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Associate Help Desk Technician Jobs (NOW HIRING)

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Associate's degree in Information Technology or related field, or equivalent experience.

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

OverviewJST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position on ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Overview JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Associates degree in technology is preferred. * Previous experience in IT is preferred.

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests.

New

Arrow Bank

$65 - $75/hr

Currently, we are looking for an experienced professional to join IT Support team as: IT Support Associate (Help Desk Technician) This opportunity may be perfect for you if you have experience in:

New

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Purpose of the Role: The IT Help Desk Technician serves as the front-line technical support ... Associate degree in Information Technology or related field preferred. * One (1) to three (3) years ...

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Associate Help Desk Technician information

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$14

$21

$33

How much do associate help desk technician jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for associate help desk technician in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does an associate help desk technician do?

An Associate Help Desk Technician provides technical support to users by troubleshooting hardware and software issues, answering inquiries, and resolving common IT problems. They often work as part of an IT support team, handling requests through phone, email, or ticketing systems. Their responsibilities may include setting up new equipment, installing software, and escalating complex issues to higher-level technicians. This role is typically entry-level and serves as a foundation for advancing in IT support careers.

What are the key skills and qualifications needed to thrive as an associate help desk technician, and why are they important?

To thrive as an Associate Help Desk Technician, you need a foundational understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and managing stressful situations. These skills and qualifications ensure timely resolution of technical issues and contribute to high user satisfaction within an organization.

What are some common challenges faced by associate help desk technicians, and how can they be addressed?

Associate Help Desk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and balancing multiple tasks simultaneously. To address these challenges, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and maintain clear communication with both users and senior IT staff. Proactively seeking feedback and participating in ongoing training can also help technicians stay updated on new technologies and improve their problem-solving abilities.

What is the difference between Associate Help Desk Technician vs Help Desk Technician?

AspectAssociate Help Desk TechnicianHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (preferred)CompTIA A+, Network+ (preferred)
Work EnvironmentEntry-level support, help desk, IT support teamsHelp desk, technical support, customer service
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate IT, tech support firms

The Associate Help Desk Technician and Help Desk Technician roles share similar certifications and work environments, often overlapping in entry-level IT support tasks. The main difference lies in job titles used by employers, with 'Associate' emphasizing an entry-level position. Both roles serve as foundational support roles in IT, focusing on troubleshooting, customer service, and technical assistance.

What cities are hiring for Associate Help Desk Technician jobs?

Cities with the most Associate Help Desk Technician job openings:

What are the most commonly searched types of Help Desk Technician jobs?

The most popular types of Help Desk Technician jobs are:

What states have the most Associate Help Desk Technician jobs?

States with the most job openings for Associate Help Desk Technician jobs include:

Associate Help Desk Technician jobs near you
Infographic showing various Associate Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Technician

Hirekeyz Inc

Bristol, RI • On-site

$21 - $28.25/hr

Contractor

Re-posted 24 days ago

Job description

Job Title: Help Desk Technician

Location: Bristol, RI (On-site at various Town facilities and remote as needed)

Duration: Long Term Contract

Job Summary:

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site support. This role manages an online ticketing system and ensures prompt resolution of user issues during normal business hours.

Key Responsibilities:

  • Provide remote and on-site technical support during Town Hall’s normal business hours (Monday–Friday, 8:00 AM–4:00 PM).
  • Set up new users, edit, or remove existing users on the network, hardware, and software systems.
  • Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office 365, Nitro Pro).
  • Diagnose and resolve desktop application issues and perform hardware repairs.
  • Apply Windows patches, updates, and preventative maintenance tasks.
  • Manage and track support requests via an online ticket submission system with commenting and request tracking capabilities.
  • Provide monthly updates on significant support patterns or issues.
  • Assist with software and hardware purchases and installations as requested.
  • Conduct one-on-one training for Town staff on standard applications and user rights.

Qualifications:

  • Education: Associate’s degree in Information Technology or related field, or equivalent experience.
  • Experience:
  • 2–3 years of experience in help desk or technical support roles.
  • Familiarity with Microsoft Office 365, Windows operating systems, and common office applications.
  • Experience with ticketing systems and remote support tools.
  • Certifications (preferred):
  • CompTIA A+ or Microsoft Certified Professional (MCP).
  • Skills:
  • Strong customer service and communication skills.
  • Ability to troubleshoot hardware and software issues efficiently.
  • Proficiency in managing ticketing systems and documenting support activities.
  • Availability: Must be available for on-site support during regular business hours and remote support as needed.