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Astound Rcn Jobs (NOW HIRING)

Enterprise Sales Associate

Chicago, IL ยท On-site

$20 - $25/hr

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected ...

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected ...

Manager, Regional Sales

Waco, TX ยท On-site

$75K/yr

Astound , the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible.

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Astound Rcn information

What are the key skills and qualifications needed to thrive as an Astound RCN Customer Service Representative, and why are they important?

To thrive as an Astound RCN Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer relationship management (CRM) systems, usually supported by a high school diploma or equivalent. Proficiency in using ticketing software, call center telephony systems, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-centric attitude are vital soft skills for building rapport and resolving customer issues effectively. These competencies ensure high-quality service, customer satisfaction, and positive brand reputation in a competitive telecommunications environment.

What can I expect from the training and onboarding process at Astound RCN?

At Astound RCN, new hires typically undergo a comprehensive onboarding and training program designed to familiarize them with company systems, customer service protocols, and product offerings. Training often includes a combination of classroom instruction, hands-on practice, and shadowing experienced team members. The process is structured to ensure employees feel confident in handling customer inquiries and technical issues. Ongoing support and mentorship are provided, helping new team members build the skills they need to succeed and advance within the company.

What is Astound RCN and what services do they provide?

Astound RCN is a telecommunications company that provides high-speed internet, digital TV, and phone services to residential and business customers. RCN, now part of Astound Broadband, operates in several major metropolitan areas across the United States, offering reliable connectivity and a variety of service packages. They are known for competitive pricing, flexible plans, and responsive customer support. Astound RCN aims to deliver fast internet with no data caps and customizable TV options, making them a popular choice for those seeking alternative providers to larger cable companies.

What is the difference between Astound Rcn vs Cable Technician?

AspectAstound RcnCable Technician
CredentialsHigh school diploma, technical training, certifications in networking and cable installationHigh school diploma, technical training, certifications in cable installation and troubleshooting
Work EnvironmentIndoor and outdoor installation, customer sites, network setupCustomer homes, commercial sites, outdoor and indoor cable setup
Industry UsageTelecommunications, internet service providersCable TV, internet, and phone service providers

Both Astound Rcn and Cable Technicians require similar certifications and work in the telecommunications industry, focusing on installing and maintaining cable and internet services. While Astound Rcn is a specific provider, Cable Technicians work across various companies, often performing comparable tasks in similar environments.

What cities are hiring for Astound Rcn jobs? Cities with the most Astound Rcn job openings:
What are the most commonly searched types of Astound Rcn jobs? The most popular types of Astound Rcn jobs are:
What states have the most Astound Rcn jobs? States with the most job openings for Astound Rcn jobs include:
Infographic showing various Astound Rcn job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

Enterprise Sales Associate

RCN Becocom LLC

Chicago, IL โ€ข On-site

$20 - $25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday


Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.ย  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customersโ€”delivering reliable connectivity and groundbreaking digital experiences.ย ย 

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discountsโ€”ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.ย ย 

Job Summary:

The Business Solutions Enterprise Sales Associate will assist in identifying and qualifying potential leads, analyzing competitorsโ€™ activity and market trends, and researching business needs in the target market. The Business Solutions Enterprise SalesAssociate will work closely with Sales representatives, Marketing personnel and leadership to generate leads and support the sales cycle by conducting focused sales activities, outbound prospecting to schedule qualification meetings, and creating targeted marketing campaigns to attract new business.

Duties and Responsibilities:

  • Build and qualify prospecting lists for the sales team by segmenting businesses based on size, industry, and proximity to the network.
  • Analyze competitor activity and market trends to identify potential opportunities.
  • Conduct research to uncover potential leads within specific industries, such as logistics, technology, legal services, and businesses with multiple locations.
  • Utilize resources like ZoomInfo, LinkedIn Sales Navigator, mapping software, and various company databases to gather relevant information.
  • Conduct outbound prospecting via email, phone calls and face-to-face outreach to schedule qualification meetings.
  • Join qualification/discovery calls with sales representatives to observe and participate in sales conversations.
  • Prepare detailed reports on pipeline progress, conversion metrics, and lead generation sources to aid in accurate forecasting and decision-making.
  • Gather valuable information from all available sources, customer feedback, and industry data/news to narrow in on areas for improvement and potential opportunities.
  • Performs basic evaluations on location and documentation of building occupancy, property management, competition, and telecommunications infrastructure.
  • Other duties as assignedย 

Requirements/Qualifications:

Education: High School required; Pursuing a Bachelorโ€™s degree or recently graduated (last 18 months) preferred

Experience: Understanding of CRM systems (Sugar, Salesforce, or similar) is a plus.

Knowledge, Skills and Abilities:ย 

  • Strong analytical and research skills with attention to detail.
  • Excellent communication skills (written and verbal) and interpersonal skills.
  • Comfortable with cold outreach (calls, emails, face-to-face) to engage prospects.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Sheets for data analysis.
  • Motivated, eager to learn, and excited about sales.
  • Ability to work independently and as part of a team.

We're Proud to Offer a Comprehensive Benefits Package Including:

  • 401k retirement plan, with employer match
  • Insurance options including: medical, dental, vision, life and STD insurance
  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program

*Benefits listed above are for regular full-time positionย 

Base Salary: The base salary range for this position is $20-$25 hourly, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.ย  Discrimination of any kind has no place here.ย  We are committed to providing equal opportunities for all employees and applicants, regardless ofย race, color, religion, sex,ย gender,ย pregnancy,ย childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,ย genetic information, military or veteran status,ย citizenship,ย or other status or characteristic protected by applicable law.ย We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.ย ย 

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfย ย