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Associate Customer Engineer Jobs in Mount Prospect, IL

OneStream

Associate AI Engineer

Chicago, IL · On-site

Associate AI Engineer Location :  Hybrid, United States Employment Type : Full-Time Benefits ... Core value of customer success * Variety of project work (not industry specific) * Strong culture ...

Owens Corning

Engineering Associate

West Chicago, IL · On-site

$57K - $74K/yr

This position is ideal for an engineer who thrives in hands on problem solving, and detailed ... help our customers win and grow. We are global in scope, human in scale with more than 25,000 ...

Owens Corning

Engineering Associate

West Chicago, IL · On-site

$57K - $74K/yr

This position is ideal for an engineer who thrives in hands on problem solving, and detailed ... help our customers win and grow. We are global in scope, human in scale with more than 25,000 ...

Owens Corning

Engineering Associate

West Chicago, IL · On-site

$57K - $74K/yr

This position is ideal for an engineer who thrives in hands on problem solving, and detailed ... help our customers win and grow. We are global in scope, human in scale with more than 25,000 ...

RS&H

Highway Engineering Associate II

Chicago, IL

$74K - $115K/yr

... customers, contractors, and other key stakeholders. Preferred Qualifications: * EI strongly ... engineering, and consulting firms, with associates who work hard every day to create tomorrow ...

RS&H

Highway Engineering Associate II

Chicago, IL · On-site

$74K - $115K/yr

The Highway Engineering Associate II will be responsible for roadway/highway analysis and design ... customers, contractors, and other key stakeholders. Preferred Qualifications: * EI strongly ...

RS&H

Highway Engineering Associate II

Chicago, IL

$74K - $115K/yr

The Highway Engineering Associate II will be responsible for roadway/highway analysis and design ... customers, contractors, and other key stakeholders. Preferred Qualifications: * EI strongly ...

RS&H

Highway Engineering Associate I

Saint Charles, IL · Hybrid

... customers, contractors, team members, and other key stakeholders. If this sounds like the role for ... engineering, and consulting firms, with associates who work hard every day to create tomorrow ...

ASC Engineered Solutions

Warehouse Associate

Romeoville, IL · On-site

$16.25 - $19.25/hr

Warehouse Associate ASC Engineered Solutions is looking for a Warehouse Associate. The Warehouse ... The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers ...

RS&H

Highway Engineering Associate I

Saint Charles, IL · On-site

... customers, contractors, team members, and other key stakeholders. If this sounds like the role for ... engineering, and consulting firms, with associates who work hard every day to create tomorrow ...

RS&H

Highway Engineering Associate I

Saint Charles, IL · Hybrid

... customers, contractors, team members, and other key stakeholders. If this sounds like the role for ... engineering, and consulting firms, with associates who work hard every day to create tomorrow ...

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Showing results 21-40

All JobsAssociate Customer Engineer JobsAssociate Customer Engineer Jobs in Mount Prospect, IL

Associate Customer Engineer information

See Mount Prospect, IL salary details

$41.2K

$82.1K

$131.1K

How much do associate customer engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for associate customer engineer in Mount Prospect, IL is $82,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $94,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an associate customer engineer when supporting clients, and how can they be effectively addressed?

Associate Customer Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines and communicating technical solutions to non-technical clients. Success in this role requires strong problem-solving skills, adaptability, and the ability to collaborate closely with both internal engineering teams and external customers. Building rapport with clients and proactively following up on solutions can help foster trust and ensure customer satisfaction. Continuous learning and staying up-to-date with product updates are also key to overcoming technical hurdles efficiently.

What does an associate customer engineer do?

An Associate Customer Engineer is responsible for providing technical support and solutions to customers, often working with hardware, software, or cloud-based products. They assist clients with troubleshooting, installations, and product optimizations, ensuring customers can effectively use the company's technology. Typically, they work closely with senior engineers and account teams to resolve issues and improve customer satisfaction. This entry-level role is ideal for those looking to build a career in technical support, IT, or engineering.

What are the key skills and qualifications needed to thrive as an associate customer engineer?

To thrive as an Associate Customer Engineer, you need a solid understanding of IT systems, troubleshooting skills, and a relevant technical degree or certification. Familiarity with customer support platforms, ticketing systems, and diagnostic tools such as remote desktop applications is typically required. Strong communication, problem-solving ability, and a customer-oriented mindset are crucial soft skills for success. These skills and qualities are important because they enable effective resolution of technical issues while ensuring positive customer experiences.

What is the difference between Associate Customer Engineer vs Customer Support Engineer?

AspectAssociate Customer EngineerCustomer Support Engineer
Required CredentialsBachelor's degree in engineering or related field, technical certificationsTechnical knowledge, certifications may vary, often less formal education required
Work EnvironmentOn-site and client-facing, involved in technical implementationsRemote or on-site, primarily troubleshooting and support
Employer & Industry UsageTech companies, hardware/software providers, consulting firmsIT service providers, software companies, tech support centers

The Associate Customer Engineer typically has a more technical role involving client interactions and implementation tasks, often requiring specific certifications and a background in engineering. Customer Support Engineers focus on troubleshooting, resolving technical issues, and providing ongoing support. Both roles are essential in tech industries but differ mainly in their scope of responsibilities and work environment.

What job categories do people searching Associate Customer Engineer jobs in Mount Prospect, IL look for? The top searched job categories for Associate Customer Engineer jobs in Mount Prospect, IL are:
What cities near Mount Prospect, IL are hiring for Associate Customer Engineer jobs? Cities near Mount Prospect, IL with the most Associate Customer Engineer job openings:
Associate Customer Engineer jobs near you
Infographic showing various Associate Customer Engineer job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,098 per year, or $39.5 per hour.

Associate Mechatronics Field Engineer

FANUC America Corporation

Hoffman Estates, IL • On-site

$53K - $85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Who You Are
The Associate Mechatronics Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC's and related peripheral equipment.
Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC's and related system peripheral equipment.
How It's Done
  • Provide maintenance and troubleshooting for CNC machines, including servo, spindle drives, and motor systems; investigate customer issues and perform root cause analysis, operating under the guidance of the Supervisor/Manager
  • Participate in structured training programs, including on-the-job and classroom learning
  • Support the company's commitment to exceeding customer expectations while building effective customer service skills
  • Ensure all quality-related concerns are communicated promptly to the appropriate Supervisor/Manager
  • Manage and control assigned inventory to ensure accuracy and availability Learn and follow service operations, procedures, and company policies, including accurate and timely submission of required documentation
  • Maintain and safeguard company-issued tools and equipment
  • Travel to customer sites as required, including 2-8 overnight stays per month, and ability to travel by air for training and meetings in accordance with company guidelines
  • Operate under direction of Supervisor/Manager, who provides detailed guidance and matches assignments to experience level
  • Collaborate with Supervisor/Manager to determine appropriate diagnosis, repair actions, and parts requirements, while frequently working alongside senior-level Field Service Engineers

What You Need
  • High School Diploma or GED Proven experience providing customer support preferably in a technical customer-facing role or field service environment
  • Familiarity with common electrical components such as relays, circuit breakers, sensors, and motors
  • Maintain tools and equipment while transporting parts and materials (up to 75 lbs) to customer locations
  • Strong diagnostic and problem-solving skills in identifying and resolving equipment issues
  • Ability to analyze problems, select preliminary solutions, and adapt approaches as needed
  • Ability to learn quickly and effectively apply new concepts to changing technical environments
  • Excellent communication skills, both written and verbal
  • Strong troubleshooting and diagnostic skills in CNC systems and related equipment
  • Flexibility in traveling 80% - 90% to customer sites
  • Must possess or be able to obtain a valid driver's license and maintain a personal vehicle for business use, with the ability to travel throughout the assigned service area as required

What Would Be Even Better
  • Associate's or bachelor's degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
  • Two years of relevant experience in a technical customer support or field service environment

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration-and we're excited to invite talented individuals like you to explore what's possible with us.
If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!
FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,578 - $85,948 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Flexible Benefit Dollars
  • Generous Holiday & Vacation Program

No Sponsorship will be considered for this position
Equal Opportunity Employer, including disabled and veterans

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