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Associate Royal Caribbean Customer Service Jobs (NOW HIRING)

Royal Caribbean Group

Lead, Indirect Procurement

Miami, FL · On-site

$27.25 - $36/hr

Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and ... Oversees the timely delivery of goods and services by running reports to ensure that buyers and ...

Embedded Shishya

NY · On-site

$45 - $75/hr

Royal Caribbean Group's Shipboard Recruiting team has an exciting career opportunity for a ... Must be tactful, resolute, and committed to providing excellent customer service. * Must have a ...

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How much do associate royal caribbean customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for associate royal caribbean customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Associate Royal Caribbean Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Manager, Financial Planning and Analysis

Royal Caribbean Group

Miami, FL • On-site

$100K - $132K/yr

Full-time

Posted 12 days ago

Royal Caribbean Group rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

1st of 9 rated cruise lines

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
The Royal Caribbean Group's Newbuild Finance Team has an exciting career opportunity for a full-time Manager of Newbuild Finance reporting to the Senior Director of Newbuild Finance.
This position works on-site in Miami, Florida.
Position Summary:
This role offers the chance to work in a highly dynamic and innovative environment by providing critical financial support to RCG's cutting-edge Newbuild and Innovation Organization.
This position leads the Newbuilding Financial Projects team and is the primary provider for all financial and analytical support for the entire Newbuild & Innovation organization.
Overall, the finance team collaborates closely with the project and operational leaders to manage the project financials, risk, and opportunities. Additionally, the finance team is responsible for maintaining effective financial processes and controls across projects and creating and delivering effective financial reports that enable timely decision making and are compliant with RCG's procedures.
Essential Duties and Responsibilities:
  • Primarily responsible for the financial leadership and development of the Newbuilding Finance Team.
  • Manages and has ultimate ownership of our multiple billion-dollar annual Newbuilding budget.
  • Leads all budget monitoring and reporting including reviews with Newbuild, Brand, and financial leadership across the Company.
  • Responsible for reviewing Newbuilding construction financial figures and directing key customers in review of their financial activities, including preparation of corporate certifications and approval with the EVP of Newbuilding.
  • Prepares and communicates Newbuilding Department Project Plans, Monthly/Quarterly Forecasts with department heads and key customers across multiple projects including the management of all drydock yards.
  • Partners with Executive leadership to prepare the annual departmental operating business plan with focus on achieving efficiencies and value-added work.
  • Serves as the subject matter expert on critical regulations such as the Foreign Corrupt Practices Act, Sarbanes Oxley key controls, and the UK Anti-Bribery Act to ensure compliance with government regulations and the Group's internal policies.
  • Maintains and enhances project cost controls including, leadership of monthly closing, reconciling projects to G/L, ensuring compliance with company policies especially those regarding investments & expenses.
  • Supports Project Managers on the development and management of project costs and measures project effectiveness through the entire scope of work.
  • Facilitates capital asset requests & amendments through development of financial plans, ROI analysis, and proper investment vs. expense recognition.
  • Quickly turns-around ad-hoc financial analysis in a dynamic environment.
  • Prepares business presentations for special projects.
  • Supports vendor evaluations and manages payment approvals and invoice processing.
  • Departmental Liaison to Accounting, Brand Finance, and Corporate/Capital Planning.
  • Adherence to department budget and controls.
  • Identification of efficiencies and focus on value added work.
  • Perform other duties as required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Qualifications, Knowledge and Skills:
  • Bachelor's degree in business, finance or in a technical field at a minimum or significant and recent direct experience in FP&A role.
  • Minimum 8-10 years financial management experience for a large corporation.
  • Positive attitude with demonstrated history of success in project analysis, tracking & implementation.
  • Good communication skills and good controllership mindset.
  • Ability to work closely with and provide direction to highly technical managers.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
The position is not eligible for work authorization sponsorship.
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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