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Assistant Shopify Customer Service Jobs in Virginia

DSV A/S

Customer Service Agent, CSR

Winchester, VA · On-site

$25.50/hr

Direct visitors to appropriate department. * Assist drivers at check in window various times though out the day. OTHER DUTIES: (Site Specific) * CSR's may be expected to cross train in other ...

DSV

Customer Service Agent, CSR

Winchester, VA · On-site

$22.74 - $28.42/hr

Prepare any reports concerning customer service as required by supervisors. Assist in resolving any discrepancies. * Data Entry: Operate the computer terminal in a proficient manner. Enter and verify ...

RETAIL

... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...

RETAIL

... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...

CityParking

Office & Customer Service Assistant

Richmond, VA · On-site

$16.50 - $21.75/hr

  • Medical

Office & Customer Service Assistant -- Part-Time CityParking Inc., a locally owned parking management company, is hiring a friendly, detail-oriented Office & Customer Service Assistant to join our ...

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All JobsShopify Customer Service JobsAssistant Shopify Customer Service JobsAssistant Shopify Customer Service Jobs in Virginia

Assistant Shopify Customer Service information

What is an Assistant Shopify Customer Service?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

How does an Assistant Shopify Customer Service typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the most commonly searched types of Shopify Customer Service jobs in Virginia?

The most popular types of Shopify Customer Service jobs in Virginia are:

What are popular job titles related to Assistant Shopify Customer Service jobs in Virginia?

For Assistant Shopify Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Assistant Shopify Customer Service jobs in Virginia look for?

The top searched job categories for Assistant Shopify Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Assistant Shopify Customer Service jobs?

Cities in Virginia with the most Assistant Shopify Customer Service job openings:

Assistant Shopify Customer Service jobs near you

Customer Service Agent, CSR

DSV A/S

Winchester, VA • On-site

$25.50/hr

Full-time

Posted 29 days ago

Job description

DSV - Global Transport and Logistics
At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Winchester, 291 Park Center Drive
Division: Solutions
Job Posting Title: Customer Service Agent, CSR
Time Type: Full Time
Compensation:
$25.50 an hour
Schedule:
8am - 4:30pm Monday - Friday
POSITION SUMMARY:
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service
  • Process and input all customer orders.
  • Running and printing shipments from WMS.
  • Run stock reports to check for product availability.
  • Generate all related paperwork and necessary information required for customer work orders
  • Checking all orders for special requests
  • Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
  • Follow up with other departments to ensure the service standards are being met.
  • Assure proper invoicing of accounts by verifying customers as required.
  • Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities:
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation:
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
  • Prepare any reports concerning customer service as required by supervisors.
  • Assist in resolving any discrepancies.

Data Entry:
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

Clerical:
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Answer phone calls and operates various types of office machines and computers necessary to perform duties.
  • Greet customers and visitors to the office.
  • Effectively correspond with customers as required.

Communication:
  • Answer incoming telephone calls in a cheerful, courteous, and timely manner.
  • Promptly route each call to the proper party, taking messages when necessary.
  • Assist callers with general information and inquires.
  • Direct visitors to appropriate department.
  • Assist drivers at check in window various times though out the day.

OTHER DUTIES: (Site Specific)
  • CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
  • Work overtime as dictated by business whether mandatory or voluntary.
  • SAPs
  • Complete all assigned cycle counts within a two-week period.
  • Perform accurate inventory counts and reconcile discrepancies.
  • Identify, research, and resolve inventory variances.
  • Conduct ticket trace investigations to determine the root cause of inventory discrepancies.
  • Ensure all cycle count documentation is complete, accurate, and audit ready.
  • Verify the accuracy of inventory calculations and spreadsheet data.
  • Maintain detailed inv records and supporting documentation.
  • Collaborate with warehouse team members and other departments to resolve inventory issues.
  • Perform inventory audits and assist with internal and external audit requests.
  • Prioritize multiple tasks while maintaining accuracy and meeting deadlines.
  • Follow company inventory control policies and procedures.

SUPERVISORY RESPONSIBILITIES:
  • None

MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
  • Must have a high school diploma or general education degree (GED).
  • 1 year experience in Customer Service/Inventory-related capacity
  • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

For this position, the expected base pay range is $22.74 - $28.42 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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Customer Service Agent, CSR
Winchester

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