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Associate Customer Engineer Jobs in Wisconsin (NOW HIRING)

Flambeau, Inc.

Project Engineer

Baraboo, WI

Obtain information from the appropriate manufacturing, quality, internal engineering, customer engineering, purchasing, and sales associates to provide the optimum proposal to the customer. Perform ...

FLAMBEAU, Inc.

Project Engineer

Baraboo, WI · On-site

Essential Duties : • Obtain information from the appropriate manufacturing, quality, internal engineering, customer engineering, purchasing, and sales associates to provide the optimum proposal to ...

CSM Corporation

Engineering Associate

Waukesha, WI · On-site

$19 - $22/hr

... with the Chief Engineer to understand preventive maintenance, equipment repairs, routine ... Attention to detail, customer focused and the ability to perform job duties in a fast paced ...

CSM

Engineering Associate

Waukesha, WI · On-site

... with the Chief Engineer to understand preventive maintenance, equipment repairs, routine ... Attention to detail, customer focused and the ability to perform job duties in a fast paced ...

Oshkosh Corporation

Customer Care Associate

Appleton, WI · On-site

$42K - $64K/yr

... engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more ... The Customer Care Associate supports customer service operations by handling administrative tasks ...

Oshkosh Corporation

Customer Care Associate

Freedom, WI · On-site

$42K - $64K/yr

... engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more ... The Customer Care Associate supports customer service operations by handling administrative tasks ...

Eaton

Associate Quality Engineer

South Milwaukee, WI · On-site

$59K - $86K/yr

The Associate Quality Engineer is responsible for reviewing the daily in process metrics such as ... customers. * Review daily quality in-process metrics to determine team priorities like internal ...

Oshkosh Corporation

Customer Care Associate

Appleton, WI · On-site

$42K - $64K/yr

... engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more ... The Customer Care Associate supports customer service operations by handling administrative tasks ...

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All JobsAssociate Customer Engineer JobsAssociate Customer Engineer Jobs in Wisconsin

Associate Customer Engineer information

What does an associate customer engineer do?

An Associate Customer Engineer is responsible for providing technical support and solutions to customers, often working with hardware, software, or cloud-based products. They assist clients with troubleshooting, installations, and product optimizations, ensuring customers can effectively use the company's technology. Typically, they work closely with senior engineers and account teams to resolve issues and improve customer satisfaction. This entry-level role is ideal for those looking to build a career in technical support, IT, or engineering.

What are the key skills and qualifications needed to thrive as an associate customer engineer?

To thrive as an Associate Customer Engineer, you need a solid understanding of IT systems, troubleshooting skills, and a relevant technical degree or certification. Familiarity with customer support platforms, ticketing systems, and diagnostic tools such as remote desktop applications is typically required. Strong communication, problem-solving ability, and a customer-oriented mindset are crucial soft skills for success. These skills and qualities are important because they enable effective resolution of technical issues while ensuring positive customer experiences.

What are some common challenges faced by an associate customer engineer when supporting clients, and how can they be effectively addressed?

Associate Customer Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines and communicating technical solutions to non-technical clients. Success in this role requires strong problem-solving skills, adaptability, and the ability to collaborate closely with both internal engineering teams and external customers. Building rapport with clients and proactively following up on solutions can help foster trust and ensure customer satisfaction. Continuous learning and staying up-to-date with product updates are also key to overcoming technical hurdles efficiently.

What is the difference between Associate Customer Engineer vs Customer Support Engineer?

AspectAssociate Customer EngineerCustomer Support Engineer
Required CredentialsBachelor's degree in engineering or related field, technical certificationsTechnical knowledge, certifications may vary, often less formal education required
Work EnvironmentOn-site and client-facing, involved in technical implementationsRemote or on-site, primarily troubleshooting and support
Employer & Industry UsageTech companies, hardware/software providers, consulting firmsIT service providers, software companies, tech support centers

The Associate Customer Engineer typically has a more technical role involving client interactions and implementation tasks, often requiring specific certifications and a background in engineering. Customer Support Engineers focus on troubleshooting, resolving technical issues, and providing ongoing support. Both roles are essential in tech industries but differ mainly in their scope of responsibilities and work environment.

What are the most commonly searched types of Customer Engineer jobs in Wisconsin?

The most popular types of Customer Engineer jobs in Wisconsin are:

What are popular job titles related to Associate Customer Engineer jobs in Wisconsin?

For Associate Customer Engineer jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Associate Customer Engineer jobs in Wisconsin look for?

The top searched job categories for Associate Customer Engineer jobs in Wisconsin are:

What cities in Wisconsin are hiring for Associate Customer Engineer jobs?

Cities in Wisconsin with the most Associate Customer Engineer job openings:

Associate Customer Engineer jobs near you

Associate Customer Service Representative B2C - $500 Sign on Bonus!

Kohler Co.

Kohler, WI • On-site

$20 - $21/hr

Full-time, Part-time

Posted 21 days ago

Job description

Associate Customer Service Representative B2C - $500 Sign on Bonus!
Work Mode: Remote
Location:Remote- Kohler, WI (must live within 150 miles of 53044 - Sheboygan, WI)
Training Class Start Date: September 14, 2026
$500 Sign on Bonus!
Opportunity
As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations.
Specific Responsibilities
Functional Skills
  • Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action.
  • Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel.
  • Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products.
  • Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.
  • Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books.
  • Gain knowledge of all Kohler and Sterling products and the associated warranties associated.
  • Read and understand technical publications, diagrams, and specification documents.
  • Excellent interpersonal and communication skills.
  • Track orders, provide availability, and other shipping information.
  • Up sell Kohler and Sterling products and accessories as appropriate.
  • Assist with implementing procedures to maximize up-time and phone coverage.
  • Track trends in product variations and report to engineering and quality as appropriate.
  • Participate in department initiatives as needed.
  • Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution.
  • Meet or exceed balanced scorecard metrics & maintain acceptable attendance record.

Skills/Requirements
  • High school diploma or GED required, advanced degree preferred but not required.
  • 1+ years of customer service experience required, preferably in a call center environment.
  • Previous computer experience is necessary to be successful in this position.

Work from home requirements: Equipment provided!
  • The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.
  • Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.
  • Have a separate confidential and distraction free workspace with no background noises
  • Training Class hours are Full-Time: Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. CST. Break and lunch times will be scheduled.
  • Post-Training, Full and Part-Time Shifts are available. Part-time hours are 34-36 hours/week after training, Full-time hours are 40 hours/week after training.

#LI-Remote
#LI-KS1
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly rate for this position is $20/hr. or $21/hr. for French or Spanish bilingual proficiency.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

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