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Associate Customer Success Manager Jobs in Virginia

Everfox

Customer Success Manager

Herndon, VA · On-site +1

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...

Famly

US Customer Success Manager

Arlington, VA · On-site

$67K - $73K/yr

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

Exostar

Sr. Customer Success Manager

Herndon, VA · On-site

$250K/yr

The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

GenLogs

Senior Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs' largest and most complex ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Virginia

Associate Customer Success Manager information

See Virginia salary details

$18.3K

$52.5K

$92.2K

How much do associate customer success manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for associate customer success manager in Virginia is $52,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Virginia? The most popular types of Customer Success Manager jobs in Virginia are:
What are popular job titles related to Associate Customer Success Manager jobs in Virginia? For Associate Customer Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Virginia look for? The top searched job categories for Associate Customer Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Associate Customer Success Manager jobs? Cities in Virginia with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,536 per year, or $25.3 per hour.
Customer Success Manager

Customer Success Manager

QTS Realty Trust, Inc.

Ashburn, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Who We Are:
It's pretty exciting, to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation.
As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone.
QTS is Powered by People. People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.
Who You Are:
The Customer Success Manager (CSM) for Strategic and Hyperscale Accounts serves as the primary point of contact and trusted advisor, responsible for delivering a seamless, high-quality customer experience across the full lifecycle. This role drives structured customer engagement, proactively manages performance and risk, and leads cross-functional alignment to ensure consistent execution against customer expectations. The CSM also translates customer insights into actionable improvements, strengthening service delivery and long-term partnership success.
What You Will Do:
  • Build and strengthen trusted customer relationships through a structured governance model, leading Monthly, Quarterly, and Executive Business Reviews (MBRs, QBRs, EBRs) to evaluate performance, identify growth opportunities, and assess overall satisfaction

  • Serve as the primary point of contact for day-to-day customer needs and requests, ensuring timely and effective resolution of inquiries

  • Proactively monitor customer health, including utilization, operational performance, and potential risks, to drive informed engagement and outcomes

  • Align with customers on priorities and expectations to ensure consistent delivery against business objectives and tracking what success looks like throughout each phase of the customer journey.

  • Understand and translate customer business requirements and goals into actionable plans by aligning the appropriate internal teams to support delivery

  • Serve as the voice of the customer by translating feedback and insights into actionable recommendations that enhance the customer experience across the organization

Customer Onboarding & Training
  • Lead customer onboarding efforts, including training on the customer portal, key operational processes, escalation paths, and ongoing communication cadence

Issue & Escalation Management
  • Assess issues and manage escalations with urgency, coordinating cross-functional teams to drive timely and effective resolution

Cross-Functional Collaboration
  • Drive cross-functional alignment across internal teams to deliver a seamless, consistent customer experience

  • Lead and support efforts to improve efficiency and processes

What You Will Need to be Successful:
  • 7+ years of experience in Customer Success, Account Management, Program Management, or related customer-facing roles supporting complex strategic accounts

  • Experience within data center, colocation, cloud infrastructure, or other critical facilities environments

  • Proven ability to lead structured governance cadences, including Monthly, Quarterly, and Executive Business Reviews (MBRs, QBRs, EBRs), with both operational and executive stakeholders

  • Proven ability to manage customer relationships end-to-end, including onboarding, operational support, and ongoing governance

  • Strong ability to translate customer business requirements into actionable plans and align cross-functional teams to deliver outcomes

  • Demonstrated experience managing multiple priorities, customer engagements, and internal coordination simultaneously while maintaining a high level of service

  • Experience driving issue resolution and coordinating cross-functional teams across operations, engineering, product, and sales organizations

  • Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and executive stakeholders

  • Strong problem-solving and critical thinking skills, with a proactive and customer-focused mindset

Nice To Have:
  • Experience supporting hyperscale or large-scale single-tenant deployments

  • Familiarity with data center operations concepts (e.g., power, cooling, operational readiness, telemetry/monitoring)

  • Experience engaging with C-level stakeholders and leading executive-level conversations

  • Proficiency with CRM, ticketing, and operational tools (e.g., Salesforce, ServiceNow, or similar platforms)

  • Understanding of service management frameworks (SLA management, incident and escalation processes)

  • Bachelor's degree in Business, Communications, Information Technology, or a related field (or equivalent experience)

The Perks (and these are just a few!):
  • QRest Sabbatical
  • Employee Stock Purchase
  • QTS scholarship for dependents
  • Eagle Club award trip eligibility
  • Paid volunteer days
  • Tuition assistance, parental leave and military leave assistance

Total Rewards
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

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