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Associate Help Desk Technician Jobs (NOW HIRING)

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

Help Desk Technicians are the primary point of contact for all users of technology seeking ... Associate degree in an IT related field such as computer information systems. · Previous work ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Suzor IT

Help Desk Technician

Broad Brook, CT · On-site

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Associates Degree preferred. * ITIL Foundation Certified (Preferred). * HDI CSR Certified ...

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

Corporate Position Help Desk Technician Req Code 2886 General Location Metairie Primary ... role is required; • Associates' Degree in directly related discipline or current CompTIA ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Associate's degree in Information Technology or related field, or equivalent experience.

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

InstantServe LLC

Help Desk Technician

Middletown, CT · On-site

$20.25 - $27.50/hr

Help Desk Technician Location : Middletown, CT Job Summary :- We are seeking a Help Desk Technician to provide Level 1 technical support and user administration services for a large enterprise ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Help Desk Technician Technical position providing 1st and limited 2nd level support to Trust Tech, ... Technology Associate (MTA) IT Infrastructure, Microsoft Office Specialist (MOS), Microsoft ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

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Associate Help Desk Technician information

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How much do associate help desk technician jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for associate help desk technician in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does an associate help desk technician do?

An Associate Help Desk Technician provides technical support to users by troubleshooting hardware and software issues, answering inquiries, and resolving common IT problems. They often work as part of an IT support team, handling requests through phone, email, or ticketing systems. Their responsibilities may include setting up new equipment, installing software, and escalating complex issues to higher-level technicians. This role is typically entry-level and serves as a foundation for advancing in IT support careers.

What are some common challenges faced by associate help desk technicians, and how can they be addressed?

Associate Help Desk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and balancing multiple tasks simultaneously. To address these challenges, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and maintain clear communication with both users and senior IT staff. Proactively seeking feedback and participating in ongoing training can also help technicians stay updated on new technologies and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as an associate help desk technician, and why are they important?

To thrive as an Associate Help Desk Technician, you need a foundational understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and managing stressful situations. These skills and qualifications ensure timely resolution of technical issues and contribute to high user satisfaction within an organization.

What is the difference between Associate Help Desk Technician vs Help Desk Technician?

AspectAssociate Help Desk TechnicianHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (preferred)CompTIA A+, Network+ (preferred)
Work EnvironmentEntry-level support, help desk, IT support teamsHelp desk, technical support, customer service
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate IT, tech support firms

The Associate Help Desk Technician and Help Desk Technician roles share similar certifications and work environments, often overlapping in entry-level IT support tasks. The main difference lies in job titles used by employers, with 'Associate' emphasizing an entry-level position. Both roles serve as foundational support roles in IT, focusing on troubleshooting, customer service, and technical assistance.

What cities are hiring for Associate Help Desk Technician jobs? Cities with the most Associate Help Desk Technician job openings:
What are the most commonly searched types of Help Desk Technician jobs? The most popular types of Help Desk Technician jobs are:
What states have the most Associate Help Desk Technician jobs? States with the most job openings for Associate Help Desk Technician jobs include:
Associate Help Desk Technician jobs near you
Infographic showing various Associate Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Technician

FAT Brands Inc

Lexington, KY • On-site

$40K - $50K/yr

Full-time

Re-posted 2 days ago

Job description

Description:

WHAT WE ARE LOOKING FOR: We are looking for a Help Desk Technician to perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ensuring prompt and efficient resolution. Help Desk Technicians are the primary point of contact for all users of technology seeking technical assistance.


PRIMARY DUTIES AND RESPONSIBILITIES:

· Provide support and resolve technical issues to end users.

· Log and track requests for assistance utilizing approved call-tracking software.

· Maintain lines of communication with technology users and technical staff to communicate the status of problem resolution.

· Triage and escalate level 2, 3, and emergency calls to appropriate technical staff or outside vendor, as necessary.

· Participate in the preparation of procedure manuals and documentation for end-user and help desk reference.

· Track user problem trends and make recommendations for pro-active solutions and improvements to the Help Desk Supervisor.

· Assists in training new help desk personnel by providing backup coverage.

· Prioritize workload based on the severity of issue and customer need.

· Write clear and effective correspondence to technology users as necessary.

· Performs a variety of complicated tasks and performs other duties as assigned.

Requirements:

· Strong verbal and written communication skills, with the ability to communicate effectively with personnel at all levels in the organization employing a high degree of tact and diplomacy to promote a positive image of the department.

· Customer service skills including telephone responsiveness, intermediate typing, and technical troubleshooting skills.

· Possess self-initiative, positive attitude, and ability to work well within a team environment.

· Possess prior experience, training, and the ability to apply problem solving skills to resolve technical issues

· Previous working knowledge in the establishing and accomplishing of departmental/professional goals.

· Working knowledge of PC hardware and software.

· Ability to work flexible shifts.

· Ability to multi-task and prioritize all technical issues that arise.

· Associate degree in an IT related field such as computer information systems.

· Previous work experience in the restaurant industry preferred but not required.


This position is in person, based out of Lexington, Kentucky.

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