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Associate It Support Jobs in Atlanta, GA (NOW HIRING)

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity ...

Curant Health

IT Support Specialist

Smyrna, GA

The IT Support Specialist is responsible for providing support to internal employees and all corporate infrastructures. This includes all our Servers, Office 365, Software application, and all other ...

Curant Health

IT Support Specialist

Smyrna, GA · On-site

The IT Support Specialist is responsible for providing support to internal employees and all corporate infrastructures. This includes all our Servers, Office 365, Software application, and all other ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 THE TEAM The Platform Solution Management team at Parametric: * We are responsible for defining and ...

MedCura Health

IT Support Specialist

Stone Mountain, GA · On-site

The IT Support Specialist provides technical assistance to staff and helps ensure effective use of ... Associate degree or equivalent experience in computer science or a related field; or two years of ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

4P Consulting Inc

IT Support Specialist

Atlanta, GA · On-site

IT Support SpecialistUnder general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software ...

New

4P Consulting Inc

IT Support Specialist

Atlanta, GA · On-site

IT Support SpecialistUnder general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software ...

New

EyeQ Monitoring

IT Support Administrator

Atlanta, GA · On-site

We're looking for an IT Support Administrator to help keep our technology running smoothly across the organization. This role is the first point of contact for employee technology support, providing ...

New

RaceTrac

IT Support Manager

Atlanta, GA · On-site

RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this ...

CYNET SYSTEMS

IT Support Specialist 3

Conyers, GA · On-site

OR Associate' s/Vocational/Technical degree in a related field such as computer and information ... OR 1+ year of experience at the lower-level IT Support Specialist 2 or position equivalent.

Surya Carpet

IT Support Specialist

White, GA · On-site

Join a growing IT team that keeps employees productive through reliable, friendly, and timely technical support. In this helpdesk-focused role, you'll be the first point of contact for IT requests ...

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Showing results 21-40

All JobsAssociate It Support JobsAssociate It Support Jobs in Atlanta, GA

Associate It Support information

See Atlanta, GA salary details

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How much do associate it support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for associate it support in Atlanta, GA is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.34 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Atlanta, GA?

The most popular types of It Support jobs in Atlanta, GA are:

What are popular job titles related to Associate It Support jobs in Atlanta, GA?

For Associate It Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Atlanta, GA look for?

The top searched job categories for Associate It Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Associate It Support jobs?

Cities near Atlanta, GA with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,138 per year, or $18.8 per hour.

IT Support Engineer

Church's Chicken

Atlanta, GA • On-site

Full-time

Posted 22 days ago

Church's Texas Chicken rating

4.9

Company rating: 4.9 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

67th of 106 rated fast food restaurants

Job description

Church's Texas Chicken
Employee Job Description
Job Title: IT Support Engineer
Reports To: Director of Technology Operations
Department: Technology and Digital Platforms
Location: RSC Atlanta, Georgia
Job Summary:
The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity, application, and network environments, combining hands-on troubleshooting with deep technical analysis, root cause resolution, and continuous improvement initiatives.
The position integrates endpoint management, cloud administration, networking, and security operations to ensure a secure, stable, and high-performing IT landscape. Operating within a structured, metrics-driven IT service model, the engineer partners closely with infrastructure and security teams while leveraging automation and AI to enhance efficiency, accelerate issue resolution, and improve overall user experience. In this senior role, the engineer will serve as a subject matter expert, mentor junior staff, lead automation and continuous improvement initiatives, and influence endpoint, cloud, and security architecture decisions.
Key Duties/Responsibilities:
  • Technical Support & Troubleshooting:
    • Proven ability to support both onsite and remote users across distributed environments, including troubleshooting endpoint, network, and collaboration tools in hybrid work settings
    • Diagnosing and resolving complex hardware, software, and system issues across desktops, laptops, mobile devices, and peripherals
    • Troubleshoot enterprise applications, identity, and connectivity issues
    • Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced diagnostics), and Level 3 (complex escalations and root cause analysis) for end users and enterprise systems.
    • Maintain thorough documentation and communication throughout all escalation stages to drive continuous improvement and ensure efficient, SLA-driven resolution.
  • Endpoint & Device Management:
    • Administer Microsoft Intune for device enrollment, compliance, patching, and application deployment
    • Manage endpoints across Windows, macOS, iOS, and Android platforms
    • Support endpoint lifecycle including imaging, deployment, and upgrades
  • Asset & Inventory Management:
    • Manage lifecycle of IT assets (deployment, tracking, auditing, retirement) across devices, AV equipment, and network hardware
    • Maintain accurate inventory, asset ownership, and location tracking using ITSM/asset tools
    • Support refresh cycles and conduct audits to ensure compliance and accuracy
  • Azure Cloud Administration:
    • Troubleshoot and resolve issues affecting Microsoft Secure Score pillars: Identity (e.g., authentication, Conditional Access), Data (protection in M365 and cloud SaaS), Applications (security and permissions), and Endpoints (Intune compliance).
    • Has proven experience using Microsoft Purview for data governance, compliance, and information protection, such as applying sensitivity labels, classifying data, and enforcing policies. Ensure controls are implemented consistently across On-Premises, Cloud, and SaaS environments.
  • Conference Room & AV Equipment:
    • Configure, support, and maintain conference room technology (e.g., Microsoft Teams Rooms, video conferencing systems, displays, AV hardware)
    • Troubleshoot meeting room and collaboration technology issues to ensure seamless user experience
  • Ticket & Incident Management:
    • Manage incidents and service requests using ITSM tools (ServiceNow, Freshservice, etc.)
    • Prioritize and resolve issues based on business impact and SLA requirements
    • Perform root cause analysis and contribute to problem management initiatives
  • Collaboration & Documentation:
    • Work cross-functionally with infrastructure, security, and application teams
    • Maintain knowledge base articles, SOPs, and technical documentation
    • Identify recurring issues and implement long-term improvements
  • Security & Compliance:
    • Enforce IT security policies, endpoint compliance, and Conditional Access controls
    • Support endpoint protection tools (e.g., Microsoft Defender)
    • Participate in patching, vulnerability remediation, and security initiatives
  • User Support & Training:
    • Provide end-user support and training on Microsoft 365, Teams, conferencing tools, and enterprise systems
    • Promote security awareness and best practices (e.g., MFA, phishing awareness)
    • Utilize AI tools to assist with troubleshooting, ticket triage, and knowledge management

Position Requirements (Education, Qualifications, Experience):
  • Education & Experience:
    • Bachelor's degree in IT, Computer Science, or related field preferred (or equivalent experience)
    • 5-7 years of IT support experience with progression into L2-L3 responsibilities
    • 3-5 years within a formal enterprise help desk/service desk environment
    • Experience working with vendors and SLA-based support models
    • 2-3 years supporting hybrid cloud environments
    • Experience supporting application integrations and technology rollouts
    • Experience with asset lifecycle management and endpoint deployment
    • Experience using AI tools to support troubleshooting and IT operations.
    • ITIL certification or proven hands-on experience applying ITIL frameworks, including incident, problem and change management processes within a structured IT service environment

  • Technical Skills:
    • Microsoft 365, Azure AD / Entra ID, Intune
    • Windows, macOS, iOS, Android support
    • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN, Wi-Fi)
    • Conference room and AV technology support
    • Endpoint security (Microsoft Defender, Conditional Access)
    • ITSM tools (ServiceNow, Freshservice, Jira, or similar)
    • Scripting/automation (PowerShell, Python - preferred)
  • Desired Certifications:
    • CompTIA A+, CompTIA Network+, or Microsoft Certified (MCP, MD-102, AZ-104) preferred.
  • Soft Skills
    • Strong communication skills (written and verbal)
    • Excellent customer service and user engagement skills
    • Highly organized with ability to manage multiple priorities
    • Self-motivated with ability to work independently and collaboratively.

Competencies:
  • Technical & Analytical Excellence: Demonstrates critical thinking and structured problem-solving, strong execution and prioritization abilities, proactive ownership and initiative, effective cross-functional collaboration with teams and vendors, and a commitment to continuous improvement with an emphasis on automation and efficiency.
  • Vendor Management: Proven experience engaging and managing external vendors and managed service providers, including coordinating issue resolution, tracking performance against SLAs, participating in vendor QBRs (Quarterly Business Reviews), and escalating to ensure consistent service delivery and accountability.
  • AI-Enabled Support & Automation: Proven experience supporting enterprise AI tools, including Microsoft Copilot and AI-driven platforms, with a focus on troubleshooting and facilitating end-user adoption. Identifies opportunities to automate repetitive tasks using scripting and AI-driven workflows, while ensuring responsible, secure, and compliant use in alignment with enterprise governance and data protection standards.
  • Collaboration & Cross-Functional Partnership: Collaborates with infrastructure, security, application, and vendor teams to address complex issues. Bridges technical teams and business users for clear alignment. Proactively shares knowledge to foster team learning and support.
  • Security & Risk Awareness: Shows solid knowledge of identity protection, endpoint security, and data governance. Actively spots and addresses risks from user actions, system flaws, and configuration issues.

Physical Requirements:
Capable of fulfilling essential job duties, with or without reasonable accommodation. Must be able to lift, install, and provide support for IT and AV equipment as necessary.
1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's®, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

What Church's Texas Chicken employees say

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Get the full story on Breakroom

Church's Chicken logo

About Church's Chicken

Sourced by ZipRecruiter

Church's Chicken is a premier business in the fast food and restaurant industry, renowned for its expansive network of quick-service chicken restaurants. Located in Atlanta, GA, US, and with an official website at churchs.com, the company serves millions of customers globally. The enterprise prides itself on its classic, home-style fried chicken, tenders, and biscuits, as well as a variety of delectable sides, desserts, and sauces. Since its founding by George W. Church Sr. in 1952, the company has devoted itself to providing quality meals at a great value, and today has over 1,500 locations across 25 countries.

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

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