ZipRecruiter

Log In

1

Associate Customer Success Manager Jobs in Virginia

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high ...

GenLogs

Senior Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs' largest and most complex ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Everfox

Sr. Customer Success Manager

Herndon, VA

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...

RELX

Strategic Customer Success Manager

Alexandria, VA · On-site

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

New

previous page

Showing results 41-60

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Virginia

Associate Customer Success Manager information

See Virginia salary details

$18.3K

$52.5K

$92.2K

How much do associate customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for associate customer success manager in Virginia is $52,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Virginia? The most popular types of Customer Success Manager jobs in Virginia are:
What are popular job titles related to Associate Customer Success Manager jobs in Virginia? For Associate Customer Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Virginia look for? The top searched job categories for Associate Customer Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Associate Customer Success Manager jobs? Cities in Virginia with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Virginia as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,536 per year, or $25.3 per hour.

Customer Success Manager (Hybrid)

IsI Enterprises LLC

Herndon, VA • On-site

$85K - $100K/yr

Full-time

Re-posted 21 days ago

Job description

The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal readiness, business review cadence, account health visibility, and overall customer alignment across ISI's managed service offerings.
Unlike a traditional SaaS-focused CSM role, this position operates within a managed services environment where customer success is closely tied to service delivery coordination, issue trends, escalation management, contractual alignment, and long-term customer confidence in ISI as an ongoing service partner.
The CSM acts as a trusted advisor and internal quarterback for the customer account, ensuring the right internal teams are aligned to customer priorities and that customers understand the value ISI is delivering. This role requires strong communication, accountability, commercial awareness, and the ability to manage both day-to-day account health and more strategic conversations for higher-value customers.
Duties/Responsibilities
Customer Relationship Management
  • Serve as the primary customer relationship owner for an assigned portfolio of managed services customers.
  • Build strong working relationships with customer stakeholders and decision-makers.
  • Maintain awareness of customer priorities, business changes, service concerns, and satisfaction drivers.
  • Act as a consistent point of contact for account-level communication, follow-up, and coordination.

Business Reviews and Customer Engagement
  • Lead regular business reviews, success check-ins, and customer cadence calls.
  • Translate operational service activity, project status, support trends, and service outcomes into customer-relevant business value.
  • Ensure customer conversations go beyond ticket updates and include risk awareness, service alignment, and future planning.
  • Support more strategic or enterprise-like customers with higher-touch engagement and executive-level communication where needed.

Renewals and Retention
  • Own renewal readiness and support renewal strategy for assigned accounts.
  • Identify risks to customer retention early, including service friction, unresolved concerns, disengaged stakeholders, or contract-related concerns.
  • Partner with leadership, finance, sales, and internal service teams to strengthen customer positioning ahead of renewal.
  • Help ensure customers have a clear understanding of service scope, expectations, and value as renewal periods approach.

Cross-Functional Coordination
  • Coordinate closely with Support, Engineering, PMO, Compliance, Cybersecurity, and other internal teams to deliver a unified customer experience.
  • Escalate and help manage complex account issues that could impact service confidence, executive trust, or renewal posture.
  • Bring the right subject matter experts into customer conversations when technical, project, compliance, or operational depth is required.
  • Track action items, internal commitments, and follow-up responsibilities across teams.

Customer Health and Account Visibility
  • Monitor customer health using a combination of operational signals, engagement trends, escalation history, stakeholder participation, and renewal posture.
  • Maintain accurate account documentation, notes, risk flags, customer updates, and next steps in internal systems.
  • Identify patterns and recurring issues across the portfolio and communicate actionable insights to leadership.
  • Contribute to the continuous improvement of ISI's business review standards, customer success practices, segmentation model, and health/risk reporting.

Growth and Expansion Support
  • Identify opportunities for deeper alignment, broader service adoption, and cross-functional account growth where there is a clear customer need.
  • Partner with sales and leadership to support expansion conversations involving managed services, compliance support, cybersecurity, or adjacent offerings.
  • Help connect customer needs to the broader value ISI can provide across service lines.

Qualifications:
  • As part of your work at ISI, you will potentially have access to sensitive information from the federal government. Pursuant to applicable regulations, ISI requires that all candidates for this role present proof of U.S. citizenship before hire
  • 3+ years of experience in Customer Success, Account Management, Account Coordination, or a similar customer-facing role.
  • Experience managing recurring customer relationships, renewals, escalations, or service-based accounts in a B2B environment.
  • Strong verbal and written communication skills, with the ability to build trust across both operational and leadership-level customer contacts.
  • Strong organizational skills and ability to manage multiple accounts, priorities, and follow-up actions effectively.
  • Ability to work cross-functionally and influence outcomes across teams without direct authority.

Preferred Qualifications:
  • Experience in an MSP, outsourced IT, managed services, or service-based technology environment.
  • Experience supporting customers in environments involving IT support, M365, infrastructure, cybersecurity, or compliance-related services.
  • Exposure to strategic or enterprise accounts, including executive business reviews and proactive renewal planning.
  • Familiarity with compliance-related concepts such as NIST, CMMC, or audit-readiness support.
  • Experience with CRM, ticketing, or service management platforms such as Halo or similar tools.
What we offer
  • The salary range for this role is $85,000-$100,000, commensurate with experience.
  • Hybrid work
  • A competitive salary and benefits package
  • A casual, friendly, and relaxed work environment
  • Professional growth encouragement and support

Industrial Security Integrators, LLC ("IsI") is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.
IsI Enterprises does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless IsI has an active agreement in place with the recruiter and such a request has been made by the IsI hiring team and such candidate was submitted to the IsI hiring team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to IsI in violation of this policy may be used by IsI without obligation to pay any fees of any kind to the recruiter.

Apply