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Associate Customer Engineer Jobs in Wisconsin (NOW HIRING)

Flambeau, Inc.

Project Engineer

Baraboo, WI

Obtain information from the appropriate manufacturing, quality, internal engineering, customer engineering, purchasing, and sales associates to provide the optimum proposal to the customer. Perform ...

FLAMBEAU, Inc.

Project Engineer

Baraboo, WI · On-site

Essential Duties : • Obtain information from the appropriate manufacturing, quality, internal engineering, customer engineering, purchasing, and sales associates to provide the optimum proposal to ...

KOHLER

Customer Service Supervisor

Kohler, WI · On-site

Analyze customer feedback to uncover associate performance opportunities, customer needs, and ... Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product ...

Kohler Co.

Customer Service Supervisor

Kohler, WI

Analyze customer feedback to uncover associate performance opportunities, customer needs, and ... Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product ...

Kohler Co.

Customer Service Supervisor

Kohler, WI

Analyze customer feedback to uncover associate performance opportunities, customer needs, and ... Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

Analyze customer feedback to uncover associate performance opportunities, customer needs, and ... Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product ...

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Associate Customer Engineer information

What are some common challenges faced by an associate customer engineer when supporting clients, and how can they be effectively addressed?

Associate Customer Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines and communicating technical solutions to non-technical clients. Success in this role requires strong problem-solving skills, adaptability, and the ability to collaborate closely with both internal engineering teams and external customers. Building rapport with clients and proactively following up on solutions can help foster trust and ensure customer satisfaction. Continuous learning and staying up-to-date with product updates are also key to overcoming technical hurdles efficiently.

What does an associate customer engineer do?

An Associate Customer Engineer is responsible for providing technical support and solutions to customers, often working with hardware, software, or cloud-based products. They assist clients with troubleshooting, installations, and product optimizations, ensuring customers can effectively use the company's technology. Typically, they work closely with senior engineers and account teams to resolve issues and improve customer satisfaction. This entry-level role is ideal for those looking to build a career in technical support, IT, or engineering.

What are the key skills and qualifications needed to thrive as an associate customer engineer?

To thrive as an Associate Customer Engineer, you need a solid understanding of IT systems, troubleshooting skills, and a relevant technical degree or certification. Familiarity with customer support platforms, ticketing systems, and diagnostic tools such as remote desktop applications is typically required. Strong communication, problem-solving ability, and a customer-oriented mindset are crucial soft skills for success. These skills and qualities are important because they enable effective resolution of technical issues while ensuring positive customer experiences.

What is the difference between Associate Customer Engineer vs Customer Support Engineer?

AspectAssociate Customer EngineerCustomer Support Engineer
Required CredentialsBachelor's degree in engineering or related field, technical certificationsTechnical knowledge, certifications may vary, often less formal education required
Work EnvironmentOn-site and client-facing, involved in technical implementationsRemote or on-site, primarily troubleshooting and support
Employer & Industry UsageTech companies, hardware/software providers, consulting firmsIT service providers, software companies, tech support centers

The Associate Customer Engineer typically has a more technical role involving client interactions and implementation tasks, often requiring specific certifications and a background in engineering. Customer Support Engineers focus on troubleshooting, resolving technical issues, and providing ongoing support. Both roles are essential in tech industries but differ mainly in their scope of responsibilities and work environment.

What are the most commonly searched types of Customer Engineer jobs in Wisconsin? The most popular types of Customer Engineer jobs in Wisconsin are:
What are popular job titles related to Associate Customer Engineer jobs in Wisconsin? For Associate Customer Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Associate Customer Engineer jobs in Wisconsin look for? The top searched job categories for Associate Customer Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Associate Customer Engineer jobs? Cities in Wisconsin with the most Associate Customer Engineer job openings:
Associate Customer Engineer jobs near you

Associate Software Engineer

J. J. Keller & Associates

Neenah, WI • On-site

Full-time

Posted 16 days ago

Job description

Requisition #: 20802
Functional Area: Software Development
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Standard Business Hours
Position Summary
J. J. Keller has an exciting opportunity for an Associate Software Engineer to help build, enhance, and support software applications and digital solutions that deliver value to our customers and business. This role contributes to all phases of the software development life cycle by analyzing requirements, writing and testing code, troubleshooting issues, documenting solutions, and supporting application releases. The Associate Software Engineer partners with developers, business stakeholders, and technical support teams to implement enhancements, resolve production issues, and continuously improve application performance and user experience. The role emphasizes code quality, security-focused development practices, continuous improvement, and ongoing professional growth within an agile technology environment.
Job Responsibilities
  • Performs assigned programming tasks related to new development or maintenance on assigned websites or applications.
  • Analyzes user needs and impact to other site areas to determine technical requirements of assigned tasks.
  • Promotes strong quality practices by performing unit testing and providing appropriate level of support for user acceptance testing, as needed.
  • Follows secure coding guidelines as directed and begins incorporating basic security-by-design concepts into development work.
  • Demonstrates awareness of common OWASP security risks and learns how to avoid them through coding best practices and code reviews.
  • Maintains accurate technical documentation for assigned programming projects.
  • Acts as a support resource for the technical support staff to ensure that customer-reported issues are being addressed in an efficient and accurate manner.
  • Develops and maintains a solid understanding of the technology tools and trends and remains current in new technology developments and their potential impact on the department.
  • Performs other duties as assigned.

Qualifications
Experience & Education
  • Prior PC/Internet based software or web development experience preferred.
  • Basic knowledge of the Software Development Life Cycle (SDLC).
  • Associate's degree in a Computer Science or technology-related field.
  • In lieu of degree, may consider a combination of education and related work experience.

Other Skills/Qualifications
  • Strong problem solving skills.

Internal J. J. Keller experience requirements may vary from those for external candidates, with consideration given to demonstrated performance, institutional knowledge, and career progression within the organization.
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices or customer sites may also be required, depending on assignment.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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