Associate Business Process Analyst Jobs in Delaware

Shape the future of Chase's Open Banking team by driving customer value, removing barriers to success, and exceeding expectations. Join our dynamic team and make a meaningful impact in shaping the direction of a new revenue-generating business within JPMorganChase.

As a Senior Associate in Business Intelligence, you will contribute to the development of market, competitive, and customer intelligence for Open Banking. You will own defined analytics deliverables and workstreams while supporting cross-functional teams and senior leaders to drive business strategy, ensure compliance, and deliver exceptional client service.

The Chase Open Banking team is committed to empowering customers to share their financial data securely and transparently within the open banking ecosystem. We enable customers to access their financial data and maintain control and visibility when sharing it with the apps and companies they choose.

Job Responsibilities:

• Own the insight narrative and business interpretation for dashboards and decision tools in partnership with Data and Analytics teams.
• Own data aggregation for Open Banking performance reporting by aligning sources, reconciling metrics across systems, and ensuring consistent KPI definitions.
• Translate analytical findings into actionable business recommendations, including backlog prioritization and identification of growth opportunities.
• Contribute to external market and competitive intelligence by synthesizing industry trends, ecosystem dynamics, and competitor activity.
• Own components of customer segmentation and use case prioritization, delivering analyses that inform Open Banking growth and product decisions.
• Prepare and deliver data-driven insights on usage patterns, value drivers, risks, and opportunities for leadership audiences.
• Collaborate across lines of business to assess analytics needs, ensuring consistency and avoiding duplication where possible.
• Develop clear, compelling narratives from complex data to support strategy governance and execution.
• Uphold strong risk management, ethical leadership, and adherence to firmwide standards.
• Foster a culture of accountability, engagement, and high performance within the team, promoting diversity and inclusion.

Required Qualifications, Capabilities, and Skills:

• 3+ years of experience in business intelligence, analytics, strategy, or data-driven decision support within financial services.
• Demonstrated ability to translate data and analytics into business insights and operational recommendations, independently and as part of a team.
• Understanding of market intelligence, customer analytics, and product insight generation.
• Experience supporting dashboard development and executive-ready narratives.
• Proven ability to partner with data, technology, and business teams to deliver results in a matrix environment.
• Strong written and verbal communication skills.
• Sound judgement, discretion, and decision-making skills.
• Collaborative mindset and strong interpersonal skills.
• Bachelor's degree required.

Note: This role requires five days in the office (Monday-Friday). Hybrid is not available for this position. Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans