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Associate Customer Service Representative Jobs in Alaska

Pearson

Associate, Customer Service

Juneau, AK · On-site

$15.25 - $21.25/hr

SUMMARY The Customer Service Representative - Continuing Education is responsible for generating approval, denial, and renewal letters for courses and providers, distributing these notices via email.

New

VCA Animal Hospitals

CSR

Anchorage, AK · On-site

$16.25 - $22.25/hr

The CSR is the pivot around which the hospital operates and is responsible for: Customer service ... If you are a current associate, you need to apply through our internal career site. Please log into ...

VCA Animal Hospitals

CSR

Anchorage, AK · On-site

$16.25 - $22.25/hr

The CSR is the pivot around which the hospital operates and is responsible for: • Customer ... If you are a current associate, you need to apply through our internal career site. Please log into ...

Ottimo Resources

CSR

Anchorage, AK · On-site

$16.25 - $22.25/hr

Customer Service Representative A leading freight forwarder is seeking a skilled Customer Service Representative for their Operations Department in Anchorage, Alaska. This is a full-time role with ...

Speedy Glass

Customer Service Representative

Wasilla, AK · On-site

$15.75 - $21.50/hr

Our Customer Service Representative opportunity comes with competitive pay depending on experience. This role is full-time with a set schedule Monday-Friday. As a Customer Service Representative, you ...

Speedy Glass

Customer Service Representative

Wasilla, AK · On-site

$15.75 - $21.50/hr

Our Customer Service Representative opportunity comes with competitive pay depending on experience. This role is full-time with a set schedule Monday-Friday. As a Customer Service Representative, you ...

AA2IT

Customer Service Representative

Anchorage, AK · On-site

$16.25 - $22.25/hr

Customer Service Representative Location: 600 E 57th Place Anchorage AK 99518 Pay Rate: 25-27/HR on W2 The Customer Service Representative is responsible for providing and maintaining updated ...

Aleut Corp

Customer Service Representative

Fairbanks, AK · On-site

$16.50 - $22.25/hr

Customer Service Representative CUSTOMER SERVICE REPRESENTATIVE Reports to: Service Manager Status: Regular, Full-Time, Non-Exempt Location: Anchorage, AK or Fairbanks, AK EEO Category: Sales Worker ...

Aleut Corp

Customer Service Representative

Anchorage, AK · On-site

$16.25 - $22.25/hr

Customer Service Representative CUSTOMER SERVICE REPRESENTATIVE Reports to: Service Manager Status: Regular, Full-Time, Non-Exempt Location: Anchorage, AK or Fairbanks, AK EEO Category: Sales Worker ...

MFCP INC

Customer Service Representative

Anchorage, AK

$15.75 - $21.50/hr

Customer Service Representatives (CSR) are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR's prepare quotations on standard and non-standard items, write ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Alaska

Associate Customer Service Representative information

See Alaska salary details

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How much do associate customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for associate customer service representative in Alaska is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.72 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Alaska?

The most popular types of Customer Service Representative jobs in Alaska are:

What cities in Alaska are hiring for Associate Customer Service Representative jobs?

Cities in Alaska with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,390 per year, or $18.5 per hour.

Associate, Customer Service

Pearson

Juneau, AK • On-site

$15.25 - $21.25/hr

Other

Posted yesterday

New

Job description

SUMMARY

The Customer Service Representative – Continuing Education is responsible for generating approval, denial, and renewal letters for courses and providers, distributing these notices via email. The role also includes handling incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Customer Service Rep is also responsible for updating contact info and entering and removing course credits when required.

SCOPE AND IMPACT OF JOB

Working closely with insurance clients, providers, and licensees, the Customer Service Representative – Continuing Education responds to inquiries through both verbal and written communication via phone, chat, and email.

SCHEDULE: 09:30 AM - 06:00 PM EST

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

  • 5 + years experience with customer service in a business environment

  • Strong working knowledge of Microsoft 365

Skills, Knowledge and Abilities:

  • Strong proficiency in Excel and Word is required

  • Excellent oral and written communication skills

  • Excellent organizational skills, time management and multi-tasking skills

  • Ability to work independently

  • Excellent customer service skills, patience and effective team working skills

  • Ability to interact in a professional manner with various levels of management and with clients

PRIMARY RESPONSIBILITIES

  1. 55% -- generate course, instructor and provider approval and renewal letters. Update contact information

  2. 35% --Answer incoming calls from agents and providers

  3. 10% -- Other duties as assigned

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The hourly rate for this role is $20.00 – $21.00.

This position is not bonus eligible. Information on benefits can be found here.

Applications will be accepted through August 24,2026 This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 24836

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