned

What You Bring to the Table:
  • Minimum 3 years' experience in management
  • Basic knowledge and aptitude of telecommunications Direct Sales or other face to face sales
  • Knowledge of the cable industry, regional communities, customers and staff
  • Proven record of delivering above expected performance from sales teams
  • Highly productive and prioritizes multiple tasks to maximize customer acquisition and retention
  • Effectively works and communicates with other workgroups
  • Facilitates a harmonious team environment
  • Recognizes the importance of quality in providing a competitive edge
  • Valid driver's license and satisfactory driving record as determined by the Company
  • Strong organization skills with attention to detail and accuracy
  • Highly productive and prioritizes multiple tasks
  • Highly proficient using MS Office products: Word, Excel, PowerPoint
  • Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers

Education and Certifications:
  • College degree or high school diploma or equivalent; equivalent combination of education and sales experience

We're Proud to Offer a Comprehensive Benefits Package Including:
  • Competitive compensation plan (see below for full comp details)
  • Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions)
  • Paid Holidays: 7 days per year
  • Paid Sick Leave based on state and local ordinance
  • Insurance options including: medical, dental, vision, life and STD insurance
  • 401k with employer match and immediate vesting
  • Tuition reimbursement program
  • Employee discount program
  • Gas mileage reimbursement program or company car, whichever is applicable to the position

*Base salary: The base salary range for this position in Texas state is $75,000 annualized, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.
*Commission component: Targeted commissions at full attainment are up to $65,000 annually, or more. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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