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Associate It Support Jobs in Rhode Island (NOW HIRING)

ULINE

IT Systems Technician

Coventry, RI · On-site

$34/hr

As a Uline IT Systems Technician, you'll provide tech support for employees and ensure systems are running smoothly across the warehouse and offices at our new Connecticut location. Hours: Monday ...

Calise Bakery

IT Manager

Lincoln, RI · On-site

$86K - $106K/yr

Support management with report writing skills to obtain relevant data and information critical to ... technologies * Microsoft Office and reporting tools * Knowledge and experience in Infor SyteLine ...

Calise Bakery

IT Manager

Lincoln, RI · On-site

$86K - $106K/yr

Support management with report writing skills to obtain relevant data and information critical to ... technologies * Microsoft Office and reporting tools * Knowledge and experience in Infor SyteLine ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Rhode Island

Associate It Support information

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Rhode Island? The most popular types of It Support jobs in Rhode Island are:
What are popular job titles related to Associate It Support jobs in Rhode Island? For Associate It Support jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Rhode Island look for? The top searched job categories for Associate It Support jobs in Rhode Island are:
What cities in Rhode Island are hiring for Associate It Support jobs? Cities in Rhode Island with the most Associate It Support job openings:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Managed IT Services Level II Technician

Automated Business Solutions

Warwick, RI • On-site

Full-time

Re-posted 25 days ago

Job description

We're Hiring: Managed IT Services Level 2 Technician

Location: Warwick RI office – In Office/On-site

Department: IT Support Team

Reports to: IT Manager

Summary:

We are seeking a diligent, enthusiastic, and customer-focused Managed IT Services Level 2 Technician to join our growing team. This is an excellent opportunity for someone passionate about technology, who is eager to learn, grow and continue to expand their foundation in the IT field.

In this role you will support small to medium-sized businesses by resolving everyday technical issues, providing IT infrastructure support, and delivering exceptional client experience. You will work closely with team members, utilizing your experience with real-world IT environments.

At Automated Business Solutions, we are committed to providing outstanding service in every interaction. The ideal candidate will bring strong technical aptitude, excellent problem-solving skills, and clear, professional communication abilities.

What You'll Be Doing:
  • Provide Level 2 technical support for multiple types of environments
  • Serve as a first point of contact for all IT-related incidents and service requests
  • Troubleshoot and resolve advanced technical issues relating to desktop operating systems Windows (10/11), Microsoft 365 applications, and common business software
  • Perform hardware diagnostics and replacement (workstations, laptops, printers, peripherals)
  • Support basic to complex network troubleshooting (TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi) issues
  • Work on Windows Server administration task assignments
  • Create, modify, and disable user accounts in Active Directory
  • Manage Microsoft 365 users, licenses, password resets for Exchange & SharePoint administration
  • Create and manage support tickets using our PSA tools
  • Monitor and respond to RMM alerts (systems performance, patch management, endpoint health)
  • Deploy and maintain endpoint security solutions (AV/EDR)
  • Install and configure workstations, printers, and network devices
  • Maintain accurate documentation within PSA systems and internal knowledge databases
  • Escalate complex incidents to Tier 3 technicians with detailed troubleshooting notes
  • Accurately log, track, and resolve tickets utilizing PSA tools
  • Maintain clear proactive communication with clients regarding issues status and resolution
  • Create and maintain detailed documentation of client systems, configurations, and procedures to enable seamless service delivery
  • Maintain, repair, transport, and set up computer equipment as required
  • Other duties as assigned
What You Bring:
  • 3+ years of hands-on experience in a help desk or IT support role, preferably in an MSP or multi-client setting
  • CompTIA A+, Network+, Microsoft, or SonicWall/Watchguard certifications are a plus
  • Comprehensive understanding of networking (DNS, DHCP, VPN, firewalls)
  • Multiple years' experience in an MSP environment is a plus
  • Detailed understanding of IT hardware and software installation, maintenance, and support
  • Strong troubleshooting and analytical skills
  • Excellent interpersonal and customer service skills
  • Clear written and verbal communication skills
  • A proactive mindset and eagerness to learn
  • Ability to manage multiple tasks and prioritize effectively
  • Ability and desire to be part of a team
  • Flexibility with a positive attitude
  • Comprehensive hands-on knowledge of Office 365 including Exchange, OneDrive, SharePoint, Teams
  • Willingness to learn and grow in a fast-paced environment
  • Hands-on experience in a wide range of technologies and clients
What Success Looks Like:
  • Timely and accurate ticket resolution
  • Clear and professional client communication
  • Proper documentation of troubleshooting steps
  • Escalations that are well-prepared and technically thorough
  • Continuous skill development and certification progression
Ready to Launch Your IT Career?

Send your resume and a short note about why you're excited to join us at the following application link: https://absne.isolvedhire.com/jobs/

Apply