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Customer Success Manager Remote Jobs in Mount Prospect, IL

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

$105K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Department: Customer Success Hiring Manager: Director, Customer Success Travel: Minimal (Up to 5%) Benefits: Medical, dental, vision, HSA, FSA, 401(K), life insurance, parental leave, and ...

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Department: Customer Success Hiring Manager: Director, Customer Success Travel: Minimal (Up to 5%) Benefits: Medical, dental, vision, HSA, FSA, 401(K), life insurance, parental leave, and ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Trivium

Customer Success Manager

Chicago, IL · On-site +1

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Epiq

Customer Success Manager

Chicago, IL · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

New

Melio

Customer Success Manager

Chicago, IL · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Privy

Customer Success Manager

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

HealthJoy

Customer Success Manager

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

While we are fully remote, HealthJoy prefers candidates based in C/E timezones, due to global teams ... As a Customer Success Manager , you'll lead a designated book of business aligned to HealthJoy ...

Meltwater

Customer Success Manager

Chicago, IL · On-site +1

$80K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven ...

Canals

Customer Success Manager

Chicago, IL · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

FORM

Customer Success Manager

Chicago, IL · Remote

$85K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Manager at FORM , you will be a trusted strategic partner to the world ... Remote-first work environment. * Generous medical, dental, and vision insurance coverage. * Company ...

FORM

Customer Success Manager

Chicago, IL · Remote

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Manager at FORM , you will be a trusted strategic partner to the world ... Remote-first work environment. * Generous medical, dental, and vision insurance coverage. * Company ...

Trax

Customer Success Manager

Chicago, IL · Remote

$85K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Manager at FORM , you will be a trusted strategic partner to the world ... Remote-first work environment. * Generous medical, dental, and vision insurance coverage. * Company ...

DomainTools

Customer Success Manager

Chicago, IL · Remote

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Tractian

Customer Success Manager

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Nexthink

Senior Customer Success Manager

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Qualifications * 5+ years of experience as a Customer Success Manager working in the Software ... Hybrid work model that balances office and remote work, with structured onboarding to foster ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Mount Prospect, IL

Customer Success Manager Remote information

See Mount Prospect, IL salary details

$32.3K

$82.5K

$139.1K

How much do customer success manager remote jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success manager remote in Mount Prospect, IL is $82,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Mount Prospect, IL look for?

The top searched job categories for Customer Success Manager Remote jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Customer Success Manager Remote jobs?

Cities near Mount Prospect, IL with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,523 per year, or $39.7 per hour.

Customer Success Manager (Remote)

Aprimo

Chicago, IL • On-site, Remote

$105K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Position Title: Customer Success Manager
Location: Virtual, United States
Employment Type: Full-Time
Onsite, Remote/Flexible, or Hybrid: Remote
Department: Customer Success
Hiring Manager: Director, Customer Success
Travel: Minimal (Up to 5%)
Benefits: Medical, dental, vision, HSA, FSA, 401(K), life insurance, parental leave, and mental health resources all beginning on first day of employment. See Benefits section below for more details.
COMPANY SUMMARY:
Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the marketing resource and digital asset management space, and we deliver an innovative, industry-leading SaaS solution that changes the way companies like AT&T, National Park Foundation, Laborie, and Bank of America work, create, collaborate, and learn in order to deliver exceptional brand experiences at scale.
Aprimo helps enterprises unleash the power of their content by providing a marketing automation software and digital asset management software that manages the behind-the-scenes activities involved in marketing. Our product allows companies to manage content planning, creation and distribution all in one place, store content and media in a shared repository, and receive in-depth insights into how content performs.
Founded in 1998, Aprimo has five offices internationally, including Chicago headquarters, and offers a flexible work-from-home/remote-work policy.
Named a Leader in Digital Asset Management (DAM) and Marketing Resource Management by Forrester and winner of the 2021 Tech Cares Award for our work with Aprimo HELPS, we build on the power of our people to make an impact both in our industry and in our communities.
POSITION SUMMARY:
As a Customer Success Manager (CSM) at our SaaS company, you will play a vital role in ensuring our customers succeed and derive maximum value from our product. You will guide customers through their entire journey, from onboarding to adoption and value realization phases. By understanding their needs, you will act as a trusted advisor, ensuring they fully leverage our platform's capabilities to meet their marketing objectives.
WHAT YOU WILL BE RESPONSIBLE FOR:
  • Develop an intimate understanding of your customers' businesses, conduct health checks
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from Aprimo by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Own the customer journey through various stages:
    • Onboarding Phase:
      • Work closely with the Onboarding Specialist and lead the onboarding process for new customers, ensuring our platform's smooth and efficient implementation into their marketing ecosystem.
      • Work closely with the Account Executive (AE) to ensure a seamless handoff from the sales process to post-sales onboarding.
    • Adoption Phase:
      • Monitor and analyze customer usage patterns and behavior to identify increased adoption and engagement opportunities with our product.
      • Proactively provide guidance and support to customers to drive adoption and help them integrate our solution into their marketing strategies.
    • Value Realization Phase:
      • Collaborate with customers to understand their business goals and provide strategic insights to help them achieve measurable results using our product.
      • Conduct regular business reviews with key stakeholders, highlighting the value and ROI delivered by our solution.
  • Leverage AI tools in day-to-day work including account research, call prep, renewal analysis, and customer communications to operate with greater speed and precision across your portfolio
  • Deliver Premier Success engagements, partnering with customers to scope, plan, and execute high-value advisory sessions that drive measurable adoption and ROI outcomes
  • Additional responsibilities and duties as required

CANDIDATE QUALIFICATIONS & WHY YOU'RE A GREAT FIT FOR THE ROLE:
  • The Essentials
    • Four-year degree required.
    • Minimum of 4 years' experience demonstrable experience in a CSM role in a B2B SaaS Company.
    • Solid understanding of marketing technology and SaaS products.
    • Excellent communication and interpersonal skills to build strong relationships with customers.
    • Proven experience working with US based customers is highly desired.
    • Analytical mindset to interpret data and provide actionable insights.
    • Proven ability to foster internal/external relationships, overcome objections and motivate clients.
  • Additional Successful Qualities
    • Willingness to be on Camera.
    • Excellent organization, planning and project management skills.
    • Ability to schedule, manage and liaise daily touchpoints with Customer and Internal resources on a US/EMEA work schedule
    • Must be an independent self-starter possessing excellent time management skills and be able to manage multiple clients simultaneously
    • Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations
    • Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
    • Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative
    • Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others

APRIMO CULTURE & WHY YOU'LL LOVE WORKING HERE:
  • Aprimo offers a forward-thinking, progressive and employee-first culture that is based in both collaboration and flexibility with team members who are friendly, intelligent and enthusiastic people that are committed to the product and mission here at Aprimo.
    • With 5 offices worldwide and teams spread throughout the US, EMEA and Philippines, our multicultural teams work cross-departmentally and across continents and cultures towards a shared goal.
    • We offer a diverse environment that promotes DEI efforts, values multiple perspectives and fresh thinking and which includes Aprimo HELPS, an employee resource group (ERG) that is dedicated to giving back to our local communities
  • Through its relaxed environment, Aprimo embodies a more casual "Silicon Valley" atmosphere.
    • We have a casual dress code that allows employees to express themselves as individuals and which fosters a creative and free-thinking approach to problem solving and business solutions. And it also allows us to wear hoodies and shorts during internal meetings.
  • Unlimited PTO, flexible work schedules and all positions allowing for either entirely remote or hybrid working arrangements create a deeply rewarding work-life balance.
    • Our unlimited PTO encourages employees to take time off to un-plug, rest, and recharge.
    • With flexible work schedules, employees can attend to personal matters, such as stepping away to pick up their children from school or to get a much-needed haircut.
    • In a recent internal survey, 89% of staff cited work-life balance as being one of the most rewarding aspects of working at Aprimo!
  • Part of the key to our success is that team members are not only successful at collaboration and open communication, but that they are also given a great deal of autonomy and freedom in their own individual roles.
    • Our culture is not a micro-managing environment - rather, employees are encouraged to be self-starters, to voice new ideas, and to exercise ownership in their individual roles.
    • As such, individual team members can leave a lasting impact and footprint within the organization - in fact, our average employee tenure is 7.7 years.
  • Aprimo employs a "choose your own adventure" approach to career advancement.
    • Staff members are not siloed into roles and for many of our teams there is no set ladder that one needs to climb to achieve growth and promotion.
    • Rather, we emphasize an organic approach to career development in which employees can and do frequently transition into newly created roles within their own teams or transition into other departments based on their interests in exploring new skills and responsibilities.
    • For additional learning and development, we recently rolled out Udemy, which is an online learning platform that employees have access to and which features over 200,000 courses on a wide variety of business topics.
  • Ranked #1 in AI Metadata & Search by Forrester, Aprimo sits on the cutting-edge of technology and is paving new paths forward by incorporating AI (artificial intelligence) into our product offerings.
    • We offer generative AI in a secure environment built for brand safety and governance. Our AI-powered content operations platform, with industry leading digital asset management (DAM) software at its core, helps to optimize the creative process and improve the user experience with better search, recommendations, categorization and summarization.
    • Our AI empowers marketing teams to automate tasks, analyze data, and personalize content, ensuring scalability without sacrificing productivity.
    • AI automatically identifies asset characteristics and transforms them into words a human would search for. Translation, image alterations, personalization, and more are all streamlined by AI.
    • With our platform, marketers can efficiently produce a larger volume of content, engage customers on a personalized level, curate relevant materials, and make data-driven decisions to drive their content strategies forward.
    • Our AI offers up to 72% increase in discoverability and productivity, up to 61% reduction in production time, and up to 66% faster time to market.

APRIMO BENEFITS WE OFFER:
  • Target Compensation: Annual base salary target of $105,000 to $140,000 depending on job related knowledge, skills, and level of experience. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills and abilities, as well as internal equity, alignment with market data, or other law.
  • Bonus program that pays out quarterly
  • Competitive benefits coverage that begins on the first day of employment, and includes:
    • Medical benefits with low premiums and choice of two programs (PPO or High Deductible)
    • Dental benefits with choice of two programs (PPO or HMO)
    • Vision benefits program
    • Health savings account (HSA)
    • Flexible spending accounts (FSA) for medical care, dependent care, and commuter/transit benefits
    • 401(K) savings plan that matches the first 4% of compensation at 100%, and the next 2% at 50%
    • Basic life insurance covered at 100% and twice the base salary, with additional voluntary/optional coverage available
    • Disability insurance covered at 100% for 10 weeks for short term disability and covered at 50% for long term disability
    • For both biological and adoptive parents, maternity leave is paid at 100% for up to twelve weeks and paternity leave is paid at 100% for six weeks
    • Employee Assistance Program (EAP) that provides employees with mental health resources and therapy consulting

PHYSICAL REQUIREMENTS:
  • Must be able to remain in stationary position, often standing or sitting for prolonged periods and performing sedentary work that primarily involves sitting/standing
  • Must be able to move about to accomplish tasks or moving from one worksite to another
  • Must be able to perform light physical work that includes lifting or moving objects up to 20 lbs. or medium work that includes moving objects up to 50 pounds on occasion
  • Must be able to communicate with others to exchange information, including conveying detailed or important spoken instructions to others accurately, loudly, or quickly
  • Must possess the ability to receive detailed information through oral communication at normal speaking levels
  • Must be able to repeat motions that may include the wrists, hands and/or fingers (i.e., repeated typing, etc.)
  • The worker is required to have close visual awareness to perform an activity and to assess the accuracy, neatness and thoroughness of the work assigned, such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.

EEO STATEMENT:
Aprimo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identification, national origin, age, disability or genetics. In addition to federal law requirements, Aprimo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA STATEMENT:

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