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Associate Customer Engineer Jobs in Russell, IL (NOW HIRING)

AI Operations Associate

Mundelein, IL · On-site

$90K - $110K/yr

Partner closely with engineering to design, launch, and refine new AI workflows and get them into production quickly. * Own customer onboarding and success for the workflows you build -- shortening ...

Customer Service Representative

Waukegan, IL · On-site

$15.25 - $20.75/hr

When you partner with Quill, as a customer or as an associate, every workday is more rewarding ... Management, Engineering, and external vendors, the team helps improve customers' s experience ...

Quality Engineer

Vernon Hills, IL · On-site

$70K - $90K/yr

Our eight North American divisions serve a global customer base with a commitment to continuous ... Associates 2 year degree in Quality Engineering preferred. * 3+ years experience in quality and/or ...

Quality Engineer

Vernon Hills, IL · On-site

$70K - $90K/yr

Our eight North American divisions serve a global customer base with a commitment to continuous ... Associates 2 year degree in Quality Engineering preferred. * 3+ years experience in quality and/or ...

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Associate Customer Engineer information

See Russell, IL salary details

$40K

$79.7K

$127.4K

How much do associate customer engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for associate customer engineer in Russell, IL is $79,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $91,700.00 per year, depending on experience, location, and employer.

What does an associate customer engineer do?

An Associate Customer Engineer is responsible for providing technical support and solutions to customers, often working with hardware, software, or cloud-based products. They assist clients with troubleshooting, installations, and product optimizations, ensuring customers can effectively use the company's technology. Typically, they work closely with senior engineers and account teams to resolve issues and improve customer satisfaction. This entry-level role is ideal for those looking to build a career in technical support, IT, or engineering.

What are the key skills and qualifications needed to thrive as an associate customer engineer?

To thrive as an Associate Customer Engineer, you need a solid understanding of IT systems, troubleshooting skills, and a relevant technical degree or certification. Familiarity with customer support platforms, ticketing systems, and diagnostic tools such as remote desktop applications is typically required. Strong communication, problem-solving ability, and a customer-oriented mindset are crucial soft skills for success. These skills and qualities are important because they enable effective resolution of technical issues while ensuring positive customer experiences.

What are some common challenges faced by an associate customer engineer when supporting clients, and how can they be effectively addressed?

Associate Customer Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines and communicating technical solutions to non-technical clients. Success in this role requires strong problem-solving skills, adaptability, and the ability to collaborate closely with both internal engineering teams and external customers. Building rapport with clients and proactively following up on solutions can help foster trust and ensure customer satisfaction. Continuous learning and staying up-to-date with product updates are also key to overcoming technical hurdles efficiently.

What is the difference between Associate Customer Engineer vs Customer Support Engineer?

AspectAssociate Customer EngineerCustomer Support Engineer
Required CredentialsBachelor's degree in engineering or related field, technical certificationsTechnical knowledge, certifications may vary, often less formal education required
Work EnvironmentOn-site and client-facing, involved in technical implementationsRemote or on-site, primarily troubleshooting and support
Employer & Industry UsageTech companies, hardware/software providers, consulting firmsIT service providers, software companies, tech support centers

The Associate Customer Engineer typically has a more technical role involving client interactions and implementation tasks, often requiring specific certifications and a background in engineering. Customer Support Engineers focus on troubleshooting, resolving technical issues, and providing ongoing support. Both roles are essential in tech industries but differ mainly in their scope of responsibilities and work environment.

What cities near Russell, IL are hiring for Associate Customer Engineer jobs?

Cities near Russell, IL with the most Associate Customer Engineer job openings:

Infographic showing various Associate Customer Engineer job openings in Russell, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $79,747 per year, or $38.3 per hour.

Associate Engineer (32182)

UCC Environmental

Libertyville, IL

$72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago


Job description

Join UCC Environmental, a leader in sustainable technology solutions:

Looking for a career where your work has real impact? At UCC Environmental, you’ll join a company built on solving complex industrial challenges while advancing sustainable solutions for air, water, and solids handling around the world.

We’re a privately held, family-owned business with more than a century of experience supporting mission-critical industries. Our teams work with utility power providers and heavy industrial customers globally, delivering innovative solutions in environmental compliance, material handling, and high-performance aftermarket technologies.

At UCC Environmental, you’ll collaborate with a diverse, global team that values technical expertise, problem-solving, and long-term customer relationships. With continued growth across North America, EMEA, and Asia-Pacific, we offer opportunities to contribute meaningfully to an expanding international business.

Headquartered in Waukegan, Illinois, UCC owns and operates sales, manufacturing, assembly, and warehousing facilities across the United States, Canada, Germany, India, and China. If you're looking for a place where your ideas matter, your work has purpose, and your career can grow alongside a global organization, UCC Environmental could be the right fit!

The ideal candidate will have demonstrated capabilities in collaborating with others to perform engineering tasks within a team environment. Work experience with a privately held company will be beneficial.

Position Description:

The Associate Engineer performs work in various departments to learn the activities and gain basic knowledge of Systems Engineering, Sales Engineering, Field Service, Product Management and Supply Chain.  Upon completion of a one-year training rotation, placement will be made in one of the engineering departments based on interest and business needs.

Primary Duties and Responsibilities:

  • Utilizing engineering guidelines and under the direction of a Sr. Engineer, learns and reviews mechanical systems to support ash handling requirements of the contract.
  • Assists in the development of required contract drawings coordinating with the Electrical, Structural, and Piping/Conveyor Design Departments.
  • Assists in other departments such as Supply Chain, Sales and/or Field Services as assigned.  May also be on-site for installations in the field.
  • Performs technical tasks as applicable and as directed.

Knowledge, Skills, and Abilities:

  • Bachelor’s degree in engineering (preferably Mechanical, Chemical, Structural, Electrical Engineering)
  • Recent college graduate with work experience or internships in the field of engineering
  • Ability to learn and adapt quickly
  • Strong attention to detail and organizational skills
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Word and Excel

Essential Physical Abilities:

  • Ability to sit or stand at a desk using a computer 80% of the time.

Core Values and Beliefs

Must be aligned with Core Values and Beliefs that drive UCC’s existing corporate culture.

  • People – we trust and invest in our people, unlocking their full potential and they always come first
  • Teamwork – we respect others and create a collaborative working environment of inclusion and inspiration
  • Integrity – we are truthful and respectful to customers, employees, community and suppliers
  • Customer Satisfaction – we keep existing customers by delivering exceptional customer service
  • Innovative –we encourage resourceful problem solving in the face of adversity

Compensation and Benefits

Base Pay Range: $72,500 annual pay

Benefits:     Insurance:     Medical, Dental, Life, Disability, Employee Assistance Programs and Voluntary Options such as Vision, HSA, FSA (Medical, Dental, Vision and Dependent Care), Accident, Identity Theft, Legal coverage

  • Retirement: 401(k) with up to 4% company match, Pre-Tax and Roth Options, and discretionary Annual Profit-Sharing contribution
  • Time Off: 10 days of Vacation, Vacation Purchase Plan up to 10 days purchased per year, 5 days of Sick and 10 Holidays, Parental Leave, FMLA
  • Miscellaneous: Student Debt Assistance, Tuition Reimbursement, Certification and License Reimbursement, Personalized Professional Development Plans and Career Path Options.

How to Apply:

If interested in this position, please apply online via our website at https://uccenvironmental.com/careers/ and select Explore Current Openings to apply for this position online.

UCC Environmental is an Equal Opportunity Employer: Disability/Veteran. If you have difficulty applying for this job online, by e-mail, or need accommodations, please call us at 847-473-5900 and ask for Human Resources.