Assistant To Program Director Jobs in Worcester, MA

Position Summary:
The Early Intervention Assistant Program Director supports the overall management, supervision, and daily operations of the Early Intervention (EI) Program in collaboration with the Program Director. This position provides direct leadership to team members, ensures compliance with all regulatory and agency standards, and helps maintain high-quality, family-centered services. The Assistant Director acts as a key member of the leadership team and assumes administrative oversight in the absence of the Program Director.
Key Responsibilities:
Program Oversight & Administration
• Oversee day-to-day program operations in collaboration with the Program Director.
• Maintain program compliance with all Department of Public Health (DPH) regulations, Early Intervention Operational Standards, and agency policies.
• Ensure timely completion of all required program documentation and reporting.
• Monitor team caseloads to ensure DPH timelines and productivity requirements are met.
• Support administrative functions, including billing reconciliation, consult management, and fundraising or outreach activities.
• Participate in and co-facilitate Parent Advisory Council meetings and community outreach events.
• Assume program leadership responsibilities in the Program Director's absence.
Staff Supervision & Development
• Provide direct supervision, coaching, and mentoring to Early Intervention Specialists and team members.
• Conduct or co-facilitate team meetings, peer reviews, and professional development sessions.
• Oversee onboarding and training for new staff during their onboarding period.
• Conduct or assist with annual performance evaluations for assigned staff.
• Support staff in the Certified Early Intervention Specialist (CEIS) credentialing process.
• Foster a positive, collaborative, and supportive team environment.
Service Provision & Clinical Support
• Participate in service delivery activities as needed to support program operations.
• May carry a small caseload (up to 15% productivity) to maintain clinical expertise and meet program needs.
• Provide supervision during direct service delivery to ensure clinical quality and adherence to best practices.
• Promote family-centered, developmentally appropriate services in alignment with Early Intervention philosophy.
Leadership & Collaboration
• Partner with the Program Director and leadership team to support strategic planning, quality improvement initiatives, and operational goals.
• Represent the program and agency at meetings, trainings, and community events.
• Contribute to program evaluation, policy development, and implementation of best practices.
Core Competencies:
• Leadership & Supervision: Guides and supports staff in achieving excellence and professional growth.
• Communication: Demonstrates clear, respectful, and professional communication with staff, families, and partners.
• Adaptability: Responds effectively to shifting priorities, caseloads, and program demands.
• Collaboration: Promotes teamwork and effective partnerships across disciplines and programs.
• Clinical Knowledge: Applies sound understanding of child development, family systems, and EI service models.
• Organization & Accountability: Manages multiple tasks, meets deadlines, and ensures quality outcomes.
• Cultural Responsiveness: Demonstrates sensitivity and respect for diverse backgrounds and family dynamics.
Required Qualifications:
• Must meet educational and credentialing requirements outlined in the Massachusetts Early Intervention Operational Standards.
• Certified Early Intervention Specialist (CEIS) or currently in process of certification (pending DPH approval).
• Minimum of five (5) years of Early Intervention experience.
• Demonstrated leadership, supervisory, and mentoring skills.
• Strong organizational, communication, and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• CPR/First Aid Certified (or ability to obtain certification within designated timeframe).
• Valid driver's license, reliable transportation, and willingness to travel extensively.
Preferred Qualifications:
• Prior experience in staff supervision or program coordination within an Early Intervention or human services setting.
• Experience managing compliance, documentation, and operational processes.
• Bilingual or multilingual proficiency.
Working Conditions & Physical Requirements:
• This position requires frequent travel to agency sites, homes, and community settings, as well as regular attendance at meetings, trainings, and outreach events.
• Requires prolonged periods of driving, computer, tablet, and phone use for communication, documentation, and remote supervision.
• The Asst. Program Director must be able to enter and work within a variety of home and community environments, including those with potential physical or environmental challenges such as stairs, limited accessibility, pets, and varying temperature conditions.
• The role may involve periods of sitting, standing, walking, bending, and reaching during site visits, home visits, or training sessions.
• May require occasional lifting, pushing, or pulling of up to 40 pounds, such as program materials, adaptive equipment, or office supplies.
• Must be able to respond quickly and effectively in the field as needed to support staff or families, including navigating unpredictable or non-traditional environments.
• Workload and travel demands may fluctuate, requiring flexibility and adaptability to program and community needs.
• Must be able to participate in professional development activities and maintain professional licensure and/or certification as required by Early Intervention standards.