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Associate Help Desk Technician Jobs (NOW HIRING)

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... An associate's degree or higher is preferred but commensurate experience may be accepted.

RK Supply

Help Desk Technician

Midland, TX · On-site

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or ...

FLATLAND HOLDINGS LLC

Help Desk Technician

Midland, TX

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not ...

Filterbuy

Help Desk Technician

Talladega, AL · On-site

$48/hr

Held Desk Technician Location: Talladega, AL Duration: Full-Time Salary: $48-50k Filterbuy, a ... Associate degree or technical certification preferred. * 1-2 years of relevant Help Desk, IT ...

Filterbuy, Inc

Help Desk Technician

Talladega, AL · On-site

$48/hr

Held Desk Technician Location: Talladega, AL Duration: Full-Time Salary: $48-50k Filterbuy, a ... Associate degree or technical certification preferred. * 1-2 years of relevant Help Desk, IT ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

FILTERBUY, INC

Help Desk Technician

Talladega, AL · On-site

$48/hr

Held Desk Technician Location: Talladega, AL Duration: Full-Time Salary: $48-50k Filterbuy, a ... Associate degree or technical certification preferred. * 1-2 years of relevant Help Desk, IT ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

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Associate Help Desk Technician information

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How much do associate help desk technician jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for associate help desk technician in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does an Associate Help Desk Technician do?

An Associate Help Desk Technician provides technical support to users by troubleshooting hardware and software issues, answering inquiries, and resolving common IT problems. They often work as part of an IT support team, handling requests through phone, email, or ticketing systems. Their responsibilities may include setting up new equipment, installing software, and escalating complex issues to higher-level technicians. This role is typically entry-level and serves as a foundation for advancing in IT support careers.

What are some common challenges faced by Associate Help Desk Technicians, and how can they be addressed?

Associate Help Desk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and balancing multiple tasks simultaneously. To address these challenges, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and maintain clear communication with both users and senior IT staff. Proactively seeking feedback and participating in ongoing training can also help technicians stay updated on new technologies and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Associate Help Desk Technician, and why are they important?

To thrive as an Associate Help Desk Technician, you need a foundational understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and managing stressful situations. These skills and qualifications ensure timely resolution of technical issues and contribute to high user satisfaction within an organization.

What is the difference between Associate Help Desk Technician vs Help Desk Technician?

AspectAssociate Help Desk TechnicianHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (preferred)CompTIA A+, Network+ (preferred)
Work EnvironmentEntry-level support, help desk, IT support teamsHelp desk, technical support, customer service
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate IT, tech support firms

The Associate Help Desk Technician and Help Desk Technician roles share similar certifications and work environments, often overlapping in entry-level IT support tasks. The main difference lies in job titles used by employers, with 'Associate' emphasizing an entry-level position. Both roles serve as foundational support roles in IT, focusing on troubleshooting, customer service, and technical assistance.

More about Associate Help Desk Technician jobs
What cities are hiring for Associate Help Desk Technician jobs? Cities with the most Associate Help Desk Technician job openings:
What are the most commonly searched types of Help Desk Technician jobs? The most popular types of Help Desk Technician jobs are:
What states have the most Associate Help Desk Technician jobs? States with the most job openings for Associate Help Desk Technician jobs include:
What job categories do people searching Associate Help Desk Technician jobs look for? The top searched job categories for Associate Help Desk Technician jobs are:
Associate Help Desk Technician jobs near you
Infographic showing various Associate Help Desk Technician job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Associate Help Desk Technician - Florida

Associate Help Desk Technician - Florida

Access One Inc.

Tampa, FL • On-site

$16 - $17/hr

Full-time

PTO

Posted 3 days ago

Job description

Associate Help Desk Technician
Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service; providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud-based services. Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.
Why a Career at Access One
  • An opportunity to grow your career and expand your knowledge
  • Professional development and growth through continual learning
  • Recognition of all your accomplishments, large and small
  • A chance to relax and enjoy your co-workers at company events
  • Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning
  • Volunteer and donation opportunities to help improve our community
What you will do
The Associate Help Desk Technician is responsible for supporting inbound phone calls and tickets as well as triaging critical alert tickets to their teammates in a fast-paced environment across diverse network of customer environments. The primary role of this position is to provide outstanding customer service well while assisting end users on general service requests, incidents, and problems. Access One is looking for a confident and go-getting technician that is eager to learn as well as go the extra mile to provide outstanding customer support with a “can do” attitude.
Job Responsibilities
  • Answer inbound phone calls,
  • Respond to tickets/alerts in a timely fashion to keep up with SLA
  • Provide quality communication with our clients, vendors, and internal team members via phone calls, email, and through our ticketing systems.
  • Basic technical support including but not limited to: LAN/WAN connectivity, routers, switches, firewalls, WiFi, Active Director, O365, VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Maintain internal and/or client-facing documentation as changes or knowledge is found
  • Detailed communication with customer and vendors as required to keep all parties informed of issues, progress, changes, and resolutions.
  • Work closely with team members Help Desk, Field Engineers, NOC, and Project Engineers to triage issues.
  • Improve customer service with the ability to seek opportunities to increase client satisfaction and deepen client relationships
  • Fast and timely turn around on all customer requests
  • Ability to work in a fast-paced team environment
  • Escalating requests to appropriate higher-level team members or departments when needed
  • Responsible for entering time and expenses as it occurs in our ticketing system
  • Ability to work independently with locating information to assist a customer/vendor
  • Enter all communication and work inside a service ticket
  • Ability to assist and or train other team members when assistance is needed
Who you are
  • Minimum High School Diploma or equivalent
  • College level courses in IT and/or certification preferred
    • Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One.
  • Strong organizational and customer service skills
  • Interpersonal skills: such as communication skills, active listening, and customer-care
  • Self-motivated with the ability to work in a fast-moving environment
  • Ability to multi-task and adapt to changes quickly
  • Ability to work in a team and communicate effectively
  • Basic understanding of operating systems, business applications, printing systems, and network systems
  • Basic diagnostic skills of technical issues
  • Preferred Skills
  • PSA/ RMM (Connectwise/Automate) or comparable experience strongly desired
  • Knowledge of IT applications, processes, software, and equipment
  • Prior working experience within the IT or customer service field
Salary Range $16-17/hour DOE
Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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