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Associate Royal Caribbean Customer Service Jobs (NOW HIRING)

Royal Caribbean Group

Sr. Paralegal

Miami, FL · On-site

The Royal Caribbean Group's Legal Team has an exciting career opportunity for full-time Sr. Paralegal reporting to the Senior Director, Associate Counsel. The position is onsite and based in Miami ...

Royal Caribbean Group

Analyst, Benefits

Miami, FL · On-site

Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and ... This role partners with the local HR teams, brokers, and service providers and serves as the point ...

Royal Caribbean Group

Chief Meteorologist

Miami, FL · On-site

Royal Caribbean Group's Global Marine Operations (GMO) Team has an exciting career opportunity for ... You would also serve as the primary liaison with weather service providers, government agencies ...

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Associate Royal Caribbean Customer Service information

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How much do associate royal caribbean customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for associate royal caribbean customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

Does Royal Caribbean have any work from home jobs?

Royal Caribbean offers some customer service roles, including Associate Royal Caribbean Customer Service, that may be available as remote or work-from-home positions. These roles typically require strong communication skills and familiarity with customer service tools, and availability may vary based on company needs and current openings.

Is it hard to get a job with Royal Caribbean?

Securing an Associate Royal Caribbean Customer Service position typically requires meeting basic qualifications, such as relevant customer service experience and good communication skills. The hiring process can be competitive, often involving multiple interview stages and assessments, but candidates with strong interpersonal skills and a positive attitude have good chances of success.

How much do Royal Caribbean guest service agents make?

Royal Caribbean guest service agents typically earn an hourly wage ranging from $12 to $20, depending on experience and location. Salaries can vary based on the specific role, seniority, and whether the position is onboard or at a corporate office.

How much does a Royal Caribbean employee get paid?

Royal Caribbean customer service associates typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. Salaries may also include tips and benefits such as health insurance and paid time off, with schedules often involving shift work on ships or at corporate offices.
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What are the most commonly searched types of Royal Caribbean Customer Service jobs? The most popular types of Royal Caribbean Customer Service jobs are:
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Associate Royal Caribbean Customer Service jobs near you
Infographic showing various Associate Royal Caribbean Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
Program Associate, Maritime Training & Talent Development

Program Associate, Maritime Training & Talent Development

Royal Caribbean Cruise Line

Miami, FL • On-site

Other

Posted 18 days ago

Job description

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group's Maritime Training & Talent Development Team has an exciting career opportunity for a full-time Program Associate, Maritime Training & Talent Development reporting to the Senior Director, Marine River & Training Operations.

This position will be working onsite from Miami. 

Position Summary:

The Program Associate, Maritime Training & Talent Development, is a key role within the Global Marine Operations department of the Safety & Marine Standards division, based in Miami, Florida. This role's main objective is to support the Sr Director of Celebrity River Marine Operations & Global Maritime Training in developing and delivering high-quality training programs for the Global Marine Operations teams of Royal Caribbean Group.

Essential Duties and Responsibilities:

  • Draft executive-level presentations for Corporate Leadership.
  • Organize, analyze, and present data to influence and drive decision making.
  • Support the managers of Maritime Training with course development, including content creation, design, presentation, and additional collateral.
  • Assist the Marine Administration team with the coordination of high-priority technical training evolutions
  • Demonstrate strong analytical skills and excellent writing skills.
  • Have a strong background in the use of Microsoft Suite (Microsoft Office and Microsoft Power Platform)
  • Collaborate across disciplines with Marine Administration, Maritime Compliance & Global Affairs, Maritime Investigations, Global Technical Operations, Marine Technology, New Build, Nautical Operations, and Branded Hotel Operations Teams.

Qualifications:

  • Experience in program development and delivery, preferably in a maritime or training-related field.
  • Strong project management skills with the ability to handle multiple tasks and prioritize effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and strong organizational skills.
  • Knowledge of maritime regulations and industry best practices. (preferred)

Knowledge and Skills:

  • Understanding of training and development principles.
  • Familiarity with instructional design methodologies.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to analyze data and present findings in a clear and concise manner.
  • Strong problem-solving and critical-thinking skills.
  • Ability to adapt to changing priorities and work in a fast-paced environment.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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