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Associate Customer Success Manager Jobs in Virginia

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high ...

GenLogs

Senior Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs' largest and most complex ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Equinix

Customer Success Manager IV

Ashburn, VA · On-site

Able to generate questions for customers in the moment without requiring any pre-planning Adoption and Customer Success Management * Develop, maintain and track progress of a Customer Success Plan ...

New

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...

RELX

Strategic Customer Success Manager

Alexandria, VA · On-site

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

Fraym

GEOINT Customer Success Manager

Arlington, VA · On-site

Translate Data Needs into Mission Success: You will work closely with customers, understanding ... Strong organizational and project management skills with sharp attention to detail. * Exposure and ...

Fraym

GEOINT Customer Success Manager

Arlington, VA · On-site +1

Translate Data Needs into Mission Success: You will work closely with customers, understanding ... Strong organizational and project management skills with sharp attention to detail. * Exposure and ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Virginia

Associate Customer Success Manager information

See Virginia salary details

$18.3K

$52.5K

$92.2K

How much do associate customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for associate customer success manager in Virginia is $52,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Virginia? The most popular types of Customer Success Manager jobs in Virginia are:
What are popular job titles related to Associate Customer Success Manager jobs in Virginia? For Associate Customer Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Virginia look for? The top searched job categories for Associate Customer Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Associate Customer Success Manager jobs? Cities in Virginia with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Virginia as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,536 per year, or $25.3 per hour.

Scaled Customer Success Manager

GenLogs

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.
ABOUT THE GO-TO-MARKET TEAM
  • The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
  • The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
  • We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.

ABOUT THE JOB
The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high-volume portfolio of SMB accounts and be responsible for driving adoption, customer outcomes, and retention through repeatable, one-to-many programs rather than individualized account plans. You will run the digital-first engagement model that ensures customers realize measurable value from GenLogs' Truck Intelligence™ platform.
WHAT YOU'LL DO
  • Scaled Account Management: Own and manage a book of 50+ customer accounts using a mix of 1:1 engagement and automated tooling, with a key focus on implementation and renewal.
  • Implementation and activation: Onboard and train new users to ensure successful setup, user activation, and operational integration.
  • Training and enablement: Implement and execute scalable customer success playbooks, workflows, and training resources that drive product adoption across the full segment simultaneously (webinars, email nurture campaigns, knowledge base content, in-app messaging).
  • Proactive account management: Proactively engage customers for 1:1 business review meetings when adoption or renewal risk is detected.
  • Expansion and renewal: Identify growth opportunities and at-risk renewals through aggregate usage patterns and trends. Drive renewals and expansion via low-touch, repeatable motions (self-serve upgrade paths, automated renewal outreach).
  • Cross-functional collaboration: Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges at the segment level and communicate customer feedback.
  • Automation and scale: Partner with Customer Support and the SVP of Customer Experience to build and maintain self-serve onboarding flows, guides, and automated activation sequences
  • Customer advocacy: Serve as the voice of the customer internally, surfacing insights from aggregate segment data that improve product development and customer experience.
  • Travel: Minimal travel required; role is primarily remote/digital-first, with occasional travel for internal team gatherings.

QUALIFICATIONS
  • Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
  • 3+ years of experience in Customer Support, Customer Success, Account Management, or related customer-facing roles.
  • Experience managing a large portfolio customers preferred but not required
  • Demonstrated success driving retention, customer adoption, and satisfaction
  • Strong written communication and presentation skills, including building email campaigns, in-app messaging, and self-serve content.
  • Strong analytical and problem-solving abilities, with comfort interpreting usage/health-score data across a large account base.
  • Experience with CS or marketing automation platforms preferred
  • B2B SaaS experience required.
  • Transportation/logistics or commercial auto insurance experience preferred.

BENEFITS
Healthcare
  • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
  • Employer contribution towards premiums of optional higher-end plans

Time Off
  • Unlimited PTO
  • Sick leave
  • Company holidays (GenLogs observes all federal US Government holidays)
  • Flexible leave for caregiving and medical needs

Family Support
  • Paid parental leave

Professional Development
  • Budget availability for approved professional development courses, certifications, and training

Travel Support
  • 100% travel reimbursement for all approved company travel and spending

Retirement Savings
  • 401(k) plan

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