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Astound Rcn Jobs in Oregon (NOW HIRING)

National Channel Manager

Portland, OR · On-site +1

$80K - $105K/yr

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected ...

Astound Rcn information

What are the key skills and qualifications needed to thrive as an Astound RCN Customer Service Representative, and why are they important?

To thrive as an Astound RCN Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer relationship management (CRM) systems, usually supported by a high school diploma or equivalent. Proficiency in using ticketing software, call center telephony systems, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-centric attitude are vital soft skills for building rapport and resolving customer issues effectively. These competencies ensure high-quality service, customer satisfaction, and positive brand reputation in a competitive telecommunications environment.

What is the difference between Astound Rcn vs Cable Technician?

AspectAstound RcnCable Technician
CredentialsHigh school diploma, technical training, certifications in networking and cable installationHigh school diploma, technical training, certifications in cable installation and troubleshooting
Work EnvironmentIndoor and outdoor installation, customer sites, network setupCustomer homes, commercial sites, outdoor and indoor cable setup
Industry UsageTelecommunications, internet service providersCable TV, internet, and phone service providers

Both Astound Rcn and Cable Technicians require similar certifications and work in the telecommunications industry, focusing on installing and maintaining cable and internet services. While Astound Rcn is a specific provider, Cable Technicians work across various companies, often performing comparable tasks in similar environments.

What can I expect from the training and onboarding process at Astound RCN?

At Astound RCN, new hires typically undergo a comprehensive onboarding and training program designed to familiarize them with company systems, customer service protocols, and product offerings. Training often includes a combination of classroom instruction, hands-on practice, and shadowing experienced team members. The process is structured to ensure employees feel confident in handling customer inquiries and technical issues. Ongoing support and mentorship are provided, helping new team members build the skills they need to succeed and advance within the company.

What is Astound RCN and what services do they provide?

Astound RCN is a telecommunications company that provides high-speed internet, digital TV, and phone services to residential and business customers. RCN, now part of Astound Broadband, operates in several major metropolitan areas across the United States, offering reliable connectivity and a variety of service packages. They are known for competitive pricing, flexible plans, and responsive customer support. Astound RCN aims to deliver fast internet with no data caps and customizable TV options, making them a popular choice for those seeking alternative providers to larger cable companies.
What job categories do people searching Astound Rcn jobs in Oregon look for? The top searched job categories for Astound Rcn jobs in Oregon are:
Infographic showing various Astound Rcn job openings in Oregon as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

National Channel Manager

RCN Becocom LLC

Portland, OR • On-site, Remote

$80K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago


Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.  

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.  

Where you will work:

  • This individual may be based remotely preferably in the greater Seattle, WA or Portland, OR area with the availability to travel to the nearest office as needed.

A Day in the Life of the National Channel Manager:

  • Supports team with the evaluation and assessment, as to bid or no-bid, of wholesale opportunities.
  • Ascertain and negotiate scope of work and pricing with Sales, Engineering and customer, as needed
  • Work with SEs and Sales and Senior offer management team as needed to create offer content, written narratives for complex and non-standard offers and customer presentations.
  • Create Quote documents and/or fill out RFP/RFQs as directed by Senior Offer Management.
  • Identify, recruit, and manage key channel partners, and strategic alliances.
  • Establish strong relationships with partners, providing support, training, and guidance to enhance their sales effectiveness.
  • Collaborate with internal teams (Sales engineering, marketing, product development, and operations) to align sales initiatives with business objectives.
  • Sales Support
  • Supports team with Creating and Reviewing Contracts, ASRs and PONs.
  • Responds to customers on Installs, Changes (Renewals/upgrades/etc) and Disconnects. Hands off to Senior OM team, Implementation, Sales and Account management as needed.
  • Develop and execute a comprehensive channel sales strategy to drive revenue growth and market expansion.
  • Monitor channel performance, analyze sales data, and implement strategies to optimize partner success.
  • Suggest innovative incentive programs to drive partner engagement and sales growth.
  • Stay informed on industry trends, competitive landscape, and emerging technologies to identify new opportunities.
  • Develop and manage forecasting and reporting to ensure visibility into partner sales performance.
  • Represent the company at industry events, trade shows, and partner meetings to strengthen brand presence.
  • Other Duties As Assigned

What You Bring to the Table:

  • 5+ years of experience in channel sales, business development, or partner management within the telecommunications industry.
  • Excellent analytical, verbal, written, presentation and Excel skills
  • Ability to work with diverse teams to facilitate and achieve results
  • Ability to communicate with management, team leaders, and customers
  • Detail, quality and timeline-oriented
  • Exhibits commitment, resilience, accountability and teamwork
  • Familiarity with Microsoft Office applications
  • Proven track record of achieving and exceeding sales targets through channel partnerships.
  • Strong knowledge of telecom products and services, including wireless, VoIP, broadband, or enterprise solutions.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Ability to develop and execute strategic sales plans with measurable success.
  • Proficiency in CRM and sales analytics tools.
  • Willingness to travel as needed to meet partners and attend industry events.

Education:

  • Bachelor’s degree in Business, Marketing, Communications, or a related field or equivalent experience.

We're Proud to Offer a Comprehensive Benefits Package Including:

  • 401k retirement plan, with employer match
  • Insurance options including: medical, dental, vision, life and STD insurance
  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program

*Benefits listed above are for regular full-time position 

Base Salary: The base salary range for this position is $80,000-$105,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.

Commissions at plan: Targeted commissions at full attainment are sixty-thousand annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.  

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf