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Assurant Customer Service Jobs (NOW HIRING)

Assurant, Inc.

Material Processor Lead

Irving, TX · On-site

$16 - $19/hr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc

Senior Materials Manager

Irving, TX · On-site

$88K - $147K/yr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc.

Solutions Engineering Analyst

Miami, FL · On-site

$74K - $124K/yr

Build a strong understanding of Assurant's products, platforms, capabilities, and services, using ... Assurant Culture The Assurant Way defines how we show up for our clients, customers, communities ...

Assurant, Inc

Material Processor Lead

Irving, TX · On-site

$17.34 - $27.75/hr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc

Receiving Material Processor Lead

Irving, TX · On-site

$17.34 - $27.75/hr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc

Material Processor Lead

Irving, TX · On-site

$1.7K - $2.7K/wk

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc.

Material Processor Lead - Nights

Irving, TX · On-site

$17.34 - $27.75/hr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc.

Material Processor Lead

Lewisville, TX · On-site

$17.34 - $27.75/hr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc.

Material Processor Lead

Mount Juliet, TN · On-site

$17.34 - $27.75/hr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc.

Material Processor Lead (Nights)

Irving, TX · On-site

$16 - $19/hr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc

Material Processor Lead

Mount Juliet, TN · On-site

$17.34 - $27.75/hr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc.

Material Processor Lead (Nights)

Irving, TX · On-site

$16 - $19/hr

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

Assurant, Inc

Material Processor Lead (Nights)

Irving, TX · On-site

$1.7K - $2.7K/wk

Company Overview Assurant is a leading global business services company that supports, protects ... an enhanced customer experience through mobile device solutions, extended service contracts ...

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Assurant Customer Service information

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How much do assurant customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for assurant customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Assurant Customer Service?

An Assurant Customer Service job involves assisting customers with inquiries, claims, and policy information related to Assurant’s insurance and protection products. Representatives handle phone calls, emails, and chats to provide support, resolve issues, and ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and knowledge of Assurant’s services. Training is typically provided to help employees understand company policies and procedures.

What does an Assurant Customer Service representative do?

A typical day for an Assurant Customer Service representative involves managing a high volume of incoming calls, emails, or chats from customers seeking assistance with products, claims, or account issues. Representatives work collaboratively within a team, often coordinating with other departments to resolve complex inquiries and ensure a seamless customer experience. The role requires proactively following up on customer cases, keeping accurate records, and maintaining knowledge of company policies and services. This fast-paced environment provides valuable experience in communication and problem-solving, and can serve as a stepping stone to supervisory or specialized roles within the company.

What are the key skills and qualifications needed for an Assurant Customer Service position?

To thrive as an Assurant Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, online chat platforms, and customer service software like Salesforce is commonly required. Attention to detail, patience, and a positive attitude help candidates excel in managing customer inquiries and resolving issues efficiently. These skills ensure that customers receive timely, accurate assistance, which upholds the company's reputation and enhances customer satisfaction.

Is Assurant customer service a good place to work?

Assurant customer service roles are generally considered stable with opportunities for skill development in communication and problem-solving. Employees often cite a supportive work environment and standard benefits, though experiences can vary based on location and management. It is advisable to review specific office reviews and job requirements before applying.

What is the hiring process like at Assurant Customer Service?

The hiring process for Assurant Customer Service roles typically involves submitting an online application, completing a phone or virtual interview, and sometimes participating in an in-person interview or assessment. Candidates may also undergo background checks and skills assessments relevant to customer service and communication. The process aims to evaluate communication skills, problem-solving ability, and customer service experience.
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Cities with the most Assurant Customer Service job openings:

What states have the most Assurant Customer Service jobs?

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Assurant Customer Service jobs near you
Infographic showing various Assurant Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Material Processor Lead

Assurant, Inc.

Irving, TX • On-site

$16 - $19/hr

Full-time

Re-posted 20 days ago

Job description

This job is responsible for working with the Supervisors and assisting in training and developing the team, monitoring production performance, ensuring production and quality controls are met while adhering to the work instructions for the area of responsibility.
This role is based at our Irving, TX location with a schedule of Monday-Thursday from 6am to 4:30pm
What will be my duties and responsibilities be in this job?
  • Working knowledge of shop floor systems (CVision, Oracle, Unit Tracker, Great Plains, Ghost)
  • Participate in daily stand-up meetings with Supervisor
  • Participate in internal and external customer or vendor meetings
  • Work with Supervisor to reallocate resources (people/supplies/products etc.) as needed to meet customer goals
  • Work with other departments as needed to ensure proper workflow is achieved
  • Point of contact for employees for handling escalation issues
  • Work with Engineering to identify and resolve process issues
  • Ability to collaborate with other departments with their area of responsibility
  • Track and maintain daily attendance roster for Emergency Evacuation purposes
  • Participate with the 6S Audit team on monthly 6S audits
  • Work with supervisor to implement any changes or adjustments on production floor as a result from the audits
  • Forklift certified if needed for area of responsibility
  • Perform on-the-job (OJT) refresher training and workstation assessment
  • Monitor inventory levels (WIP Aging) for specific area of responsibility
  • Monitor KPI and SLA performance levels and escalate any issues/concerns to supervisor when needed
  • Ability to communicate effectively with all levels of employees
  • Must be proficient and certified in the area that they are responsible for leading
  • Compile and analyze data
  • Complete daily reports
  • Train and coach associates as needed

What are the requirements needed for this position?
  • High school diploma or equivalent
  • Minimum of 2 year of previous light manufacturing experience or 1 year of previous Inspector experience
  • Proficient in manual processing and receiving, consistently meeting UPH expectations
  • Strong team player who will thrive in a fast-paced environment
  • Excellent time management and organizational skills

What other skills/experience would be helpful to have?
  • Database software- data entry software in existing programs
  • Prior leadership experience in manufacturing, logistics, operations, or another applicable environment is preferred
  • Spreadsheet software- Microsoft Excel- basic understanding and data entry into a preformed spreadsheet
  • Word processing- Microsoft Word- basic documents and reports

ENT2629 - Material Processor Lead
Job Grade
05
Pay Range:
$ 17,34 - $ 27,75
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Continue your career at Assurant. Learn how to apply.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.

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