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Associate Dispatcher Jobs in Rochester, NY (NOW HIRING)

Pattersoncompanies

TechEdge Service Coordinator

Rochester, NY · On-site

$19.50 - $24.75/hr

Associates degree or higherpreferred or 2-5 years equivalent industry experience. * Expresses strong customer serviceorientation or related dispatching experience through excellent written and verbal ...

Patterson Companies

TechEdge Service Coordinator

Rochester, NY · On-site

$19.50 - $24.75/hr

Associates degree or higher preferred or 2-5 years equivalent industry experience. * Expresses strong customer service orientation or related dispatching experience through excellent written and ...

Parksite

Driver

Rochester, NY · On-site

$23.10 - $27.83/hr

Truck Driver Associate Join Our Professional Logistics Team Overview Atlantic Plywood, a 100 ... Communicate effectively with customers, warehouse staff, and dispatch Load Securement & Cargo ...

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All JobsAssociate Dispatcher JobsAssociate Dispatcher Jobs in Rochester, NY

Associate Dispatcher information

See Rochester, NY salary details

$12

$28

$67

How much do associate dispatcher jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for associate dispatcher in Rochester, NY is $28.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $25.38 per hour, depending on experience, location, and employer.

What are Associate Dispatchers?

Associate Dispatchers are entry-level professionals who coordinate and manage the communication and scheduling of vehicles, personnel, or shipments within an organization. They play a key role in ensuring that deliveries, service calls, or emergency responses are dispatched efficiently and on time. Their responsibilities typically include receiving and relaying information, maintaining records, and providing support to drivers or field staff. Associate Dispatchers often work in transportation, logistics, emergency services, or similar industries. Strong organizational, communication, and multitasking skills are essential for success in this role.

What are some common challenges Associate Dispatchers face when coordinating schedules and routes?

Associate Dispatchers often encounter challenges such as last-minute route changes, vehicle breakdowns, and communicating real-time updates to drivers and clients. Balancing multiple priorities while ensuring compliance with safety and regulatory requirements can also be demanding. Effective dispatchers develop strong organizational and problem-solving skills to handle these issues efficiently, often working closely with drivers, operations teams, and customer service representatives to ensure smooth operations.

How to start dispatcher with no experience?

To become an associate dispatcher with no experience, focus on developing strong communication, organization, and problem-solving skills. Entry-level positions often require a high school diploma or equivalent, and training is typically provided on the job to learn routing software and industry procedures.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as airline or emergency services dispatchers, with airline dispatchers earning higher salaries due to required certifications and advanced training. Commercial vehicle or freight dispatchers in logistics may also earn higher wages based on experience and industry demand. Salary levels depend on industry, location, experience, and certifications held.

What are the key skills and qualifications needed to thrive as an Associate Dispatcher, and why are they important?

To thrive as an Associate Dispatcher, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and two-way radio communication is typically required. Effective communication, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These competencies ensure efficient coordination of resources, accurate information relay, and prompt response to emergencies or logistical needs.

What is the difference between Associate Dispatcher vs Dispatcher?

AspectAssociate DispatcherDispatcher
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often requires experience or certifications
Work EnvironmentEntry-level, supportive role within transportation or logistics teamsMore autonomous, responsible for managing daily dispatch operations
Employer UsageUsed in transportation, logistics, and delivery companies as an entry pointUsed across similar industries, often as a more experienced role
Search/Comparison IntentOften searched by job seekers starting in dispatch rolesCompared for increased responsibilities and experience

The main difference between an Associate Dispatcher and a Dispatcher lies in experience and responsibility. An Associate Dispatcher typically holds an entry-level position with basic responsibilities, while a Dispatcher manages more complex scheduling and coordination tasks. Both roles are essential in transportation and logistics industries, with the Associate Dispatcher serving as a stepping stone to becoming a full Dispatcher.

What is a dispatch associate?

A dispatch associate is responsible for coordinating and scheduling the movement of goods, services, or personnel, often using communication tools like radios or computer systems. They ensure timely dispatching, track deliveries, and communicate with drivers or field staff to maintain efficient operations.

Is it hard to get hired as a dispatcher?

Getting hired as an associate dispatcher can vary depending on the industry and location, but generally requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or radio systems. Some positions may also require a valid driver's license or relevant certifications. Entry-level roles are often accessible, but competition can be moderate to high depending on the region and employer demand.
What are the most commonly searched types of Dispatcher jobs in Rochester, NY? The most popular types of Dispatcher jobs in Rochester, NY are:
Associate Dispatcher jobs near you
Infographic showing various Associate Dispatcher job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,227 per year, or $28.5 per hour.
Operations Supervisor - Transportation (Supply Chain/Logistics)

Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske

Rochester, NY

$62K - $74K/yr

Full-time

Re-posted 6 days ago

Job description

Are you an energetic and team-oriented leader focused on commitment to customers, dedication to excellence and innovation?

 
Do you have a proven ability to supervise processes as well as activities and tasks?

 
Do have a demonstrated ability and desire to succeed, grow, learn, and apply new skills?

 
Do you a have proven record to motivate, engage, coach, and communicate with team members?

 
Do you have a demonstrated ability to drive process improvement and lead change?

 
Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of transportation and logistics professionals. We are seeking a candidate to supervise drivers at one of our locations. 

 
The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives.

 
Position Summary:  
Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives.  Supervises most processes directly including people, systems, customer needs, equipment, etc. workforce and equipment scheduling.  Responsible for performance management of direct reports. making corrective action and disciplinary decisions up to written warning level.  Involved in the hiring process and customer meetings as necessary.  

Opportunity Details:  
Schedule: Monday - Friday /  Hours: 1:00PM - 11:00PM (Hours vary depending on business needs) Experience: Transportation management background, strong communicator, goal oriented, detail oriented, demonstrated leadership skills. Supporting class A drivers.  
Salary: $62,353.20 - $74,500.00 + performance bonus eligible up to 12% of the base salary  
Benefits: Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more visit https://penske.jobs/benefits/ 
 
Major Responsibilities:
  
People
- Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
- Establish and sustain that performance standards are communicated that are specific and measurable 
- Interview hourly associates and provide recommendations for hire 
- Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates  
- Motivate and engage associates by focusing on team accomplishments and recognition
 
Operations
- Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control 
- Conduct team meetings
- Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training
- Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift  
- Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution 
- Complete all necessary records and reports in a timely and accurate fashion
 
Finance
- Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc. 
- Understand the relationship between decision-making and profitability 
- Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
 
Safety
- Ensure day-to-day management and associate activities are aligned with the location safety strategy 
- Provide associates with communication, training, feedback, and direction to ensure safe performance 
- Ensure compliance with all applicable regulatory agencies and company policies and procedures
- Conduct safety observations 
 
Growth / Customer Experience
- Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily 
- Ensure the customer knows that we are committed to helping them meet their objectives
- Determine areas that could benefit from Continuous Improvement efforts
 
Fleet/Assets
- Properly plan work assignments to ensure effective use of fleet equipment 
- Work with hourly associates to ensure they understand safe and efficient operation of equipment  
- Work with vendors to ensure equipment is maintained  
- Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete  
- Other projects and tasks as assigned by supervisor

 
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Job Qualifications: 
- Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers.  
- Must have ability to work efficiently and independently with strong time management and organizational skills 
- Strong written/oral communication skills and the ability to actively listen are required
- Ability to manage through a problem, think critically, and make decisions independently 
- Ability to drive process improvement and lead change 
- Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
- Must demonstrate ownership & responsibility to run the operation with a sense of urgency 
- High School Diploma or equivalent required
- Bachelor's Degree preferred 
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
 
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Penske is an Equal Opportunity Employer.

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