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Associate Customer Success Manager Jobs in Virginia

MicroStrategy

Customer Success Manager

Mclean, VA · On-site

Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...

Everfox

Customer Success Manager

Herndon, VA · On-site

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

LightTable AI Customer Success Role LightTable is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex ...

MicroStrategy

Customer Success Manager

Falls Church, VA · On-site

Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...

Genlogs

Senior Customer Success Manager

Richmond, VA · On-site

Senior Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to ...

Famly

US Customer Success Manager

Arlington, VA · On-site

$67K - $73K/yr

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

SHI GmbH

Customer Success Manager - VMware

Richmond, VA · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

New

Famly

US Customer Success Manager

Arlington, VA · On-site

$73K/yr

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

CorasWorks

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager CORAS is a growth-stage company putting AI-powered decision intelligence in the hands of the people who keep the nation moving, U.S. Navy Program Offices, Program ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage. Built for mission ...

EDB

Principal Customer Success Manager

Richmond, VA · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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Showing results 21-40

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Virginia

Associate Customer Success Manager information

See Virginia salary details

$18.3K

$52.5K

$92.2K

How much do associate customer success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for associate customer success manager in Virginia is $52,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Virginia? The most popular types of Customer Success Manager jobs in Virginia are:
What are popular job titles related to Associate Customer Success Manager jobs in Virginia? For Associate Customer Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Virginia look for? The top searched job categories for Associate Customer Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Associate Customer Success Manager jobs? Cities in Virginia with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Virginia as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,536 per year, or $25.3 per hour.

Customer Success Manager

MicroStrategy

Mclean, VA • On-site

Other

Re-posted 5 days ago

Job description

Company Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends-we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values-bold, agile, engaged, impactful, and united-are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job Description
Role Overview
As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do not simply "use" the platform but deeply integrate Strategy's cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities into their core technology stack.
Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.
Location: Charlotte, NC. Candidates must be based in or near Charlotte and available to travel to client sites as required.
Key Responsibilities
1. Technical Strategy & Customer Success
  • Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Semantic Layer (Mosaic) implementations, and AI-driven analytics workflows.
  • Leading C-suite whiteboard sessions to align platform capabilities with high-level business goals.
  • Deep-diving into client workflows to uncover and implement high-value use cases.
  • Translate executive requirements into value realization plans, ensuring technical migrations and data initiatives result in realized ROI and account growth.
  • Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives - defining measurable KPIs and adoption milestones.
  • Lead Quarterly Business Reviews (QBRs) with both business and technical stakeholders, demonstrating ROI, reviewing progress against success metrics, and aligning on future priorities.

2. Technical Enablement & Adoption
  • Lead the technical configuration and integration phase to accelerate time-to-value, partnering with implementation teams to ensure a smooth transition from deployment to operational use.
  • Conduct deep-dive technical demonstrations, developer "Office Hours," and capability workshops for engineering, data science, and BI teams.
  • Proactively monitor account health using technical telemetry - identifying and resolving performance bottlenecks, integration inefficiencies, and adoption gaps before they impact customer satisfaction.
  • Monitor customer health, engagement trends, and platform adoption data to proactively identify risks and opportunities for value expansion across the account.

3. Product Advocacy & Engineering Collaboration
  • Synthesize technical feedback and edge cases from the field to influence Strategy's Product and Engineering roadmaps, acting as the customer's internal advocate.
  • Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic, and platform features.
  • Serve as a high-level technical point of contact for complex support escalations, coordinating between the customer's engineering team and Strategy's internal developers to drive timely resolution.
  • Advise customers on platform enhancements, integrations, and upgrades - ensuring alignment with the Strategy product roadmap and the customer's long-term data strategy.

4. Commercial Collaboration & Customer Advocacy
  • Support the successful renewal and expansion of customer accounts by ensuring continuous technical and business value realization from the Strategy platform.
  • Partner with Sales and Account Management to identify upsell and cross-sell opportunities, providing account health insights and adoption data that inform commercial strategy.
  • Proactively identify renewal risks and collaborate with Sales and leadership on mitigation plans before they escalate.
  • Develop strong referenceable customers willing to participate in case studies, testimonials, reference calls, and industry events.

Qualifications
Core Technical Requirements
  • Bachelor's degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience) required.
  • Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred.
  • Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment).
  • Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable.

Experience & Professional Skills
  • 7+ years of experience in a customer-facing Customer Success role - such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting - within a SaaS or enterprise software environment.
  • Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.
  • Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.
  • Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders.
  • Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions.
  • Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively.
  • Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.

Compensation
The base salary range for this role is $70,700 to $127,300 and represents a good faith estimate of the range at the time of posting. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs.
Candidates are typically placed within the range based on these factors, and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.
Qualifications
Additional Information
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com.
Visit Strategy's Careers page for additional information.

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