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Assistant Remote Dme Jobs (NOW HIRING)

Pharmko

Intake Specialist- Infusion Pharmacy

Lawrence, NY · On-site +1

$18.75 - $25.25/hr

PN is a covered DME benefit, and the ideal candidate will have expertise in handling prior ... This position offers flexibility for remote or hybrid work arrangements, with a competitive salary ...

HEARTS ENTERAL LLC

Be Seen First

Experienced Remote Medical Biller DME Fast Paced

Mountain View, NJ · Remote

$18 - $30/hr

Other duties: * Assist with any other projects directed by management Company Description Hearts Enteral DME is the sister company of our non-profit organization Compassion Works Medical. Our mission ...

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Assistant Remote Dme information

What is the difference between Assistant Remote Dme vs Medical Billing Specialist?

AspectAssistant Remote DmeMedical Billing Specialist
CredentialsBasic medical knowledge, certification in DME billing often preferredCertification in medical billing/coding often required
Work EnvironmentRemote, healthcare provider or DME supplierRemote or in-office, healthcare or insurance companies
Industry UsageUsed in durable medical equipment companies and healthcare providersUsed across healthcare providers, insurance companies, billing services

The Assistant Remote Dme and Medical Billing Specialist roles both involve healthcare billing but differ in focus. The Assistant Remote Dme primarily handles durable medical equipment billing and support, while the Medical Billing Specialist manages broader medical claims processing. Both roles require similar certifications and are often remote, serving healthcare providers and insurance companies.

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Assistant Remote Dme jobs near you
Infographic showing various Assistant Remote Dme job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Temporary, and 4% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution.
Customer Service Representative (Healthcare/DME)

Customer Service Representative (Healthcare/DME)

Somewhere

Remote

$3.5K - $4.2K/mo

Other

Medical, Dental, PTO

Posted 6 days ago

Job description

Position: Customer Service Representative (Healthcare/DME)
Location: Fully Remote
Hours: Full-time, U.S. business hours
Compensation: $3500 - $4200 USD per month (depending on experience and background) + Benefits (Medical, Dental, PTO)
Employment Type: Full Time
About the Company
Our client is a high-growth healthcare and DME organization serving patients across multiple medical product categories, including rehabilitation services, diabetes management products, ostomy supplies, and catheter products. The company is focused on delivering outstanding patient experiences while maintaining high First Contact Resolution (FCR) standards and operational excellence.
As the company continues to scale, they are replacing underperforming customer service resources and investing in stronger frontline support professionals who can deliver exceptional patient care and operational efficiency.
About the Role
The Customer Service Representative will serve as the first point of contact for patients, helping resolve inquiries, manage resupply requests, support billing-related questions, and coordinate service requests.
This role requires someone who can provide excellent customer service while navigating healthcare processes, insurance-related questions, and medical product workflows. The successful candidate will be highly organized, patient-focused, and comfortable working in a fast-paced environment where delivering accurate information and resolving issues quickly is essential.
Spanish-speaking ability is strongly required as maintaining language coverage for patients is a significant priority for the organization.
Key Responsibilities

  • Serve as the first point of contact for patient inquiries
  • Process resupply orders and service requests
  • Handle support tickets and customer inquiries
  • Assist with billing-related questions and payment processing
  • Resolve issues at first contact whenever possible
  • Escalate complex cases appropriately
  • Maintain detailed records within CRM and ticketing systems
  • Identify cross-sell opportunities and route leads to the sales team
  • Support patients with healthcare and insurance-related questions
  • Deliver a high-quality, empathetic customer experience
Requirements
  • Previous customer service experience
  • Healthcare, DME, Medicare, or medical insurance experience strongly preferred
  • Spanish fluency strongly required
  • US healthcare system fundamentals
  • Medicare workflows
  • Insurance coverage rules
  • Strong verbal and written communication skills
  • Experience handling customer inquiries and issue resolution
  • Ability to navigate complex processes and documentation
  • Strong organizational and multitasking skills
  • Comfortable working in a rapidly evolving environment
  • High attention to detail and accuracy
  • Strong problem-solving and customer advocacy skills
Benefits
  • Health insurance
  • Dental insurance
  • PTO accrual
  • W-2 employment
  • Opportunity to join a fast-growing healthcare organization
Ideal Candidate
The ideal candidate has experience working within healthcare or DME environments and understands the importance of delivering excellent patient support. They are proactive, adaptable, and able to maintain high First Contact Resolution rates while providing a positive experience for every patient interaction. Candidates with experience supporting Medicare patients, medical insurance processes, or DME products will stand out strongly for this opportunity.

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