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Associate Digital Banking Jobs in Michigan (NOW HIRING)

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Associate Digital Banking information

What does an associate digital banking do?

An Associate Digital Banking professional assists in managing and supporting digital banking platforms and services for customers. Their responsibilities often include troubleshooting technical issues, helping customers navigate online and mobile banking systems, and supporting the implementation of new digital features. They also work closely with technology and operations teams to ensure smooth and secure digital transactions. This role requires strong communication skills, attention to detail, and a good understanding of digital financial products.

What are the key skills and qualifications needed to thrive as an associate digital banking professional, and why are they important?

To thrive as an Associate Digital Banking professional, you need a solid understanding of banking products, digital platforms, and customer service, typically supported by a degree in finance or business. Familiarity with digital banking systems, CRM software, and cybersecurity protocols is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These competencies are critical to ensuring seamless digital banking operations, excellent client experiences, and compliance with industry regulations.

What are some common challenges faced by an associate digital banking professional, and how can they be overcome?

Associate Digital Banking professionals often encounter challenges such as adapting to fast-evolving technology, managing multiple digital platforms, and addressing customer concerns about security and usability. Staying up to date with the latest digital banking trends and participating in ongoing training can help you stay ahead. Additionally, working closely with IT, product, and customer service teams fosters collaboration and ensures smooth implementation of digital initiatives. Strong communication and problem-solving skills are essential for addressing both technical and customer-related issues effectively.

What is the difference between Associate Digital Banking vs Digital Banking Specialist?

AspectAssociate Digital BankingDigital Banking Specialist
Required CredentialsBachelor's degree in finance, marketing, or related field; basic knowledge of banking productsBachelor's degree; experience with digital banking platforms; certifications like Certified Digital Banking Professional (CDBP) are a plus
Work EnvironmentBank branches, digital teams, customer service centersOnline platforms, digital project teams, customer support via digital channels
Employer & Industry UsageRetail banks, financial institutions, fintech companiesSame as Associate Digital Banking, often focusing on digital product implementation and support

Both roles are integral to digital banking operations, with Associate Digital Banking typically focusing on supporting digital initiatives and customer service, while Digital Banking Specialists handle more technical and strategic aspects of digital platform management. The roles often overlap but differ mainly in experience level and specific responsibilities.

What are the most commonly searched types of Digital Banking jobs in Michigan?

The most popular types of Digital Banking jobs in Michigan are:

What are popular job titles related to Associate Digital Banking jobs in Michigan?

For Associate Digital Banking jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Associate Digital Banking jobs in Michigan look for?

The top searched job categories for Associate Digital Banking jobs in Michigan are:

What cities in Michigan are hiring for Associate Digital Banking jobs?

Cities in Michigan with the most Associate Digital Banking job openings:

Associate Digital Banking jobs near you
Infographic showing various Associate Digital Banking job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Client Relationship Representative (Universal Banker)

First Merchant's Bank

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

88th of 171 rated banks

Job description

First Merchants Bank is seeking a Customer Relationship Representative to join our team! This position will execute on individual and team sales and service metrics to help the banking center achieve the strategic and tactical goals of the company. Responsible for providing high quality customer service by accurately completing bank transactions and opening deposit accounts and processing loan applications while identifying and recommending products, services, and digital tools to meet the current and future financial needs of bank Clients. Deliver upon a meaningful customer service experience while exceeding personal production goals.
As part of this role you will:
  • Customer Experience and Relationship Management
    • Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
    • Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
    • Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
    • Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
    • Maintain accurate client records and account information to support ongoing relationship management.
  • Operational Excellence
    • Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier's checks, money orders, and change orders.
    • Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
    • Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
    • Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
    • Monitor and resolve deposit and loan exceptions in a timely manner and escalate issues as appropriate.
  • Sales and Business Development
    • Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
    • Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
    • Open new consumer and business accounts and process loan applications for new and existing clients.
    • Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
    • Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
    • Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
    • Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
  • Team Collaboration and Leadership
    • Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
    • Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
    • Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
    • Serve as a resource for associates regarding problem resolution and procedural questions.
    • High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
    • Risk Management and Compliance
    • Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
    • Complete required training and stay current on regulatory, operational, and product knowledge expectations.

To be successful in this position, we require the following:
  • High school diploma or equivalent (GED).
  • A minimum of one (1) year of banking, sales, or related experience. At least six months of experience selling products or services.
  • This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
  • Ability to obtain Notary Public designation.
  • Ability to multi-task in a fast-paced environment.
  • In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:
  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers the following:
  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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