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Job Description Title: Systems Technician (End User Compute)

Location: Chandler, AZ (Onsite)

Salary - $24-27/hour

Position Summary

As a Systems Technician on the End User Compute team, you will participate in engineering efforts to provide secure and highly available end-user services and devices. Your role is a blend of high-impact project participation and hands-on systems support. Whether you are troubleshooting complex issues, deploying technology, or helping teammates, your goal is to ensure a seamless and secure experience for every user. You don't just maintain the status quo-you anticipate growth and build the solutions to meet it.

Essential Duties and Responsibilities

• In-Person and Remote Support - Be onsite support for local teammates, projects, and tasks, while also supporting remote users & devices globally.
• Device Lifecycle Management: Evaluate, define, and enforce global standards for end-user hardware and software, ensuring a high-performance and ergonomic fleet.
• Deployment Architecture: Leverage and maintain automated deployment frameworks (e.g., Autopilot, Intune, Entra) to ensure seamless device provisioning and a "zero-touch" user experience.
• Modern Workspace Innovation: Support, maintain, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Cisco, Zoom Rooms) to support a hybrid workforce.
• Infrastructure Oversight: Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.
• Asset Governance: Participate in and maintain inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.
• Security & Compliance: Ensure all EUC activities align with InfoSec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.
• Continuous Improvement: Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.
• Knowledge Management: Reference and maintain comprehensive technical documentation for new and existing solutions;

Required Skills and Abilities

• Experience:
  • 2-3 years supporting end-user devices and users in a large-scale (e.g., 5,000+ users) enterprise environment.
  • 2-3 years of experience with Microsoft Windows OS and Mac OS
  • Experience with Microsoft Intune and working in a global (multi-country) environment.

• Technical Expertise:
  • Modern Device Management: Understanding of Intune or other MDMs (SCCM, SCCM, JAMF, etc.)
  • Deployment Experience: Understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning.
  • OS Lifecycle & Support: Understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring
  • Experience implementing video conferencing and AV solutions
  • Access Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.
  • Endpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation.
  • Compliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).
  • Experience in ServiceNow or ITSM ITIL based ticketing system.

• Soft Skills:
  • Exceptional interpersonal, verbal, and written communication skills.
  • Proven analytical and problem-solving skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to build strong, trusting relationships with technical and non-technical staff.
  • A self-starter, highly motivated, and naturally curious, with a customer-centric mindset.

Education & Certification Preferences

• Education: Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study is required.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• ITIL Foundation v4 (for process and framework alignment)