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Associate Digital Banking Jobs in Michigan (NOW HIRING)

TD

$23.75 - $31/hr

... digital) banking * Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the ...

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Associate Digital Banking information

What does an associate digital banking do?

An Associate Digital Banking professional assists in managing and supporting digital banking platforms and services for customers. Their responsibilities often include troubleshooting technical issues, helping customers navigate online and mobile banking systems, and supporting the implementation of new digital features. They also work closely with technology and operations teams to ensure smooth and secure digital transactions. This role requires strong communication skills, attention to detail, and a good understanding of digital financial products.

What are the key skills and qualifications needed to thrive as an associate digital banking professional, and why are they important?

To thrive as an Associate Digital Banking professional, you need a solid understanding of banking products, digital platforms, and customer service, typically supported by a degree in finance or business. Familiarity with digital banking systems, CRM software, and cybersecurity protocols is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These competencies are critical to ensuring seamless digital banking operations, excellent client experiences, and compliance with industry regulations.

What are some common challenges faced by an associate digital banking professional, and how can they be overcome?

Associate Digital Banking professionals often encounter challenges such as adapting to fast-evolving technology, managing multiple digital platforms, and addressing customer concerns about security and usability. Staying up to date with the latest digital banking trends and participating in ongoing training can help you stay ahead. Additionally, working closely with IT, product, and customer service teams fosters collaboration and ensures smooth implementation of digital initiatives. Strong communication and problem-solving skills are essential for addressing both technical and customer-related issues effectively.

What is the difference between Associate Digital Banking vs Digital Banking Specialist?

AspectAssociate Digital BankingDigital Banking Specialist
Required CredentialsBachelor's degree in finance, marketing, or related field; basic knowledge of banking productsBachelor's degree; experience with digital banking platforms; certifications like Certified Digital Banking Professional (CDBP) are a plus
Work EnvironmentBank branches, digital teams, customer service centersOnline platforms, digital project teams, customer support via digital channels
Employer & Industry UsageRetail banks, financial institutions, fintech companiesSame as Associate Digital Banking, often focusing on digital product implementation and support

Both roles are integral to digital banking operations, with Associate Digital Banking typically focusing on supporting digital initiatives and customer service, while Digital Banking Specialists handle more technical and strategic aspects of digital platform management. The roles often overlap but differ mainly in experience level and specific responsibilities.

What are the most commonly searched types of Digital Banking jobs in Michigan?

The most popular types of Digital Banking jobs in Michigan are:

What are popular job titles related to Associate Digital Banking jobs in Michigan?

For Associate Digital Banking jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Associate Digital Banking jobs in Michigan look for?

The top searched job categories for Associate Digital Banking jobs in Michigan are:

What cities in Michigan are hiring for Associate Digital Banking jobs?

Cities in Michigan with the most Associate Digital Banking job openings:

Associate Digital Banking jobs near you
Infographic showing various Associate Digital Banking job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Retail Banking - Full Time Floating Client Service Associate 1

Independent Bank

Farmington Hills, MI • On-site

$14.25 - $19.75/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description


Be Proud, Be YOU, Be Independent!
Are you ready to grow your career in an environment that encourages confidence, clarity, and success? At Independent Bank, our team lives our mission every day:
Inspiring financial independence today, with tomorrow in mind. We are committed to cultivating a workplace that values individuality, promotes growth, and supports the people we serve. Our Vision is a future where clients approach their finances with confidence and clarity-and we believe that starts with the team who supports them.
Our Retail Career Path was built to do just that-support you. Whether you're launching a new career in banking or looking to advance your current one, we offer a structured, self-guided journey designed to help you grow professionally and personally. From your first day as a Client Service Associate (CSA), you'll receive the training, mentorship, and tools you need to advance-with the flexibility to progress at your own pace and increase your earning potential as you go.
Please note, this position is a floating position requiring time spent at multiple branches throughout any given week. The branches required for this position are:
  • Beverly Hills
  • Farmington Hills
  • Brighton
  • Livonia
Client Service Associate 1
As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional "bank teller" role with self-guided growth opportunities.
  • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
  • Deliver financial solutions to clients utilizing the Independent Bank products and services.
  • Gain an understanding of the basic framework of Independent Bank accounts.
  • Become skilled with regards to conducting different types of transactions for clients.
  • Utilize all available technology to perform daily tasks.
Client Service Associate 2
As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional "bank teller" role with self-guided growth opportunities.
  • Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility.
  • Strengthen your understanding of the basic framework of Independent Bank business accounts.
  • Become proficient with regards to conducting different types of transactions for clients.
  • Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
  • Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.
  • Identify client referral opportunities to appropriate team members.
  • 1+ years of community banking experience.
  • Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
  • Ability to have meaningful financial conversations with clients during all interactions.
  • Maintain ongoing communication with clients following internal processes and procedures.
  • Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
Client Service Specialist
As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional "lead teller" or "personal banker" role with self-guided growth opportunities.
  • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
  • Exemplify professional knowledge on the framework of Independent Bank business accounts.
  • Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions.
  • Identify client referral opportunities to appropriate team members.
  • Take consumer loan applications in response to client inquiries.
  • Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
  • Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
  • Advanced proficiency with Independent Bank products and services.
  • Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins.
  • 2+ years of community banking experience or high level customer service and cash handling experience.
  • Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
  • Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
  • Maintain ongoing communication with clients following internal processes and procedures.
  • Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
Client Service Expert
As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced "lead teller" or "personal banker" role with self-guided growth opportunities.
  • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
  • Exemplify professional knowledge on the framework of Independent Bank business accounts.
  • Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships.
  • Take consumer loan applications in response to client inquiries, as well as originate and close consumer loans.
  • Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
  • Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
  • Advanced proficiency with Independent Bank products and services.
  • Accountable for preparation of, and participation in, IB Edge Sales Management routines.
  • Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach.
  • Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs.
  • 3+ years of community banking experience
  • NMLS registration under the SAFE Act of 2008.
  • Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
  • Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
  • Maintain ongoing communication with clients following internal processes and procedures.
  • Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
  • Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management.
Why You Should Apply:
  • Competitive hourly pay and great benefits.
  • Accommodating and flexible paid time off.
  • A knowledgeable, goal-driven, and exciting team of colleagues.
  • Numerous advancement opportunities with structured, personalized career paths and mentoring.
  • Exposure to different areas of banking and the ability to work with leaders within the industry.
  • Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
  • Community-focused events and volunteer opportunities.
What We're Looking For:
  • High school diploma or equivalent education is required.
  • Outstanding client service skills.
  • Cash handling experience is preferred, but it is not required as we provide ample training.
  • The ability to adapt and adjust to new ideas, processes, workflows, and systems.
  • Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
  • Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
  • A strong desire to be a part of the Independent Bank family while contributing to our growth and success.
This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!
Be Proud. Be YOU. Be Independent!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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