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Assurant Customer Service Jobs (NOW HIRING)

Assurant, Inc.

Client Support Specialist

Manhattan, NY · On-site +1

$19.08 - $30.53/hr

The Client Support Specialist will provide direct contact to Assurant's customers, high-profile client representatives, and service partners to reduce and resolve service delays. This role is ...

Assurant, Inc.

Client Support Specialist

Manhattan, NY · On-site +1

$19.08 - $30.53/hr

The Client Support Specialist will provide direct contact with Assurant's customers, high-profile client representatives, and service partners to reduce and resolve delays in service. This role is ...

Assurant

Customer Care Representative

$15.03 - $27.75/hr

Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may include ... Company Overview Assurant is a leading global business services company that supports, protects ...

Assurant

Customer Care Representative

$15.03 - $27.75/hr

Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may include ... Company Overview Assurant is a leading global business services company that supports, protects ...

Assurant, Inc

Client Support Specialist

$19.08 - $30.53/hr

The Client Support Specialist will provide direct contact to Assurant's customers, high-profile client representatives, and service partners to reduce and resolve service delays. This role is ...

Assurant, Inc

Client Support Specialist

$19.08 - $30.53/hr

The Client Support Specialist will provide direct contact with Assurant's customers, high-profile client representatives, and service partners to reduce and resolve delays in service. This role is ...

Assurant

Bilingual Customer Care Representative

$16.23 - $27.75/hr

Bilingual Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may ... Company Overview Assurant is a leading global business services company that supports, protects ...

Assurant, Inc

Customer Care Representative

$16.23 - $27.75/hr

Customer Care Representative Located in Arizona and Nevada Location: Remote | Job Type: Full-Time ... Company Overview Assurant is a leading global business services company that supports, protects ...

Assurant, Inc

Bilingual Customer Care Representative

$16.23 - $27.75/hr

Bilingual Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may ... Company Overview Assurant is a leading global business services company that supports, protects ...

Assurant, Inc.

Service Locating Agent

$17.34 - $27.75/hr

Excellent Customer Service skills * Excellent verbal and written communication skills * Strong ... Continue your career at Assurant. Learn how to apply. For U.S. benefit information, visit ...

Assurant, Inc

Remote Licensed Insurance Specialist

$17.34 - $27.75/hr

Assurant Renters Solutions is seeking a Licensed Insurance Specialist with a passion for delivering ... Deliver exceptional customer service by resolving inquiries related to policies, billing ...

Merican

Business Analyst - Customer 360

... Assurant's Customer 360 platform, being developed on the Databricks platform. The ideal candidate ... servicing teams to support customer and policy data initiatives. • Support Agile delivery ...

Assurant, Inc

Financial Services Claims Adjuster

$19.08 - $30.53/hr

If you are motivated, solution-oriented and have a passion for providing great customer service ... Learn more atjobs.assurant.com. For U.S. benefit information, visitmyassurantbenefits.com. For ...

Assurant, Inc

VP, Client Supply Chain Solutions

Irving, TX · On-site

$133K - $170K/yr

... customer experience needs. * Partner with operational leaders to ensure sold solutions are ... Company Overview Assurant is a leading global business services company that supports, protects ...

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How much do assurant customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for assurant customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Assurant Customer Service?

An Assurant Customer Service job involves assisting customers with inquiries, claims, and policy information related to Assurant’s insurance and protection products. Representatives handle phone calls, emails, and chats to provide support, resolve issues, and ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and knowledge of Assurant’s services. Training is typically provided to help employees understand company policies and procedures.

What does an Assurant Customer Service representative do?

A typical day for an Assurant Customer Service representative involves managing a high volume of incoming calls, emails, or chats from customers seeking assistance with products, claims, or account issues. Representatives work collaboratively within a team, often coordinating with other departments to resolve complex inquiries and ensure a seamless customer experience. The role requires proactively following up on customer cases, keeping accurate records, and maintaining knowledge of company policies and services. This fast-paced environment provides valuable experience in communication and problem-solving, and can serve as a stepping stone to supervisory or specialized roles within the company.

What are the key skills and qualifications needed for an Assurant Customer Service position?

To thrive as an Assurant Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, online chat platforms, and customer service software like Salesforce is commonly required. Attention to detail, patience, and a positive attitude help candidates excel in managing customer inquiries and resolving issues efficiently. These skills ensure that customers receive timely, accurate assistance, which upholds the company's reputation and enhances customer satisfaction.

Is Assurant customer service a good place to work?

Assurant customer service roles are generally considered stable with opportunities for skill development in communication and problem-solving. Employees often cite a supportive work environment and standard benefits, though experiences can vary based on location and management. It is advisable to review specific office reviews and job requirements before applying.

What is the hiring process like at Assurant Customer Service?

The hiring process for Assurant Customer Service roles typically involves submitting an online application, completing a phone or virtual interview, and sometimes participating in an in-person interview or assessment. Candidates may also undergo background checks and skills assessments relevant to customer service and communication. The process aims to evaluate communication skills, problem-solving ability, and customer service experience.
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Assurant Customer Service jobs near you
Infographic showing various Assurant Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Client Support Specialist

Assurant, Inc.

Manhattan, NY • On-site, Remote

$19.08 - $30.53/hr

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

The Client Support Specialist will provide direct contact to Assurant's customers, high-profile client representatives, and service partners to reduce and resolve service delays. This role is responsible for building positive relationships with customers, service partners, and internal departments while providing paths to an efficient resolution.
What will be my duties and responsibilities in this job?
  • Responsible for customer escalations and/or servicer inquiries through phone calls, emails, or webforms and complete incident management by investigating, troubleshooting, and resolving concerns through interactions with customers and service providers
  • Support the claims process for repairs of home appliances, consumer electronics, plumbing, HVAC, & electrical systems
  • Make repair and/or settlement decisions using appropriate steps to qualify and quantify the resolution from a cost saving and customer experience perspective within approved limits
  • Utilize approved vendors to procure parts for service providers or customers to complete repairs
  • Complete audits and validate incoming provider claims, settlements, service denials, and reimbursements to ensure accuracy and cost effectiveness before processing and providing payments while updating multiple channels with decision information
  • Enforce independent servicer agreements and adhere to multi-client contract terms and conditions when making decisions
  • Manage multiple issues/cases at one time simultaneously based on workload
  • Analyze and act on the best possible outcome based on potential risk for an amicable resolution
  • Required to log and track issues in multiple tracking systems for the purpose of generating reports and employee accountability
  • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
  • Responsible for drafting written correspondence to customers and service providers or in response to customer questions or escalations
  • May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective

What are the requirements needed for this position?
  • 3 + years in Direct Customer Service to include escalation experience
  • 2+ years in Business to Business or Vendor Customer Service
  • 2 + years in experience in composing responses to external contacts

What other skills/experience would be helpful to have?
  • Associate degree in Business or equivalent
  • 3+ years in Vendor Management
  • 3+ years experience within Connected Living

ENT3089 - Client Support Specialist, In Home Solutions
Job Grade
06
Pay Range:
$19.08 - $30.53
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Continue your career at Assurant. Learn how to apply.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.

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