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Assistant Tech Jobs in Edmonton, AB (NOW HIRING)

WCB Alberta

IT Specialist III

Edmonton, AB · On-site

CA$110K/yr

You will provide input that will assist management in making tactical and strategic decisions in support of business and technology initiatives at the WCB, as well as research and evaluate processes ...

LASIK MD

Surgical Assistant

Edmonton, AB · On-site

You will become a specialist ofthe tools and technologies used in intraocular procedures. * You are the person the surgeon relies on to prepare the room and its tools before the procedures. * You ...

FLINT Corp.

IT Business Analyst

Sherwood Park, AB

As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... The purpose of the TRAITS Survey tool is to assist FLINT in understanding the behaviors of ...

LASIK MD

Clinical Assistant

Edmonton, AB

CLINICAL ASSISTANT | Edmonton South, AB Working in a LASIK MD clinic (an affiliated entity of ... You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an ...

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Assistant Tech information

What are the key skills and qualifications needed to thrive as an assistant tech?

To thrive as an Assistant Tech, you need a basic understanding of technical procedures, troubleshooting abilities, and often a high school diploma or relevant certification. Familiarity with common diagnostic tools, maintenance software, and industry-specific equipment is typically required. Strong attention to detail, communication skills, and the ability to follow instructions make candidates stand out in this support role. These skills ensure efficient technical support, minimize downtime, and contribute to the smooth operation of technical environments.

What does an assistant tech do?

An Assistant Tech, short for Assistant Technician, supports senior technicians and engineers by performing routine maintenance, troubleshooting, and repairs on equipment or systems. Their duties often include preparing tools, following instructions for installations or upgrades, and documenting work completed. Assistant Techs play a crucial role in ensuring operations run smoothly by assisting with both preventative and corrective maintenance tasks. This role is common in industries such as healthcare, IT, manufacturing, and automotive. They typically work under supervision, gaining valuable hands-on experience to advance their technical skills.

What is the difference between Assistant Tech vs Technician?

AspectAssistant TechTechnician
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; technical certifications often preferred
Work EnvironmentAssist with technical tasks under supervision, often in retail or support settingsPerform hands-on repairs, maintenance, and troubleshooting in labs, workshops, or field
Employer & Industry UsageCommon in retail, customer support, and entry-level tech rolesFound in manufacturing, IT, electronics, and technical service industries

Assistant Tech roles typically involve supporting technical staff and performing basic tasks, while Technicians handle more complex repairs and maintenance independently. Both roles require technical knowledge, but Technicians usually have more specialized training and responsibilities.

What is the role of an assistant technician?

An assistant technician supports technical staff by performing routine maintenance, troubleshooting equipment, and assisting with installations or repairs. They often work under supervision, use tools and diagnostic software, and may need basic certifications or technical training to perform their duties effectively.

What is the job of a assistant tech?

An assistant tech provides technical support by troubleshooting hardware and software issues, setting up equipment, and assisting with network or system maintenance. They often work under the supervision of IT professionals and may need basic knowledge of computer systems, tools, and certifications like CompTIA A+.

What are the most common challenges faced by assistant techs in a fast-paced work environment?

Assistant Techs often encounter challenges such as managing multiple tasks simultaneously, adapting quickly to new technologies, and maintaining strong attention to detail while under time constraints. In busy settings, it's essential to communicate effectively with team members, prioritize tasks, and remain organized to ensure all technical support duties are completed efficiently. Developing good time-management skills and staying proactive in resolving issues can help Assistant Techs thrive in fast-paced environments.
What are the most commonly searched types of Tech jobs in Edmonton, AB? The most popular types of Tech jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Assistant Tech jobs? Cities near Edmonton, AB with the most Assistant Tech job openings:
Assistant Tech jobs near you

IT Specialist III

WCB Alberta

Edmonton, AB • On-site

CA$110K/yr

Full-time

Posted 17 days ago

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB atCareers - WCB Alberta

Job Title:

IT Specialist III

Job Type:

Permanent / Full time

Job Location:

Edmonton, Alberta

IT Specialist III
Business Technology Services

Edmonton, AB

Permanent, Full Time

Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. You will be expected to focus on the WCB Windows distributed environment; proactively perform system management and deployment, provide technical expertise to resolve and prevent issues or problems. You will ensure that the stability, reliability, and availability of the environments are maintained with a Security focused mindset. You will provide input that will assist management in making tactical and strategic decisions in support of business and technology initiatives at the WCB, as well as research and evaluate processes, technology, and best practices to ensure ongoing service delivery and continuous improvement.

Your responsibilities:

  • Be able to perform as primary support, maintenance, and administration for WCB Enterprise Applications and Cloud based environments.
  • Be able to perform as secondary support, maintenance, and administration for WCB Enterprise Applications.
  • Liaise with BTS and Business teams, to identify causes of problem tickets through the sharing of knowledge and processes.
  • Identify and assist in the creation of ACS processes, which will enable you to contribute to support of the business.
  • Participation in the planning and support of ACS projects and initiatives through continuous feedback and research.
  • Identify trends, process and technology improvements, and training issues to senior staff.
  • Plan, coordinate, and lead ACS projects and/or initiatives.
  • Installation of software in the environment, adhering to change management practices.
  • Prepare system and environment documentation as per standards.
  • Troubleshoot, and problem solve, hardware and software related issues
  • Resolve IT-related questions or problems, via problem tickets.
  • Liaise with service desk to reduce problem tickets through the transfer of knowledge and processes.
  • Identify learning and cross training opportunities within IS.
  • As an IT professional you may be contacted outside of regular business hours for response to emergency situation. This includes being on-call 24 x 7 rotation, as well as emergency escalation.
  • Support for Windows server infrastructure not handled by the Help Desk.
  • Maintenance and support of IT Infrastructure.
  • Proactively review ACS Service offerings. Identify and implement process improvements.
  • Research and evaluate processes, technology and best practices to ensure ongoing service delivery improvements.
  • Proactive role in ensuring BTS SLA's and OLA's are met or exceeded while maintaining superior customer satisfaction.
  • Participate in Critical Incident and Response Plans as ACS technical representative.

Your experience and skills:

  • Graduate from a recognized university or institute of technology in a computer related discipline.
  • Demonstrates commitment to continuous learning and self-improvement.
  • Must have or pursue current ITIL and COBIT certification. Microsoft certifications within Microsoft Azure will be an asset (Azure Admin, DevOps Engineer, Power Platform, etc.).
  • Approximately 10 years as an IT services professional, with at least 7 years of technical support experience working with Cloud based environments like Microsoft Azure, DevOps, Microsoft Windows Environments and knowledge of Linux is an asset.
  • Experience in Managing and Maintaining Azure DevOps Infrastructure and Pipelines.
  • Experience in Administrating M365 Enterprise Products like Teams and SharePoint is an asset.
  • Experience in Ansible, Kubernetes and Containerization is an asset.
  • Demonstrates the ability to work independently and as part of a team.
  • Strong interpersonal and communication skills, as well as excellent client service skills.
  • Ability to manage multiple ongoing activities on a regular basis.
  • Proven technical troubleshooting skills.

We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment. For more information, please see our Employee Handbook on our website: https://www.wcb.ab.ca/assets/pdfs/public/employee_handbook.pdf

Salary: Pay Grade 11 Start Rate: $85,182 to Job Rate: $110,542 per annum (includes Market Supplement)

For more information, please visit www.wcb.ab.ca. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Final candidates for this position will be asked to undergo a security clearance.

Closing Date: August 7, 2026

Apply