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Associate Help Desk Technician Jobs (NOW HIRING)

The Arc of Schuyler

Help Desk Technician

Elmira, NY

$19 - $21.85/hr

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

Corporate Position Help Desk Technician Req Code 2886 General Location Metairie Primary ... role is required; • Associates' Degree in directly related discipline or current CompTIA ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Associate's degree in Information Technology or related field, or equivalent experience.

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Overview JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role ...

Harrison, Walker and Harper

Help Desk Technician

Paris, TX · On-site

$18 - $20/hr

Help Desk Technician Location : Paris, TX Company : Harrison, Walker & Harper Full-Time | Competitive Salary + Benefits Role Overview: We're looking for a Help Desk Technician to join our team. This ...

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Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

Harrison, Walker and Harper

Help Desk Technician

Bonham, TX · On-site

$18 - $20/hr

Help Desk Technician Location : Paris, TX Company : Harrison, Walker & Harper Full-Time | Competitive Salary + Benefits Role Overview: We're looking for a Help Desk Technician to join our team. This ...

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Associate Help Desk Technician information

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How much do associate help desk technician jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for associate help desk technician in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does an Associate Help Desk Technician do?

An Associate Help Desk Technician provides technical support to users by troubleshooting hardware and software issues, answering inquiries, and resolving common IT problems. They often work as part of an IT support team, handling requests through phone, email, or ticketing systems. Their responsibilities may include setting up new equipment, installing software, and escalating complex issues to higher-level technicians. This role is typically entry-level and serves as a foundation for advancing in IT support careers.

What are some common challenges faced by Associate Help Desk Technicians, and how can they be addressed?

Associate Help Desk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and balancing multiple tasks simultaneously. To address these challenges, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and maintain clear communication with both users and senior IT staff. Proactively seeking feedback and participating in ongoing training can also help technicians stay updated on new technologies and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Associate Help Desk Technician, and why are they important?

To thrive as an Associate Help Desk Technician, you need a foundational understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and managing stressful situations. These skills and qualifications ensure timely resolution of technical issues and contribute to high user satisfaction within an organization.

What is the difference between Associate Help Desk Technician vs Help Desk Technician?

AspectAssociate Help Desk TechnicianHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (preferred)CompTIA A+, Network+ (preferred)
Work EnvironmentEntry-level support, help desk, IT support teamsHelp desk, technical support, customer service
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate IT, tech support firms

The Associate Help Desk Technician and Help Desk Technician roles share similar certifications and work environments, often overlapping in entry-level IT support tasks. The main difference lies in job titles used by employers, with 'Associate' emphasizing an entry-level position. Both roles serve as foundational support roles in IT, focusing on troubleshooting, customer service, and technical assistance.

More about Associate Help Desk Technician jobs
What cities are hiring for Associate Help Desk Technician jobs? Cities with the most Associate Help Desk Technician job openings:
What are the most commonly searched types of Help Desk Technician jobs? The most popular types of Help Desk Technician jobs are:
What states have the most Associate Help Desk Technician jobs? States with the most job openings for Associate Help Desk Technician jobs include:
What job categories do people searching Associate Help Desk Technician jobs look for? The top searched job categories for Associate Help Desk Technician jobs are:
Associate Help Desk Technician jobs near you
Infographic showing various Associate Help Desk Technician job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Help Desk Technician

Help Desk Technician

The Arc of Chemung-Schuyler

Elmira, NY • On-site

$19 - $21.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Be an early applicant

Job description

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional customer service. As an onsite role, you'll have the chance to showcase your problem-solving skills while directly assisting our clients. With a competitive pay range of $19-21.85 per hour, this position offers a rewarding opportunity to make a difference in the lives of others. You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Paid Time Off, 403 (b) Retirement Planning with Employer Match, Company Paid Life Insurance, and NYS Sick Time. Apply now and be a part of a team that values professionalism and forward thinking in a flexible work environment.

Hello, we're The Arc of Chemung-Schuyler

We invest in your success. Join us at The Arc - Invest in a career, not just a job. We believe when we invest in your success, you advance your career, and that helps The Arc continue its leadership role in the disabilities arena in New York state. If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field.

Your day as a Help Desk Technician

As a Help Desk Technician at The Arc of Chemung-Schuyler, you will play a crucial role in providing technical support to our staff. This position involves responding to queries and tickets through various channels such as Teams Chat, email, ticket system, and phone. You will have the opportunity to train colleagues on troubleshooting methods, assist new employees in accessing computer accounts, and update training manuals for software and hardware. Your expertise will be instrumental in resolving network and computer system issues, diagnosing errors, and installing or modifying software. Additionally, you will remotely access hardware and software to address concerns efficiently and effectively.

Does this sound like you?

To excel as a Help Desk Technician at The Arc of Chemung-Schuyler, candidates should ideally possess 1-2 years of experience in an Information Technology Help Desk role. While not mandatory, familiarity with Office 365 and SharePoint is advantageous for this position. Successful applicants will demonstrate proficiency in diagnosing and resolving technical issues, excellent communication skills to assist colleagues effectively, and the ability to adapt to various software and tools efficiently.

A problem-solving mindset, attention to detail, and a passion for assisting others with technical problems are key attributes that will contribute to success in this role. Join our team and showcase your IT expertise in a rewarding and dynamic environment.

Our team needs you!

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!


Job Posted by ApplicantPro