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At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Release Health & Delivery Governance Manager is responsible for improving operational visibility, governance alignment, and release-health reporting across enterprise delivery systems supporting ZAPP and ZPS platforms.
This role operates within Delivery Optimization and partners across Engineering, QA, Release Management, SRE/Incident Management, Platform Operations, and Operational Support to help improve release predictability, operational readiness, delivery stability, and cross-functional coordination throughout the release lifecycle.
The role focuses on operational telemetry synthesis, release-health reporting, governance visibility, and continuous delivery optimization by helping align fragmented operational signals across:
release execution
escaped defects
incidents/MIMs
retrospectives
deployment telemetry
and operational support workflows
into actionable operational insight and delivery-health visibility.
This is not a traditional QA management or release coordination role.
Engineering, QA, SRE, and Release Management teams remain accountable for execution within their operational domains.
The Release Health & Delivery Governance Manager serves as a complementary operational governance and delivery intelligence function focused on:
operational visibility
telemetry alignment
release-health trend analysis
governance reporting
cross-functional operational coordination
and continuous improvement of enterprise release-health practices.
The ideal candidate possesses strong systems-thinking, operational risk analysis, release governance, and cross-functional leadership skills, with the ability to translate complex operational telemetry into meaningful organizational insight and actionable delivery-health improvements.

Mission

Improve operational visibility and governance for enterprise release health across ZAPP and ZPS by helping standardize release-health reporting, telemetry alignment, operational readiness visibility, and cross-functional operational coordination.

This role exists to:

• reduce reactive stabilization effort

• improve release predictability

• improve operational visibility

• and help expose systemic delivery risks before they impact clients.

This is not a traditional QA management or release coordination role.

This is an operational governance and delivery intelligence function within Delivery Optimization focused on improving operational visibility and alignment across the release lifecycle.

About the Role

The Release Health & Delivery Governance Manager helps lead the operational governance and visibility of enterprise release health across multiple platforms, teams, and operational domains.

This role sits within Delivery Optimization and operates at the intersection of:

• Engineering

• QA

• Release Management

• SRE / Incident Management

• Platform Operations

• Operational Support

• Executive Leadership

You will help evolve Release Quality from fragmented reporting and reactive coordination into a scalable operational governance and delivery-health visibility capability.

This role combines:

• operational systems thinking

• delivery telemetry synthesis

• release-health governance alignment

• operational risk visibility

• executive reporting

• and continuous delivery optimization

The ideal candidate understands how enterprise delivery systems behave under operational pressure and can translate fragmented operational signals into actionable operational insight.

What This Role Is Not

This role does not replace or assume ownership of:

• engineering delivery execution

• QA testing ownership

• deployment implementation

• incident remediation

• or release management operations.

Engineering, QA, SRE, and Release Management teams remain accountable for execution within their operational domains.

This role exists to improve:

• operational visibility

• telemetry synthesis

• governance alignment

• release-health reporting

• and cross-functional operational coordination across the release lifecycle.

What You'll Help Drive

Release Health Visibility & Governance

• Facilitate and improve release readiness visibility and governance across enterprise release cycles

• Support standardized rollback governance visibility and escalation alignment

• Help define and operationalize consistent release-health standards and reporting practices

• Improve cross-functional release execution alignment

• Support recurring release-health operational reviews and follow-up coordination

Operational Delivery Intelligence

• Help synthesize release-health telemetry across:

• Incidents / MIMs

• Jira

• Deployment data

• Release retrospectives

• Operational support signals

• Environment readiness indicators

• Operational trend analysis

• Improve release-related incident attribution visibility

• Help identify recurring operational delivery risks and bottlenecks

• Support operational telemetry alignment and signal classification practices

Executive Reporting & Delivery Health Visibility

• Operational release-health summaries

• Delivery-health dashboards and scorecards

• Trend analysis and release-health reporting

• Leadership watch-list reporting

• Operational risk visibility and escalation support

Continuous Delivery Optimization

• Identification of recurring release friction and operational instability

• Improvement tracking across release cycles

• Delivery-health trend analysis

• Operational maturity recommendations

• Shift-left operational readiness improvements

• Support for AI-assisted telemetry and operational intelligence initiatives

What You'll Actually Do

Improve Release Health Visibility

• Help operationalize release-health reporting standards

• Support consistency in release-health reviews and operational reporting

• Improve operational visibility into release stability and delivery-health trends

• Help align operational telemetry across multiple teams and systems

Separate Signal from Noise

• Help distinguish release-induced operational issues from unrelated operational events

• Improve operational attribution quality across release telemetry and incident management

• Identify recurring operational patterns and delivery-health trends

Operationalize Delivery Intelligence

• Help transform fragmented operational telemetry into actionable release-health visibility

• Partner with Delivery Optimization and AIinitiatives to improve operational insight and reporting

• Support future-state operational intelligence capabilities and telemetry maturity initiatives

Improve Delivery Flow

• Help identify organizational bottlenecks and release friction points

• Improve visibility into dependency-related release instability

• Improve cross-team operational coordination during release execution

• Support flow optimization across delivery systems

Drive Cross-Functional Operational Alignment

• Partner across:

• Engineering

• QA

• SRE

• Release Management

• Operational Support

• Platform teams

• Facilitate operational reviews focused on systemic improvement rather than blame

• Help balance delivery velocity with operational stability and client-impact awareness

Executive Communication

• Deliver concise operational summaries that clearly communicate:

• • what happened

• • operational impact

• • contributing systemic factors

• • emerging trends

• • and operational areas requiring improvement

What Success Looks Like

Success in this role means:

• Release-health visibility becomes trusted, consistent, and actionable

• Release-health governance becomes more proactive instead of reactive

• Operational telemetry becomes more measurable and attributable

• Release-health reporting becomes more standardized and less manually intensive

• Release-week stabilization effort decreases over time

• Delivery-health trends become more visible across the organization

• Leadership gains more meaningful operational visibility into release-system health

What You'll Bring

Operational & Technical Strengths

• Strong understanding of enterprise software delivery and operational release management

• Experience with:

• • release governance

• • incident management

• • operational support

• • enterprise delivery systems

• • delivery-health metrics

• • operational reporting

• Familiarity with:

• • Agile / DevOps delivery models

• • Jira / Confluence

• • deployment tooling

• • telemetry/monitoring systems

• • operational dashboards

• • AI-assisted operational analysis

• Ability to synthesize qualitative and quantitative operational signals into actionable insights

• Strong systems-thinking and operational risk-analysis capability

Leadership & Communication

• Strong cross-functional operational leadership capability

• Ability to influence across technical and operational organizations

• Comfortable operating in ambiguous and evolving operational environments

• Strong facilitation and operational alignment skills

• Strong executive communication and operational storytelling ability

Preferred Experience

• Experience supporting enterprise-scale releases across multiple applications or operational domains

• Experience with operational governance, service management, or delivery optimization functions

• Experience with incident attribution, release retrospectives, or operational telemetry analysis

• Experience with operational maturity or continuous-improvement initiatives

• Familiarity with ITIL, Lean, Agile, DevOps, SRE, or operational excellence frameworks

Organizational Alignment

This role is part of the Delivery Optimization organization and supports the broader service delivery strategy focused on:

• operational flow orchestration

• delivery-health governance

• operational intelligence

• release-system stability

• and continuous delivery optimization

The role will work closely with future AI operational intelligence initiatives to improve:

• telemetry synthesis

• delivery-health visibility

• operational governance maturity

• and cross-system operational insight across the enterprise.

The role is expected to evolve iteratively as Release Health telemetry, governance processes, and operational intelligence capabilities mature over time.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance wit...