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Assistant Shopify Customer Service Jobs in Wisconsin

Smurfit Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.75 - $26/hr

General Information Job ID ATR65526 Posting Job Title Sr. Asst, Customer Service Locations WI Beloit Employment Type Full Time Date Posted 19-Aug-2026 Relocation Support No Description & Requirements ...

Smurfit Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.25 - $25.25/hr

As a Senior Assistant Customer Service, you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of ...

Smurfit Westrock

Sr. Asst. Customer Service

Milwaukee, WI · On-site

$19 - $26/hr

CUSTOMER SERVICE REPRESENTATIVE - SHEET FEEDER Must be able to work onsite at either Bedford Park, IL, Hanover Park, IL or Milwaukee, WI, Hours are M-F 9AM-6PM Manages sales orders from order ...

WELS

Customer Service Representative

Waukesha, WI · On-site

$16 - $21.75/hr

Customer Service Representative Northwestern Publishing House is the Wisconsin Evangelical Lutheran ... Email electronic product files to customers. * Assist and advise customers including but not ...

Sendik's

Customer Service Office

Oconomowoc, WI · On-site

$14.50 - $20/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The ... Scheduling break/meal times to ensure coverage throughout the day * Assist with accurately and ...

Sendik's

Customer Service Manager

Brookfield, WI · On-site

Manage all areas of Customer Service, consistently leading by example and applying effective management techniques * Assist with opening and closing duties including, but not limited to, unlocking ...

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All JobsShopify Customer Service JobsAssistant Shopify Customer Service JobsAssistant Shopify Customer Service Jobs in Wisconsin

Assistant Shopify Customer Service information

What is an Assistant Shopify Customer Service?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

How does an Assistant Shopify Customer Service typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the most commonly searched types of Shopify Customer Service jobs in Wisconsin?

The most popular types of Shopify Customer Service jobs in Wisconsin are:

What are popular job titles related to Assistant Shopify Customer Service jobs in Wisconsin?

For Assistant Shopify Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Assistant Shopify Customer Service jobs in Wisconsin look for?

The top searched job categories for Assistant Shopify Customer Service jobs in Wisconsin are:

Assistant Shopify Customer Service jobs near you

Sr. Asst, Customer Service

Smurfit Westrock

Beloit, WI • On-site

$18.75 - $26/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Smurfit Westrock rating

7.3

Company rating: 7.3 out of 10

Based on 278 frontline employees who took The Breakroom Quiz

61st of 121 rated packaging manufacturers

Job description

General Information
Job ID
ATR65526
Posting Job Title
Sr. Asst, Customer Service
Locations
WI Beloit
Employment Type
Full Time
Date Posted
19-Aug-2026
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Opportunity summary: As a Senior Assistant Customer Service, you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their WestRock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. As a WestRock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.
This position is onsite - 8-4
How you will impact WestRock
  • Represent WestRock values and deliver excellent service through each interaction.
  • Facilitates quotes and provides pricing.
  • Creates new item specifications/projects.
  • Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
  • Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues
  • Handle outside purchases for services and materials required for the manufacturing of customer projects.
  • Produce customized reports and share data with customers.
  • Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

What you need to succeed:
  • High School diploma or G.E.D. (Preferred Associate/bachelor's degree)

  • Customer service or related work experience in manufacturing environment or other industries (2+ years- experience preferred)
  • Basic knowledge of operational procedures and tools.
  • Demonstrates a customer-oriented mindset and ability to operate with customers' best interests in mind.
  • Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience.
  • Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.
  • Demonstrate organizational and time management skills to ensure achievement of desired results.
  • Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers.
  • Ability to navigate in multiple systems.

What we offer:
  • Corporate culture based on integrity, respect, accountability, and excellence.
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies, and potential.
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
  • Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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