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Assistant Timeshare Call Center Jobs in Riverside, CA

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Assistant Timeshare Call Center information

What is the difference between Assistant Timeshare Call Center vs Customer Service Representative?

AspectAssistant Timeshare Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in sales and communicationHigh school diploma; customer service skills training
Work EnvironmentCall center setting, sales-focusedVarious settings including retail, call centers, or office environments
Employer & Industry UsageTimeshare companies, vacation industryBroad range of industries including retail, telecom, hospitality
Common Search & ComparisonOften compared for sales and communication roles in timeshare industryCompared for general customer support roles across industries

The Assistant Timeshare Call Center role is specialized in sales and timeshare product knowledge within a call center environment, often requiring specific training. Customer Service Representatives have a broader scope, handling various customer inquiries across multiple industries. While both roles involve communication skills, the Assistant Timeshare Call Center focuses more on sales and timeshare-specific interactions, making it a more niche position.

What are the most commonly searched types of Timeshare Call Center jobs in Riverside, CA?

The most popular types of Timeshare Call Center jobs in Riverside, CA are:

What are popular job titles related to Assistant Timeshare Call Center jobs in Riverside, CA?

For Assistant Timeshare Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Assistant Timeshare Call Center jobs in Riverside, CA look for?

The top searched job categories for Assistant Timeshare Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Assistant Timeshare Call Center jobs?

Cities near Riverside, CA with the most Assistant Timeshare Call Center job openings:

Assistant Timeshare Call Center jobs near you
Infographic showing various Assistant Timeshare Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Service Business Development Center (BDC) Representative

Jeep, Chrysler, Dodge of Ontario

Ontario, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

The Service Business Development Center (BDC) Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries and service requests. In addition, he or she performs clerical and administrative duties for the  Service department.

Job Location is in Fontana, California
The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.


  • Answer inbound service calls promptly and professionally in accordance with company standards and customer service expectations.
  • Schedule, confirm, reschedule, and follow up on service appointments for multiple dealership locations.
  • Respond to customer inquiries received through phone calls, emails, text messages, and online service requests.
  • Assist customers with questions regarding maintenance, repairs, recalls, service campaigns, parts availability, and dealership processes.
  • Coordinate with service advisors, parts departments, warranty administrators, and management to ensure accurate communication and appointment handling.
  • Perform outbound follow-up calls regarding declined services, missed appointments, maintenance reminders, parts arrivals, and customer satisfaction.
  • Work in a performance-driven environment while consistently meeting daily productivity, appointment-setting, outbound call, and customer communication goals.
  • Manage high call volumes while maintaining professionalism, accuracy, and exceptional customer service standards.
  • Support online and digital customers by converting inquiries into scheduled appointments.
  • Maintain accurate customer records, appointment notes, and communication logs within dealership software systems.
  • Address customer concerns professionally and escalate issues to management when necessary.
  • Contribute to customer retention efforts by maintaining consistent follow-up practices that encourage repeat and referral business.
  • Maintain confidentiality of customer, employee, and company information at all times.
  • Stay informed on dealership procedures, manufacturer programs, service processes, and product updates.
  • Support additional administrative and operational tasks as assigned by management.
     

  • Automotive service experience is a plus, but not required.
  • Previous customer service, call center, BDC, receptionist, administrative, or dealership experience preferred.
  • Strong verbal communication skills with professional phone etiquette.
  • Excellent customer service, relationship-building, and conflict-resolution abilities.
  • Ability to multitask and manage high call volumes in a fast-paced environment.
  • Strong organizational skills with attention to detail, follow-through, and time management.
  • Ability to prioritize tasks and adapt in a performance-driven environment.
  • Ability to consistently achieve daily KPI’s, including appointment-setting, outbound call volume, customer contact, and productivity goals.
  • Basic computer proficiency, including Microsoft Office and dealership software systems.
  • Ability to quickly learn dealership processes, service procedures, and scheduling platforms.
  • Positive, team-oriented, and customer-focused attitude.
  • Self-motivated, dependable, and able to work independently with minimal supervision.
  • Professional appearance and strong work ethic.
  • Previous phone sales, appointment setting, or internet lead management experience is a plus.
  • Bilingual communication skills are a plus.
     

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